Information Technology

Jacqueline Medina

· **********@*******.*** • 334-***-****

*** ******* ****** *********, ** 36420

Experienced Information Technology professional with 20 plus years of relevant experience focusing on technology infrastructure to improve operational efficiencies.

EXPERIENCE

Andalusia Health/ Scion 08/2021-6/2025

Director of Information Technology

Responsibility for organization’s budget development, fiscal oversight, management, with monitoring of key performance indicators.

IT operations including but not limited to planning/upgrading/capacity/vision of the entire technology infrastructure ensuring strong IT environment, managing IT team members, contractors, vendors, service contracts, software licensing, hardware warranties, DNS and records.

Development of IT projects for new growth and expansion of services such as servers, cable, medical equipment, ports, printers, computers, phone systems, mobile devices, etc.

Coordinate project efforts with corporate and local departments ensuring timelines, budgets and operational efficiencies are met.

Collaborate with providers, directors, and team members ensuring daily operational performance 24/7.

Ensure security, compliance along with policy & procedures as relates to technology

Andalusia Health/LifePoint 05/2016 – 08/2021

IT Coordinator

Maintaining Windows 10, Servers 2008, 2012 & 2016, network infrastructure, including troubleshooting and software patching. Facilitation of software implementation and various system upgrades

End User Support for hospital employees and Provider offices, concentration on remote access services.

On- boarding new providers, team members, and support staff with network credentials for local and off-site specific systems

Provide Helpdesk support, including on call duties for critical and crucial systems

Implement, administer, and maintain various phones systems to include CenturyLink Shoretel, VOIP, and Ring Central

Maintain Medical Financial systems, batch reporting, HMS Recon balancing and Charge entry

Andalusia Health/ LifePoint 07/2014-05/2016

Emergency Room Coordinator

Performed clerical and logistical department duties, maintaining nursing records and handling patients’ needs such as hospital transfers, etc.

Maintained medical billing itemization, documentation of procedures and supply usage

Supervised and procured department’s supplies and equipment

Icahn School of Medicine at Mount Sinai 12/2001- 05/2014

LAN Administrator

Provided End User Support for 145 users

Lifecycle support for hardware and software needs

Create and maintained Access databases; assisted in department data entry.

Maintained Medical Record and Financial Systems

Provided liaison services for site updates or modifications on the school, hospital, and intranet websites.

Icahn School of Medicine of Mount Sinai 12/1999-12/2001

Administrative Assistant

General administrative and office support for medical school

Assisted medical staff with transcription of reports, case studies, abstracts, manuscripts, articles for submission to medical journals and grant applications including presentation material

NY Presbyterian-Cornell University 01/1996-11/1999

Administrative Assistant

General administrative and office support for medical facility

Assisted medical staff with transcription of reports, case studies, abstracts, manuscripts, articles for submission to medical journals

Obtained approval from medical insurance companies for consultations, diagnostic testing, and physical and occupation therapy.

Coordinate applications for Residency Review and Programs.

EDUCATION

DeVry College of New York

Earned Bachelor’s Degree in Technical Management 2014

TCI-College of Technology 2003

Earned Associates of Applied Science in Networking.

Professional References available upon request.

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