Operations, orders management, exports imports logistics compliance

RAGHAVENDRA PRASAD. N

Email : ***************@*****.***

Mobile : +91-725**-*****

Linked In : https://www.linkedin.com/

in/raghavendra-n-72230418

MANAGER = EXPORT, IMPORT, LOGISTICS OPERATIONS

Strong decisive, result oriented, motivated, proactive, Manager, 20+ years in exports, imports, logistics operations, trade compliance & commercial functions, excellent organizational, team building, planning skills, focus on high quality operational standards, cost reductions for bottom-line improvement.

Organized, systematic detail-oriented, successful in managing multiple priorities to shoulder delegated responsibilities, consistent contributions to increase performance, profitability and contribute to achieve company goals with best level of customer service

CORE SKILLS & COMPETENCIES

# Export - Import Operations

# Service Contract Agreements

# End to End Sales & Logistics Operations

# International Trade Compliance

# Organize & Track Shipments

# Cost Reduction, Analysis & Control

# Order Processing & Management

# Marketing & Sales Coordination

# Identify & Resolve Operational Bottlenecks

# Freight Forwarding & Shipping

# 3rd Party Inspections & COC

# Warehouse Operations & Inspections

# Vendor & Customer Accounts

# Multi-Unit / Location Operations

# Work Process Improvement & Optimization

# Customer Service & Relationship

# 3rd Party Logistics

# Integrated Logistics Process Planning

# MS Office Applications, SAP

# Inventory Management

# Documentation & Total Logistics Solutions

Versatile professional, capable to manage multiple functions of International Business, operations & commercial functions, at manufacturing & trading organizations, handled different products in diversified industries, high volume of shipments, excellent cross functional team support and collaboration with a customer centric approach

Expertise in end-to-end sales, export - import & logistics operations, trade compliance, freight forwarding & shipping, order processing, marketing and sales coordination, M I S reports, procurement, product inspections, vendor & customer accounts, warehouse, inventory, banking, customs, service level contracts & agreements, documentation, general administration

Inbound, outbound logistics operations, trade compliance, order processing, dispatches, documentation, freight rate negotiation, arrange shipments, warehouse operations, government policies, 3rd Party Logistics, Bank operations, DGFT, Customs, GST, CHA, EPC, FIEO, Chamber of Commerce, Inspection Agencies & Conformity Certificates

Identify operational bottlenecks, root cause analysis, reduce logistics costs, develop, strengthen, synchronize, restructure process, resolve issues in logistics supply chain, adherence to government regulations on trade compliance

Liaise with multiple cross functional teams, intermediaries, vendors, customers, 3rd party logistics, transporters, intermediaries to maintain a strong business relationship, service contract agreements, KPIs

End-to-end logistics operations at micro & macro levels, customer inquiry to final last mile cargo delivery, CHA operations, organize and track shipments, customs clearance, Ice gate, Licences, DGFT, arrange country & product specific documents with other statutory compliances

Bank & finance operations, sales realization, BRC, budgets, payments to external organizations

Procurement : Research to Identify vendors for various products, raw materials in local & international markets

Sales : Market Research and data extraction from various online B2B portals Volza, Dollar Business, India Mart, Others for new business, establish contacts to develop new customers and vendors for global business expansion

Products : Tyres, Motorcycles & Spares, Lubricants, Agro Products, Food & Beverages, Engineering Goods, Paper & Packaging, Industrial Machines & Spares and Other Manufactured Products

Languages : English, Hindi, Kannada, Telugu, Tamil, Malayalam, French

Companies Associated : Trimurti (Exports, Imports) ; Rittal (Exports) ; Trading & Manufacturing Companies in UAE (Exports, Imports) ; JK Tyres (Exports) ; Jayem Impex (Customs Clearance - Imports)

Qualification : MIB - Masters in International Business : PSGIM, Coimbatore, (I I F T, New Delhi, affiliation) BBM - Mahajana’s College, University of Mysore, Mysore

SUMMARY OF ACHIEVEMENTS

Handled of high volume of exports, imports, FCL, LCL, shipments, parcel loads by air, sea, land modes of transport

Lead a team of 8 members, monitored & managed annual exports volume of Rs 350 crores @ JK Tyres in 2009

Single point of contact with total control of all logistics operations for exports, imports, warehouse activities

Identified operational bottlenecks, work flow process irregularities, duplications, improper filing of records

