Experienced Patient Care and Administrative Support Specialist

Brandelyn Williams

*************@*****.*** 945-***-**** Dallas, TX

SUMMARY

Seasoned professional with 14 years of patient care experience, adept at resolving billing issues, scheduling appointments and coordinating care. Excelled in roles requiring direct patient interaction and problem-solving. Seeking a Clinic Staff position to leverage expertise in patient care.

WORK EXPERIENCE

Rising Sun Residential Care Services Jan 2014- Current

Assisted Living Care Services

•Facilitated a range of medical and home healthcare services, ensuring patient comfort and support.

•Coordinated special patient-centered projects, enhancing individualized care and engagement.

•Delivered comprehensive administrative assistance, including scheduling, insurance selection, and financial record-keeping, contributing to streamlined operational efficiency.

George Washington

Caretaker Jan 2009 - May 2010

•Provided comprehensive personal care, supporting patients in daily activities such as eating, bathing, dressing, and hygiene maintenance.

•Facilitated patient mobility and accompanied individuals to medical appointments, ensuring their well-being and adherence to healthcare schedules.

Aegis Communications

Customer Service Lead Aug 2008 - Jan 2009

• Validated customer health insurance plans to ensure accuracy and compliance.

ACS (Sprint)

Customer Service Representative Oct 2007 - Aug 2008

•Provided comprehensive support to clients by resolving billing inquiries and ensuring clarity on service plans and options.

•Facilitated customer bill payments and efficiently directed calls to appropriate departments for additional assistance.

ICT Group (Virgin Mobile)

Customer Service Team Lead Jun 2005 - Oct 2007

•Provided comprehensive customer support by proficiently facilitating account top-ups and guiding users through service options and features.

•Ensured seamless customer experience by effectively transferring calls to appropriate departments for advanced assistance.

EDUCATION

A. Maceo Smith High School

High School Diploma, High School

May 2005

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