Compassionate Support Professional with 10+ Years Experience

TAIWO ADEFOLARIN ABIODUN

*** ****** ******, ********, ** ️ 431-***-**** ️ ********@*****.*** Professional Summary

Compassionate and adaptable Support Professional with over 10 years of experience providing administrative, client service, and emotional support in fast-paced environments. Proven success in de-escalating conflicts, managing complex client needs, and maintaining 100% documentation accuracy. Known for strong communication, empathy, and commitment to person-centered care.

Core Competencies

● Person-Centered & Trauma-Informed Support

● De-escalation & Conflict Resolution

● Emotional Intelligence & Empathy

● Documentation & Confidential Record-Keeping

● Adaptability & Problem-Solving

● Team Collaboration & Active Listening

● Client Safety & Risk Management

● Time Management & Organizational Skills

● Professional Boundaries & Ethical Practice

● Multicultural Awareness & Respect

Professional Experience

Receptionist – New Lodge Hotel Winnipeg, MB Oct 2023 – Present

● Delivered exceptional front-line service to 100+ guests weekly, ensuring a welcoming and safe environment.

● Resolved guest issues promptly, achieving 98% satisfaction rate and improving online feedback scores by 25%.

● Managed financial transactions, bookings, and reports with zero discrepancies for 12 consecutive months.

● Applied active listening and de-escalation techniques to resolve conflicts professionally and calmly.

● Maintained accurate documentation of all guest interactions and financial records in compliance with company policy.

Litigation Officer – Olaniwun Ajayi LP Lagos, Nigeria Jan 2013 – Aug 2023

● Coordinated 50+ litigation cases simultaneously, ensuring 100% compliance with court deadlines.

● Conducted detailed legal research and prepared case briefs, achieving 20% faster trial preparation.

● Led client communications, maintaining 95% satisfaction with case progress updates.

● Supervised documentation workflows and digitized 500+ case files, reducing errors by 40%.

● Supported attorneys and clients with confidential, precise, and compassionate communication.

Education

Diploma in Business Administration Abraham Adesanya Polytechnic, Ogun State, Nigeria

2013

Certifications

● Legal office Administration- Alison-2021

● Police Check

● Adult Abuse Check

● Child Abuse Check

● Valid Manitoba Class 5F Driver’s Licence in Progress First Aid & CPR Level C – Canadian Red Cross, 2025

● Skills for Success Certificate – West End Resource Centre, 2025

(Communication • Collaboration • Adaptability • Problem Solving • Creativity • Digital Literacy • Continuous Learning)

Community Involvement

Volunteer Support Assistant – Local Community Centre, Winnipeg, MB 2025

● Supported 10–12 individuals weekly with mobility assistance and meal preparation.

● Encouraged participation in recreational activities, improving social engagement by 30%.

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