Synchronized, streamlined logistical work chain with warehouse & other teams to increase operational efficiency, maintain records

Effectively coordinated with all internal & external teams on all issues to reduce processing cycle time with no demurrages

Designed & implemented a systematic order processing & delivery cycle with vendors, cross functional teams

Ensured safety stock levels of packing materials [pallets, wrapping paper, special bob tapes, other materials]

Developed a systematic synchronized export order process cycle for smooth work flow & total control of operations

Developed separate stacking system for export goods at warehouse with clear identification tags

Developed & implemented a new system of export, import documentation preparation system in MS Excel

Designed spreadsheets in MS Excel for comprehensive data capture on different export, import, logistical operational parameters

Data collection from Inquiry to Delivery, order & shipment tracking, country-wise database on customers, products, vendors, service returns, documentation & quality certifications, product claims and various other information

Integrated logistics & export import operations with supply chain, collaborated with Customers, Vendors, 3 PLs, & Intermediaries

Work flow optimization with teams, reduced order / documents processing cycle time to minimum time levels

Identified KPIs to track movements, improve on-time delivery, monitor 3PL service providers, resolve problems

Synchronized systematic streamlined logistics operations lead to greater efficiency, effective monitoring, improved coordination

Reduced work duplication among internal teams, order processing time, inventory carrying costs, better warehouse space utilization,

Arrange country specific trade compliances, shipment & product related technical documents, 3rd party inspections

Resolved transporters, forwarders, vendors, customers problems at various levels

Improved sales realization & optimizing reduction in operating costs with a total control at micro & macro levels

Consistently maintained high customer satisfaction ratings through better service and repeated orders

PROFESSIONAL EXPERIENCE

TRIMURTI POLYCHEM PVT LTD., BANGALORE, INDIA

Manufacturers of polythene & paper bags, other packaging materials

Dy. Manager – Exports, Imports, Logistics

Feb 2022 – Dec 2022

Responsible for logistics operations of raw materials, machines & spares imports, finished goods exports

Freight negotiation, nominations, organize shipments, coordinate with concerned teams for trade compliance

Handle supply chain, vendor & team coordination on raw material inventory & dispatch of finished goods

Monitor complete end-to-end logistics for export-import order processing at points of origin & destinations

Liaise with the C&F Agents, Vendors, colleagues for operations as per norms and compliance

Organize shipments, arrange documents, certificates, catalogues, PIMS registrations

Arrange payments of customs duties, receivables, & coordinate with Finance dept

MIS on orders, shipments, imports, exports, receivables, reconcile ware house raw material inventory

Online market research on B2B portals to explore new export markets & customers

Resolve pending advance license, DGFT, bank related issues, submit export – import related documents

RITTAL INDIA PVT LTD., BANGALORE, INDIA

Manufacturers of Industrial Enclosures, Power Distribution, Climate control, IT Infrastructure Racks

Dy. Manager – Exports, Material Planning & Internal Sales

Dec 2017 – Mar 2020

Responsible for order enquiry, price quotes, revalidations, communicate with customers, sales, quotation teams

Communicate with teams on customer requirements, material specifications, designs, drawings, proto types

Process orders in SAP, coordinate with Production for lead time delivery, adherence to customers requirement

Coordinated with purchase & vendors, ensure on time delivery & maintenance of safe stock levels

Instruct warehouse team to pack / palletize cargo as per customer specifications, clear markings & documents

Coordinate with freight forwarders & transporters to arrange shipments as per customer requirements

Monitor warehouse operations for container stuffing, E seal uploads, documentation & statutory compliance,

Resolved Customer complaints through Quality, Production, Sales teams & to ship service return, replacements

Payments to freight forwarders, vendors, courier agents as per contractual terms & service level agreements

Resolved old pending Customs, Bank related issues to reconcile as per statutory rules

Job Profile at Dubai, UAE

Jan 2010 – Jul 2017

Al Barakah Dates Factory LLC, UAE

Manager – Logistics & Exports

Duseja General Trading LLC, UAE

Manager – Logistics & Export Sales

Al Dobowi Trading Co., UAE

Manager – Export Operations

Responsible for Exports, Imports, Cross Trades, logistics & commercial operations

Manage business with group offices, customers & vendors at different countries

Coordinate with principles on inventory stocks on different product lines & country specific requirements

Monitor complete end-to-end logistics for export-import order processing at points of origin & destinations

