Bilingual Account Specialist with Strong CSr/Collections

Valerie M Puerto

Houston, TX 504-***-**** ********@*****.***

Bilingual Account Professional – Strong Customer Service

Collections (High Volume)

Call Center Environment – Remote & Hybrid

Negotiation Payment Plans

Customer/Client Communication

Customer Retention

Account Support Services

Problem Resolution

Project Coordinator

Proficient Microsoft Word, Excel

WORK EXPERIENCE

Account Support Representative, Worth Financial Corp, Houston, Texas 08/2025-11/2025

• Effectively process inbound and outbound contact customers between 1-60 days delinquency for personal loan payments, negotiating appropriate payment arrangements with policy guidelines, process payments, documentation process, and follow-up, while working in a call center environment.

• Accomplish daily goal of 85 inbound call volume and exceeding 100 combined and over $60,000 total payment amount monthly.

• Successfully skip trace, maintain accurate records, and refinance-customers while performing necessary documentation.

Communication Specialist, PosiGen, New Orleans, LA 11/2022 – 08/2025

• Manage and completed welcome calls, scheduled site surveys for new customers (inbound and outbound), verified customer information while entering data into CRM to support next steps in process.

• Accurately communicated program benefits, expectations clearly before installation process and procedure, confirming appointments, rescheduling and appropriate documentation.

• Ensure handling customer inquiry, problem resolution, communicating program details and ensuring customer understanding

Project Coordinator- Manager, JS & VM General Construction, New Orleans, LA 04/2022 – 10/2022

• Coordinated materials, deliveries, and jobsite support needs while coordinating walk-throughs, updates, follow-up status, deadline status and projections.

• Maintain and organize appropriate scheduling for subcontractors and crews based on project timeline and scope.

• Align and plan updates and communication with homeowners to maintain clarity and expectations throughout projects.

Education

Destrehan High School 2006

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