Social Services Professional with Community Focus

Guadalupe Landeros

El Paso, TX *****

**************@*****.***

Cell 915-***-****

OBJECTIVE: To make an impact in the community by working with programs, individuals, and their families that will utilize my knowledge and skills to provide excellent service. My extensive education background and my strong commitment to perform and succeed, while always keeping the best interests.

EDUCATION:

Bachelor of Science in Social Psychology

Park University in El Paso, TX - 2015

High School

Socorro High School in El Paso, TX - 1986

SKILLS AND CERTIFICATIONS:

• Proficient in MS Word and MS PowerPoint, Intermediate in Excel,

• Knowledge of multiple networking environments and software packages,

• Bilingual (English & Spanish – speaking, reading, writing)

• Excellent Customer Service Skills,

• Great Interpersonal Skills and Communication Skills,

• Administrative Support

WORK EXPERIENCE:

MVM/ORR 2021-Present

BCFS 2018-Present

Substitute Teacher 2017-2020

ADP Services 2016-2017

Substitute Teacher 2010-2016

TS Transporter Specialist 03/2021-Present

MVM/ORR, El Paso TX

• Provide humble care and service to unaccompanied minor children of all ages.

• Accompany minors via domestic flights or ground transportation.

• Select government facilities for drop-off.

• Provide minors and family members with meals, and clean weather-appropriate clothing needed for travel.

• Communicate with children and teens while fostering a safe and humane environment.

• Document paperwork in the MVM phone system.

BCFS PRN Nationwide Emergency Response Disaster Case Manager June 2018 - Present

Tornillo, TX Assistant Lead Case Manager

● Met all federal and state regulatory guidelines and standards that are applicable to this position.

● Maintain a caseload in accordance with agency policies and procedures and licensing and contract standards.

● Complete Case Management Tracking for each assigned child.

● Review completed family reunification packets for accuracy and follow up with sponsor to discuss any issues identified. Complete and submit all relevant forms to the Department of Children’s Services with a copy of Family Reunification Packet. Received approved interim Verification Release Form, review with child and obtain child's signature.

● Prepare sponsors to successfully complete and sign all required forms and documents. Complete and submit notice to. Executive Office of Immigration Review when Contractor issues approval to release the child. Assist children during departure/reunification, as needed. Participate in scheduled meetings and team decisions and operations.

● Participate in workshops, seminars, education programs and activities that promote professional growth and development.

● Compile, prepare, submit, and maintain accurate records, files, forms, statistics and additional information in accordance with agency policies. Worked evenings, weekends, and holidays as needed or requested by any position. Implement BCFS safety protocols including evacuating with children and other staff in case of an emergency.

● Maintain confidentiality in all areas of the service population and program operations. Maintain BCFS HHS professional and ethical standards of conduct outlined in BCFS employee handbook including demonstrating respect for agency staff, the service population, and community members and complying with the mandatory dress code. Responded sensitively and competently to the service population’s cultural and socioeconomic characteristics. Communicated effectively in writing and verbally in English and Spanish. Always worked in a fast-paced environment and maintained emotional control and professional composure. Maintained computer literacy required to meet the responsibilities of the position.

Substitute Teacher with the Clint School District in El Paso, TX from August 2017 to 2020. Responsibilities included but were not limited to:

Direct the learning procedure in the direction of accomplishing curriculum objectives and goals as implied in the lesson plans for projects, lessons, or units assigned.

Make use of instructional procedures and materials that are most suitable for attaining lesson goals.

Go through the attendance according to the procedures of the school.

Ensure an orderly and tidy classroom and may need to keep tables and chairs well-arranged and clear of the chalkboard

Adhere to all procedures, guidelines, and policies followed by regular teachers in line with recommended teaching procedure

Ensure a sustainable relationship with parents, pupils, school personnel, and members of the public by communicating in a confidential, polite, and refined manner. Pay Specialist for ADP LLC Services in El Paso, Texas from August 2016 to March 2017 Responsibilities included but were not limited to:

• Accurate, timely and efficient processing, calculating and payment of payroll and related compensation expense. Responsible for the preparation of payroll analytics, review metrics and timely delivery of pay file(s).