Arrange inspection at manufacturing plants, COC releases & other certificates for various products

Arrange documents, product test reports & certificates, catalogues to 3rd party inspection & logistics teams

Negotiate freight with transporters, forwarders, shipping lines for air, sea, land shipments

Organize shipments & coordinate with internal & external teams at different countries

Prepare documents, supporting certificates from different Government Offices in Dubai

Monitor payments and receivables, arrange for commission to sales agents & coordinate with Finance

Compile MIS on orders. shipments, imports, exports, procurement, receivables, reconcile ware house inventory

Identified operational bottlenecks, resolved & restructured processes in logistics & supply chain operations

Market research on B2B portals for multiple products to explore new vendors, markets & customers

Goods procurement from UAE & other countries for onward export to different destinations

Established new customers for tyres in – Rwanda, Sudan, Uganda, and Congo

Monitor sales team, collate weekly & monthly reports, reconcile stocks with customers & vendors

JK TYRE & INDUSTRIES LTD., MYSORE, INDIA

World’s 19 th Largest Tyre Company (Global 2024 Ranking)

Manager – Export Operations

Sep 2002 – Dec 2009

Responsible for entire end-to-end export operations to improve efficiency, better internal & external team synergy with all departments, control logistical functions for best marketing & sales coordination with global customers

Lead a team of 8 members with annual exports volume of (Rs 350 Crores) USD 70 million to 65 countries

Achieved 100% accuracy in order processing, documents, customer satisfaction & total control of operations

Liaised with multi-disciplinary cross functional teams at multi-located manufacturing plants & ports for efficient logistics operations, execute orders in minimum cycle process time, achieve sales targets

Strengthened team by excellent sales support from order initiation, production shipment to final receipt of payment

Collaborated with SAP & cross functional teams to develop & implement SAP module altered for Exports

Nominated for Business Competency Leadership Program, organized by JK Group at IIM, Bangalore

Established & maintained strong professional relationships with all internal & external teams, customers, intermediaries

Sales & Marketing : Export market for Bangladesh, sales anchoring, customer accounts, competitor analysis

Logistics : Liaison with teams at multi-locations, manufacturing plants, for end-to-end logistic operations at loading ports – Chennai, Mumbai, Benapole; stock consolidation at ports & inventory at warehouses in plants; monitor despatches ; arrange shipment documents, attestations by chambers of commerce, country consulates

Advance License, Duty Draw Back, DEPB & Other Schemes : Reconcile & redeem Advance Licences, DEPB, EPCG, Focus Market Scheme to claim benefits as per Indian Export-Import Policy

Banks & Finance : Documents negotiation, LC scrutiny & monitoring, payments to CHA, inspection agencies, commissions, product claim settlements, insurance, receivables from customers, reconcile sales realization & obtain BRC, monitor export budget expenses

M I S Reports : in MS Excel for report generation, compile annual data for awards by industry organizations

Liaison :

Technical : product claim settlement, country specific certifications & markings, test reports

Production & Planning : compile & reconcile on SKU required as deviated from monthly sales/production plan

Warehouses at plants : for correct dispatch of cargo to respective sea ports as per customer’s order specifications

Finance : routing of documents, marine insurance, payments & receipts, letters of credit, exchange rates, export related bank work

CHA : Mumbai, Chennai, Kolkata - monitor for receipt of cargo, shipments, documents, reports, inspections, warehouse stocks, reconciliation, payment of service charges, and all other related issues

External Organizations : Chamber of Commerce, SGS, Intertek, Bureau Veritas for inspection & COC release

Territory Managers, Head Office, Other Plants, Internal Team & Customers, Government Offices : all issues related to exports

Customers : Orders, shipment, MIS, country specific documents, claim settlements, other relevant support

People : Member of Internal Faculty Team, Set performance goals & targets, appraisals, KRAs, KPIs of direct reportees

NIPPON EXPRESS (I) PVT. LTD., (FORMERLY JAYEM IMPEX PVT. LTD.), BANGALORE, INDIA

Executive - Imports [Air Cargo]

Aug 2001 – Aug 2002

Monitor documentation, customs clearance, arrange inspection, liaise with customers, transporters, internal team on delivery schedule, priority shipments & destinations

Achieved accurate on time delivery of medical equipment’s, spares, accessories pan India

Consolidated shipments & warehouse inventory on daily basis & prepare MIS Reports

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