Virtual Assistant & Airbnb Remote Agent Applicant

Ana Mrdak Tomović Malta (EU)

Email: **********@*****.***

Phone:+356********, what’s app +356********

PROFESSIONAL PROFILE

Reliable, organized, and highly responsive professional with over 10 years of commercial and administrative experience in international and local markets. Native Serbian speaker with strong English skills and currently improving Spanish (basic conversation level). Seeking a flexible remote role as Guest Support, Virtual Assistant, or Booking Assistant. Skilled in client communication, order management, scheduling, and administrative support. Quick learner, detail-oriented, and available daily.

KEY SKILLS

Guest messaging via Airbnb, Booking.com, WhatsApp, email

Booking management: check-ins/check-outs, calendar updates, availability

Coordinating cleaning and maintenance schedules

Sending instructions, reminders, and automated messages

Data entry and basic administration

Multilingual communication: Serbian (native), English (fluent), Spanish (beginner)

Clear, polite, and timely communication

Tools: Airbnb app, Booking.com, Google Calendar, Gmail, Excel/Sheets

WORK EXPERIENCE

Commercial & Administrative Experience – Malta & International

Over 10 years experience as a commercial representative for multiple companies, including Metro Cash & Carry (Germany).

Managed client communication, orders, and logistics for both B2B and retail customers.

Coordinated import of products from Serbia and Germany to Malta, and distribution to HORECA and retail sectors.

Handled administrative tasks, invoicing, and basic bookkeeping.

Developed sales and customer support skills through direct client interaction, problem-solving, and coordination with suppliers.

Gained experience in organizing schedules, managing orders, and ensuring timely delivery of products.

EDUCATION

High bussines school of education, Beograd, Serbia – Management

AVAILABILITY

Remote work

Flexible hours (morning/afternoon/evening)

Ready to start immediately

ADDITIONAL INFORMATION

Quick learner of new software tools and apps

Strong organizational and multitasking skills

Friendly, professional, and multilingual communication style

Currently improving Spanish conversation skills

Contact this candidate