• Responsible for understanding and documenting the end-to-end payroll processes, identifying gaps in controls, monitoring & review controls, segregation of duties and data management which includes:

• Prepare all payroll entries which include but not limited to one-time payments, term checks, LOA entries, Fidelity 401K contributions, etc.

• Responsibility for the timely preparation and calculation of any special checks, i.e., termination pay, sales commission, special bonuses, RSUs, Option Grants, etc.

• Maintain 401k remission schedule while ensuring contributions are submitted via Fidelity in a timely fashion. Update remission reconciliation on per period basis and ensure any differences are properly explained. Assist HR in the conduct of the annual 401k audit and Form 5500 preparation.

• Collaborate closely with US HR business partner to ensure proper payroll deductions and reporting for all benefit programs.

• Responsible for reconciling W-2 forms to ensure accurate entry of all compensation transactions (i.e. sales commission, bonuses, equity, etc.). This includes the reconciliation of the quarterly Federal and state returns and amendments.

• Effectively serves as the main contact for all payroll-related matters for the auditors

(workers comp, 401k, etc.), including accurate and timely preparation of and explanations for all audit-related requests.

• Knowledge of Year-End and Quarterly-end reporting and Taxation of Fringe Benefits is required.

• Reconciles accrued vacation & other salary-related GL accounts.

• Performs fluctuation analysis to explain monthly activities of GL accounts used to book regular payroll and travel arrangements.

• Acts as the primary point of contact for financial audit of payroll & travel functions. Substitute Teacher with the Socorro Independent School District in El Paso, TX from March 2010 to April 2016

Responsibilities included but were not limited to:

• Substitute Teacher for Special Education and the Alternative School,

• Dividing students into small groups and giving them set tasks to do,

• Developing engaging educational and learning activities for students,

• Attending to the safety and welfare needs of the children in a class,

• Conducting teaching assessments of children,

• Encouraging high standards of pupil behavior,

• Working hard to be part of the wider community outside of the school,

• Clearly defining problems or subjects out to pupils and then asking them to think about specific topics,

• Conducting role-playing exercises,

• Maintaining the established routines and procedures of the school and classroom,

• Help maintain good clean hygiene for full care students in the Special Education program General Office/Clerk & L Janitorial Services - El Paso, TX - 2005 to 2009

• Answer four-line phone, schedule appointments, file, and fax, copy, sent e-mails.

• Following up with clients for appointments, confirmations, greeting clients, typing business letters, and courier.

• Coordinate inventory control procedures for cleaning and office supplies.

• Processed accounts receivable from 2005-2009

Customer Service Representative 2000-2003

El Paso times El Paso, Texas

Ensure the highest levels of customer service and assistance to subscribers of leading English language newspapers in the border region. Conduct sales and up-sales of newspaper subscriptions. Perform data entry of all starts, stops, service errors, and carrier newspaper shortages.

• Consistently met and exceeded sales goals.

• Achieved sales 100% above sales goals for 12 consecutive months.

• Developed a reputation for establishing a strong rapport with colleagues and supervisors. ADDITIONAL INFORMATION

• Expert organizational skills and the ability to carry out key strategic planning.

• Quick Problem-Solving Skills

• Effective Assessment, Analytical, and Key Decision-Making Skills. Bilingual (Spanish), Computer literate in windows (Word, Excel, and Outlook), Good people skills. Sales/Account Executive, Operations and Account Management, Customer Service, Strategic Planning. Problem Solving, Personnel Management, Training and Development of staff, Coaching/Mentoring. Team Building/Management; Presentation, Communication, Case Management, Social Work, Crisis. Intervention and Resolution.

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