Food Service & Hospitality Specialist with Admin Experience

Dylan Micallef

Wyandotte, MI 313-***-**** ***********@*****.***

Objective

Passionate medical marijuana advocate and experienced business owner seeking a Budtender or Operations role at a dispensary. Bringing over 10 years of hands-on experience in customer service, business operations, and team leadership. Dedicated to creating an organized, compliant, and welcoming dispensary environment focused on patient education and customer satisfaction. Key Skills

• Cannabis knowledge & medical advocacy

• Operational efficiency & organization

• Customer service & relationship building

• Reliability & professional presentation

• Sales & product recommendation

• Inventory and POS management

• Leadership & employee coordination

• System management and attention to detail

Professional Experience

Owner / Operator – Excellent Truck Repair (Mobile Semi-Truck & Trailer Service) Self-Employed Wyandotte, MI 2013–2023

• Owned and operated a successful mobile truck and trailer repair business for 10 years.

• Built strong relationships with individual customers by tailoring service to their needs.

• Managed all aspects of operations including scheduling, parts sourcing, and recordkeeping.

• Trained and supervised staff, ensuring reliability, professionalism, and safety.

• Developed efficient systems that improved workflow and customer satisfaction.

• Maintained exceptional standards of organization and accountability. Barista / Server / Catering & Event Service

Various Establishments Downriver Area, MI 2008–2013

• Delivered friendly, high-quality service in fast-paced hospitality environments.

• Assisted in catering events and provided white-glove service for private functions.

• Prioritized customer satisfaction and communication while managing multiple tasks.

• Collaborated with team members to maintain smooth operations and consistent service quality. Education

High School Diploma (or GED Equivalent) – Wyandotte, MI Additional Information

• Medical marijuana patient and advocate for safe, responsible use.

• Strong belief in the wellness and healing benefits of cannabis.

• Extremely reliable, organized, and professional under pressure.

• Thrive in environments with structured systems and high standards.

• Committed to helping every customer have a positive and informed experience. Cover Letter

Dear Hiring Manager,

I am excited to apply for a Budtender or Operations position at your dispensary. As both a medical marijuana patient and advocate, I have a deep appreciation for the benefits and responsible use of cannabis. My background includes over ten years of business ownership, customer service, and operations management, where I learned the importance of reliability, professionalism, and personalized care.

I take pride in maintaining organized systems that ensure smooth daily operations and an excellent customer experience. I would be honored to bring that same energy, structure, and commitment to your team—helping customers find the right products and feel comfortable and confident in their choices. Thank you for your time and consideration. I would welcome the opportunity to discuss how my skills and passion align with your dispensary’s mission.

Sincerely,

Dylan Micallef

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