Seasoned Healthcare Executive and Turnaround Expert
Resume:
CHARLES K. (KEN) MOORE
Gold Canyon, Arizona 85118
*********@*****.***
SUMMARY
• Chief executive and chief operations experience including non-profit specialty acute care hospitals with multi-site satellite clinics, State and County owned correctional healthcare facilities, urban/rural EMS services, networked physician practices, multi-hospital system, FQHC, for-profit ambulatory surgical center companies and renal dialysis centers.
• Record of accomplishment includes seven bottom-line financial and operational turnarounds of complex facilities with challenging work and political environments. Includes one facility being chosen as one of America’s “Top 100 Rural Hospitals”.
• Background includes academic tertiary medical center, secondary acute care hospital, Public Health Service (Section 330) Federally Qualified Health Centers, Indian Health Service hospital/clinics, skilled nursing facility, networked physician practice management, State/County governments, for-profit ambulatory surgery center, correctional healthcare and retail experience including Home Depot, Walgreens and Walmart and a privately owned residential construction company.
• Experience with complex reporting relationships including ownerships by local county commissions, district hospitals with locally elected Boards, religious, governmental non-profit and four private for-profit ownerships.
• Transformational leadership style based on creation of trust and integrity within networks and in relationships with board, medical staff, contractors and employees resulting in affordable, quality patient care delivery and top-notch service delivery. EDUCATION
TRINITY UNIVERSITY, SAN ANTONIO, TEXAS
Master of Science, Healthcare Administration
THE UNIVERSITY OF TEXAS AT EL PASO, EL PASO, TEXAS Bachelor of Business Administration
PROFESSIONAL AFFILIATIONS
Rotary Club of Ruidoso, President, 1986 and Board Member, 1985-1986 New Mexico Hospital and Healthcare Systems Association – Member, Board of Directors and Chairman Elect, 1986 American College of Healthcare Executives - Diplomat (1993) Colorado Hospital Association - Western Council, Chairman Elect, 1987 Chamber of Commerce, Board of Directors - Ruidoso, NM, 1984-1986 New Mexico General and Residential Contractor, License # OS 7606 Airplane Owners and Pilot Association
Professional Association of Diving Instructors
BUSINESS EXPERIENCE
CKM MEDICAL MANAGEMENT & INVESTMENT CONSULTING
Owner, PHOENIX, ARIZONA & SAN DIEGO, CALIFORNIA, July 2016 to Present Medical and Business management company created to provide medical and business operational improvements; problem employee counseling; bottom-line profitability improvement; general operational oversight and personal asset investment assistance to select medical clientele, but also including Walden University, Home Depot, Walgreens, Walmart, an ambulatory surgery center and a California private physician practice. CORIZON HEALTH, PHOENIX, ARIZONA
Regional Director, February 2016 to June 2016
Recruited as Regional Director for Arizona Department of Corrections contract providing healthcare services within ten State prisons. Initial assignment was the assessment of current operational status of Eyman State Prison, a five-acre, five prison site. Understaffing identified within the maximum-security unit, although approval for my recommended staffing increase was denied. Subsequent lawsuit filed by the ACLU resulted in U.S. District Court finding against company and the levying of a $1.4 million judgment relating to low staffing levels and missed quality measurements verifying correctness of my recommendations to executive leadership. CORRECTIONS CORPORATION OF AMERICA
FLORENCE CORRECTIONAL CENTER, FLORENCE, ARIZONA
Health Services Administrator, December 2013 to April 2015 Achieved all for-profit correctional management company goals and accreditation standards. Achieved 98.3% compliance score on corporate audits, attained three-year NCCHC and repeat ACA accreditations with recognition from both agencies for workforce morale and standards compliance within my first year of employment. Passed Marshall’s Service and ICE audits with 98% ratings. Surpassed corporate budgetary expectations and annual bottom-line profitability targets. Increased staff productivity meeting increased inmate volumes and patient care delivery demands without adding staffing.
