Dedicated Customer Service and Care Professional

TIFFANY FIELDS

724-***-**** (TEXT)

******************@*****.***

INDIANAPOLIS, INDIANA

OBJECTIVE

I am very self motivated. I’m very reliable and hardworking. I enjoy being around people and helping others. I have experienced working with people, the elders and young children. SKILLS & ABILITIES

• Documentation and Reporting

• Excellent ASL Communication

• Friendly, Positive Attitude

• ASL Fluency

• Self-Driven and Motivated

• Team Building

• Active Listening

• Problem Resolution

• Motivating and Encouraging

EXPERIENCE

WPSD SNACK BAR

• Taking orders from the customers

• Make the ordered food from the customers and serve the orders.

• Making milkshakes and scooped ice creams.

• Cook the food using microwaves and fryers.

BURGER KING LINE COOK

• Kept stations stocked and ready for use.

• Grilled and deep fried chickens

• Cooked burgers in the boiler.

• Cooked multiple orders simultaneously during busy periods.

• Serve the orders to the customers at the front desk. OVERNIGHT STOCKER WALMART

• Reset merchandise throughout assigned section to give shelves and racks professional appeal.

• Gathered assigned merchandise and transported to store floor locations using hand trucks.

• Used proper case cutting techniques to cut and sort stock loads.

• Checked shelves in department to determine replenishment needs.

• Followed instructions to properly arrange merchandise items.

• Stocked, arranged and organized merchandise during late shift in store that stayed open overnight.

• Identified stock needs, replaced outdated stock and assembled products.

• Assisted customers upon request in finding products or checked in warehouse for unstocked items.

• Operated forklifts and hydraulic pallet jacks to move product loads to accurate locations. DIRECT SUPPORT PROFESSIONAL

• Transported clients to doctor's appointments and errands.

• Supervised medication administration, personal hygiene and other activities of daily living.

• Tracked and reported clients' progress based on observations and conversations.

• Followed care plan and directions to administer medications.

• Developed strong and trusting rapport with patients to facilitate smooth, quality care.

• Documented current patient information to update vital signs, behaviors and eating habits.

• Aided with mobility and independence for disabled individuals and continually monitored safety.

• Accompanied or transported clients to appointments, errands and social activities.

• Assisted individuals in learning and developing new skills.

• Documented client progress in charts and logbooks.

• Improved patient outlook and daily living through compassionate care.

• Assisted client with personal hygiene, mobility and transportation.

• Helped cook meals for the clients.

AMAZON ORDER PICKER

• Inspected stock items for defects or damages before placing them into storage bins.

• Checked outgoing orders for accuracy prior to shipment from the warehouse facility.

• Loaded merchandise onto carts or pallets for transport to designated areas.

• Utilized hand-held scanners to locate and pick orders from shelves.

• Organized order picking by utilizing bin locations, product codes, and other identifying information.

• Received incoming shipments and verified contents against purchase orders and invoices.

• Collaborated with team members to ensure that all tasks were completed on time.

• Verified inventory records with actual items in the warehouse.

• Followed safety procedures while working in the warehouse environment.

• Performed regular maintenance checks on material handling equipment.

• Used RF scanner to pick items from bins and complete orders.

• Used handheld scanners to key in data for packages.

• Confirmed items picked for orders by keying codes into system.

• Worked additional hours and shifts to meet tight deadlines during peak periods. ITALIAN OVEN RESTAURANT

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Crafted pizzas using proper amount of dough and quantities of toppings according to specifications.

• Organized food preparation stations and regularly replenished supplies.

• Kept stations stocked and ready for use.

• Complied with safety and sanitation guidelines to maintain health and well-being of customers and other staff.

• Operated pizza oven and brick oven along with other kitchen equipment to prepare authentic Italian dishes.

• Stocked freezers and refrigerators to maintain adequate supply of ingredients and products.

• Modified standard recipes to address customer requests for substitutions or allergen concerns.

• Placed completed orders at pick-up counter and alerted customers to retrieve items.

• Topped crust with sauce, meat, cheese and vegetables.

• Prepared breads, subs, salads and other menu items.

• Followed restaurant guidelines in regards to food safety and hygiene to prevent illness.

• Kept customer and food preparation areas clean and well-organized.

• Cut pizzas using rocking pizza cutter tool.

• Prepared deli and hot sandwiches to meet customer orders.

• Took precautions to avoid cross-contamination between food items.

• Rolled out dough using pastry sheeting equipment.

• Retained consistent quality and high accuracy when preparing identical dishes every day.

• Informed customers of delayed food items and offered estimated times to fill orders.

• Created from-scratch pizza dough daily in large quantities following authentic Italian recipe.

• Prepared garnishes for later use in meal production.

• Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.

• Operated large-volume cooking equipment to grill, bake and fry food items quickly for customers. EDUCATION

WESTERN PENNSYLVANIA SCHOOL FOR THE DEAF

1997-2007

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