Reliable Customer Service Professional with Strong Attendance
Resume:
Omar Bouquett
Customer Service Representatives
San Antonio, Texas, United States
************@*****.***
WORK EXPERIENCE
June 2025-September 2025
Customer Service Representatives
Ramstad Staffing
San Antonio, Texas, United States
Refer unresolved customer grievances to designated departments for further investigation. Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers. Determine charges for services requested, collect deposits or payments, or arrange for billing. Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments. Check to ensure that appropriate changes were made to resolve customers' problems. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. January 2025-June 2025
Security Officer
VIA
San Antonio, Texas, United States
Maintain files of information relating to emergency calls, such as personnel rosters and emergency call-out and pager files. Observe alarm registers and scan maps to determine whether a specific emergency is in the dispatch service area. Scan status charts and computer screens, and contact emergency response field units to determine emergency units available for dispatch. Answer routine inquiries, and refer calls not requiring dispatches to appropriate departments and agencies. Relay information and messages to and from emergency sites, to law enforcement agencies, and to all other individuals or groups requiring notification. Monitor various radio frequencies, such as those used by public works departments, school security, and civil defense, to stay apprised of developing situations. Record details of calls, dispatches, and messages. Receive incoming telephone or alarm system calls regarding emergency and non- emergency police and fire service, emergency ambulance service, information, and after-hours calls for departments within a city. Determine response requirements and relative priorities of situations, and dispatch units in accordance with established procedures. Question callers to determine their locations and the nature of their problems to determine type of response needed.
January 2023-June 2024
Customer Service Representatives
Conduent
San Antonio, Texas, United States
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Check to ensure that appropriate changes were made to resolve customers' problems. Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments. Determine charges for services requested, collect deposits or payments, or arrange for billing. Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers. Refer unresolved customer grievances to designated departments for further investigation. EDUCATION
1986-1988
Military Sciences
Gendarmerie National
Paris, Île-de-France Region, France
1976-1980
Military Sciences
Venezuela Military Academy
Caracas, Venezuela
Army Official
SKILLS
Customer Support/Service Protective Services Law Enforcement Billing Order Processing Customer Relations Record Keeping Resolve Customer Issues Firefighting Procedure Development Emergency Response Ambulance Services Security Equipment Pager Public Works Emergency Services File Maintenance
CERTIFICATIONS
Community Health Worker
LANGUAGES
English - Fluent Spanish - Fluent French - Intermediate WORK AUTHORIZATION
I am authorized to work in the following countries:
• United States
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