Veteran Services Operations Leader

JACQUELYNN BARRETT

*** * ***** **., ****** Rock, AR 72205

Cell: 816-***-**** • Email: ************@*****.*** • LinkedIn: linkedin.com/in/jacquelynnbarrett2

PROFESSIONAL SUMMARY

Results-driven professional with over 7 years of progressive experience in administrative operations, program coordination, and veteran support within federal and healthcare systems. Demonstrated ability to lead teams, manage budgets, and implement efficient administrative processes that align with the mission of the U.S. Department of Veterans Affairs. Skilled in analyzing data, maintaining compliance with federal guidelines, and enhancing service delivery through collaboration, innovation, and accountability.

CORE COMPETENCIES

Leadership • Data Analysis • Process Improvement • Veteran Services • Federal Compliance • Team Coordination • Budget Administration • Records Management • Customer Service • Problem Solving

PROFESSIONAL EXPERIENCE

Assistant Canteen Chief Veterans Canteen Service, Central Arkansas Veterans Health System (CAVHS) — Little Rock, AR

January 2022 – Present 40 hours per week

• Consult with the General Manager to achieve daily mission and strategic goals by managing staffing, scheduling, inventory, and financial transactions.

• Analyze sensitive operational data to track performance metrics, staffing levels, and accountability reports.

• Lead 12 employees in providing high-quality food service to over 650 Veterans and staff daily, ensuring compliance with VHA standards.

• Develop and implement local and national promotions, coordinate vendor relations, and verify product quality.

• Conduct team huddles and meetings to improve communication, morale, and customer service outcomes.

• Assist with recruitment, interviewing, onboarding, and training of new personnel; approve payroll and evaluate performance.

Contracted Worker Veterans Canteen Service, CAVHS — Little Rock, AR

September 2021 – December 2022 40 hours per week

• Delivered frontline customer and caregiver services, interpreted provider orders, and entered accurate information into VA systems.

• Supported patient care coordination by identifying incomplete encounters and ensuring timely communication among staff.

• Ensured compliance with all Veterans Health Administration policies and procedures.

Patient Food Supervisor University of Arkansas for Medical Sciences (UAMS) — Little Rock, AR

November 2021 – March 2022 40 hours per week

• Directed daily operations of patient meal service for 300+ patients, ensuring adherence to dietitian-approved menus and food safety standards.

• Supervised 26 employees and coordinated schedules, training, and quality control activities.

• Analyzed patient dietary data and resolved issues through collaboration with clinical teams.

Operations Manager Compass Group – UAMS — Little Rock, AR

July 2017 – April 2020 40 hours per week

• Managed operations for multiple service units, ensuring compliance with healthcare, sanitation, and CDC COVID-19 protocols.

• Directed and supervised frontline associates, developed work plans, and conducted inspections and performance reviews.

• Coordinated vendor services, budget planning, and project reporting for leadership.

• Provided staff education and process improvement recommendations to enhance operational efficiency.

Warehouse Fulfillment Associate Arkansas Food Bank — Little Rock, AR

June 2020 – August 2020 40 hours per week

• Coordinated distribution logistics and team assignments while maintaining compliance with CDC safety standards.

• Collected, analyzed, and presented data to leadership for operational planning and resource allocation.

EDUCATION

Master of Public Administration – Nonprofit and Community Services Management, 2023

Park University, Parkville, MO

Bachelor of Science – Food Service and Restaurant Management, 2016

University of Arkansas at Pine Bluff, Pine Bluff, AR

SKILLS AND MAJOR COURSEWORK

Technical Skills: EPIC • Microsoft Word • Excel • PowerPoint • Access • CPR/AED Certified

Graduate Coursework: Public Affairs Concepts and Theory • Leadership Development • Personnel Systems • Budgeting and Finance • Ethics and Accountability

ACTIVITIES AND HONORS

Activities: Member, Zeta Phi Beta Sorority, Incorporated (2013–Present) – Held leadership roles including Vice President, Secretary, and Treasurer.

National Society of Minorities in Hospitality (NSMH) – President (2013–2016)

Sodexo USA – Student Ambassador (2015–2019)

Disney College Program (2014–2015)

NAVIGATORS (2011–2012)

Honors: Recipient, University of Arkansas at Pine Bluff Kansas City Alumni Chapter Scholarship (2014–2015)

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