CORRECTIONAL MEDICAL SERVICES, ST. LOUIS, MO,
BERNALILLO COUNTY METROPOLITAN DETENTION CENTER, ALBUQUERQUE, NM, Health Services Administrator, February 2012 to April 2013 Hired by for-profit correctional management company specializing in prison and jail healthcare delivery systems to implement a needed change process. Responsible for delivery of all medical, mental health and dental services for the Albuquerque, New Mexico Metropolitan Detention Center (MDC), a detention center housing 2700 male and female inmates. MDC provided 14,000 patient visits per month, performed 650 drug and alcohol detoxifications per month while receiving an average 250 new inmates per day. First year turnaround included increased annual bottom- line profitability totaling over $750,000; creation of new business culture focused on increased staff and provider productivity and system operational efficiencies; directed organizational change and staff accountabilities to attain final compliance with stalled 14-year-old Federal class action lawsuit and reducing recidivism.
SAN DIEGO AMERICAN INDIAN HEALTH CENTER, SAN DIEGO, CA Chief Executive Officer, June 2011 to October 2011 Contract chief executive officer for FQHC/IHS health center delivering medical, dental and mental health services to urban San Diego Native American population. Created efficiencies and bottom-line financial performance during the contracted 120-day turnaround project allowing the Board of Directors time to recruit a permanent Executive Director. HEALTH CARE SERVICES DIVISION, CALIFORNIA DEPARTMENT OF CORRECTIONS & REHABILITATION SACRAMENTO, CA, Health Care Manager and Correctional Health Services Administrator (CHSA – II February 1998 to March 2011
Served as operational point person for Southern Regional Administrator and as CHSA-II at CIM, RJD and Centinela State prisons, and Healthcare Manager at Centinela State Prison. Attained successful State licensure of Correctional Treatment Centers at CIM, RJD and Centinela State prisons. Appointed as Plata class action lawsuit implementation coordinator at Centinela receiving recognition from Federal Court monitor for best first year implementation in the CDCR system. Held executive, administrative and operational responsibility for an 80-bed acute care hospital at Correctional Institution for Men, Chino. Responsible for facility operations, budget development, licensure compliance, institution resource allocations including staff, facilities, equipment and supplies. Scored 90, and Rank #2 for promotion to Regional Administrator. As Health Care Manager, ensured access to care, assured compliance with court ordered stipulated agreements, negotiated union grievance issues with 17 different employee unions. Achieved quality of care improvements and licensure compliance with Federal, California Department of Health Services, CDCR and community standards for three intermediate level correctional treatment centers despite State bureaucracy and union issues. COMMUNITY HEALTH CENTERS OF SOUTHERN NEVADA, LAS VEGAS, NEVADA Executive Director and Chief Operating Officer
August 1998 to October 1999
Recruited to direct the strategic, financial and operational turnaround of largest federally funded FQHC in Nevada. Worked with Board members and medical providers of this financially distressed facility to establish organizational priorities to avoid bankruptcy. Implemented innovative programs, capital equipment/operating budgets, staffing levels, work plans, and cost control measures decreasing annual operational expenses by 20 percent, totaling over $1 million to produce a positive financial position. Coordinated qualification and application process for CDBG funding and final design plan culminating in construction of a new 18,000 square foot clinic facility. DAUGHTERS OF CHARITY HEALTH CARE SYSTEM, EL PASO, TEXA Associate Director, Operations - San Vicente Medical Center July 1997 to July 1998
Chief operations officer for federally funded primary health and social service center serving the working poor and indigent populations of El Paso/Juarez border region. Implemented policies to assure compliance with State and Federal 330 Grant rules and regulations; prepared capital and operating budgets and developed operational goals in preparation for managed care contracting. Served as administrative liaison to Medical Director and provider staff; ensured compliance with professional credentialing, licensure and insurance billing requirements. Provided ongoing direction for quality assurance and management programs to assess, plan, and evaluate clinic services and programs. Administrative responsibility for the Daughters of Charity system-wide ambulatory clinic EMR, computer hardware and software package evaluation and selection process. Led grant-writing efforts to acquire FQHC designation. ENERCON PRODUCTS COMPANY & CKM CONSTRUCTION, EL PASO, TEXAS Chief Operating Officer & Owner
November 1994 to July 1997
Sabbatical taken to manage family-owned business manufacturing insulated structural building panels allowing time for owner to recover from emergency chest surgery. Developed operational systems for accounts receivable, accounts payable, inventory control, quality control and SBCCI product certification. Obtained residential and commercial building contractor licenses and directed start-up of a custom home building business. ARTESIA FAMILY HEALTH CENTER, ARTESIA, NEW MEXICO
Program Director/Consultant
April 1994 to October 1994
Consultant retained by former employer (PHS) under a six-month contract to develop ambulatory health clinic program within this rural hospital. Served as liaison among district hospital board, administrator and Hispanic community activist group. Project resulted in updated hospital master plan for ancillary and support department expansion to address increased clinic volumes; $148,000 Rural Primary Healthcare Act grant and
$250,000 allocation from New Mexico legislature for facility design and equipment purchases. Development of clinic policy and procedure manuals and architectural design process all completed within six-month contract. THE ST. JOSEPH HEALTHCARE SYSTEM, ALBUQUERQUE, NEW MEXIC Vice President /Administrator - West Mesa Hospital June 1990 to February 1994
Recruited from University Hospital in Albuquerque to direct the financial and operational turnaround of competing 128-bed hospital with a nine- year, $20 million loss history. Created new culture of excellence in clinical care, employee morale and management philosophy enhancing hospital reputation for delivering quality care within community while also producing $1 million bottom line financial improvement and breakeven position. Increased employee productivity standards and established new lines of communication among management, networked medical staff and employee groups. Implemented staff governed TQM program and appointed as chairman of the system-wide total quality improvement task force. Served as the Administrator for the 40-bed skilled nursing home facility operating within the top floor of the hospital. UNIVERSITY HOSPITAL, UNMMC, ALBUQUERQUE, NEW MEXICO Administrator, Professional and Ancillary Services March 1989 to May 1990
Administrator for professional and ancillary departments in a 350-bed medical school affiliated, teaching hospital. Departmental responsibilities included laboratory, pathology, radiology, pharmacy, medical records, epidemiology, quality assurance, JCAHO compliance and Native American health service hospital liaison. Budgetary responsibility included $32 million in revenue, $13 million in expense and 325 employees. Directed computerization of newly built, five-story ambulatory services pavilion. Appointed as Chairman of total quality management committee. PRESBYTERIAN HEALTH SERVICES, ALBUQUERQUE, NEW MEXICO Administrator, Delta County Memorial Hospital
Delta, Colorado - 1986 to 1988
Provided leadership for complete recovery of bankrupt, county owned, 50-bed rural hospital while employed by PHS in Albuquerque, NM. Created cash management plan to meet C.O.D. demands of suppliers. Reconciled personality and professional differences regarding care delivery between board and networked medical staff. Fiscal performance allowed first employee salary increases in three years. Corporate performance audits ranked hospital "best" of small rural hospitals in multi-hospital system. Served as executive director for home health and hospice program. PRESBYTERIAN HEALTH SERVICES, ALBUQUERQUE, NEW MEXICO Administrator, Lincoln County Medical Center
Ruidoso, New Mexico - 1977 to 1986
Transformed 40-bed, county owned, resort area, general hospital into a specialized acute care trauma center during 10-year term. Balanced reporting relationships with county commission, local and PHS Directors. Directed two countywide property tax mill levy campaigns creating $11 million for capital improvements. Recruited 14 specialty physicians establishing trauma team concept, including countywide paramedic level EMS. My executive leadership resulted in a ten-year improvement campaign culminating in the hospital being selected as one of America's
"Top 100 Rural Hospitals”.
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