Catering Operations Team Leader with 12+ Years Experience

DHAMMIKA WIJAYAPALA

MUDUNKOTUWAGE

“ A highly motivated team leader with 12+ years of experience in leading teams to success. Proven track record of delivering projects on time and within budget while driving employee engagement and productivity. Possesses strong leadership, problem-solving, and communication skills, with a focus on delivering exceptional customer service.”

Phone No : +974********

Email : **********@*****.***

Address : 55/1 Dampalassa Naramella, Sri Lanka

ABOUT ME

WORK EXPERIENCE

( 15 Feb 2012 to Present )

Qatar Airways Catering

Team Leader

Adjusted and related to all environments from factory employees to executives within a company. Assisted with the coordination of customer orders and work assignments, including their own, for the preparation, production, presentation and service of various food items to ensure timeliness at a variety of concessions, suites service and catered events. Coordinated team meetings to ensure goals were met and tasks were completed on time Mentored and trained new team members to develop their skills and ensure successful performance Developed and implemented new strategies to increase team productivity and customer satisfaction. Supervised staff and ensured compliance with company policies. Scheduled and assigned tasks to team members.

Monitored performance and provided feedback.

( Feb 2007 to Jan 2012 )

NaTree Catering Pvt Limited

Catering Manager

Oversee end-to-end catering operations ensuring high-quality service and client satisfaction. Utilize AI-driven tools for menu planning and customer preference analysis. Collaborate with cross-functional teams to enhance event execution and service delivery. Implement sustainable practices in sourcing and waste management to reduce environmental impact. Lead and mentor catering staff, fostering a culture of continuous improvement. Analyze sales data to identify trends and optimize pricing strategies. Develop and maintain relationships with vendors to ensure quality and cost efficiency. Coordinate logistics for large-scale events, ensuring seamless execution and client satisfaction. Adapt to new catering technologies and methodologies to improve operational efficiency. Manage remote collaboration tools to streamline communication with clients and team members. Strategize marketing initiatives to expand client base and increase revenue streams.

( Aug 2006 to Jan 2007 )

Cariot Restaurant (Pvt) Ltd

Supervisor

Scheduled and directed staff in daily work assignments to maximize productivity. Efficiently resolved problems or concerns to the satisfaction of all involved parties. Continually monitored restaurant and took appropriate action to ensure food quality and service standards were. Exhibited a thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest. Ensured proper cleanliness was maintained in all areas of the bar and front of the house. Collaborated with the executive chef to analyze and approve all food and beverage selections. Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees. Responsible for managing restaurant staff and operations, ensuring customer satisfaction and maintaining high standards of service. Supervised day-to-day operations, including inventory management, scheduling, and staff training. Developed and implemented marketing plans to increase customer traffic. Analyzed customer feedback and implemented strategies to improve customer satisfaction.

( Mar 2004 to April 2006 )

McDonald's Qatar

Crew Trainer

Assist customers by providing information and resolving their complaints. Issue receipts, refunds, credits, or change due to customers. Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners. Answer customers' questions, and provide information on procedures or policies. Sell tickets and other items to customers.Process merchandise returns and exchanges. EDUCATIONAL QUALIFICATION

( Jun 2002 to Sep 2003 )

Gulf Iternit Indrutiers LLC

Machine Operator

Operate, maintain, and perform preventative maintenance on all machines in the department. Verified that all safety guards were in place and were in good working condition. Maintained and audited all shadow boards, and ensured that all tools were in good working order. Responsible for quality control of all products coming down the assembly line. Responsible for quality control of all products coming down the assembly line. Ensured that the assembly line height and speed were within specification. Had to effectively communicate via two-way radio with other departments within the plant.

( Nov 1998 to Feb 2001 )

Optiqup Surgical (Pvt) Ltd

Junior Executive

Distributor and product-wise receive and delivery data in excel sheet. Ordered (after converting from pieces to carton according to zone, distributors, and product-wise). Transported consign number.

Daily ordered, received, and delivered status reports to Manager. Monthly distributed wise total delivery, receive, delivery related expenditure and orders report to Manager. Weekly lost goods report with the compensation money. Delivered In charge of factories due to order, pending, and delivery related issue.

( Dec 1997 to Mar 1998 )

General Hospital Colombo

Research Officer

Provided research support to the Senior Research Physician. Translated methodologies of how to conduct interviews using questionnaires from Bengali to English for the mark II project. Reviewed all documents provided by the client to ensure that their requirements were appropriately and accurately conveyed to the project team. Liaised between Project Managers and clients to ensure that all deliverables and requirements were clearly defined and understood by both parties.

Prepared document packages into the appropriate specified formats and sequences. Reviewed all documents and liaise with Mantex management and client to ensure that all customer requirements have been met. Facilitated internal communication chains, ensuring that all company-client communication was kept up to date.

( 1994 )

Wesley College

G.C.E.Advance Level Examination (12)

( 1991 )

Wesley College

G.C.E. Qdenary Level Examination

Diploma in Computer studies 1995

Training course in Computer Applications 1999.

(Dehiwal mount Lavinia municipal council) Under fifteen & Under seventeen College Rugby Team 1990 to 1991. PROFESSIONAL QUALIFICATIONS

PERSONAL SKILLS

Time Management

Teamwork

Leadership

Communication

Attention to detail

Problem-Solving

Organizational Skills

Adaptability

Efficiency

Safety Awareness

Customer Service

Flexibility

Resilience

Stress Management

Conflict Resolution

Decision Making

Creativity

Initiative

Cultural Awareness

Empathy

LANGUAGES

English Professional Proficiency

Sinhala Native Proficiency

Hindi/Tamil Limited Working Proficiency

I do here by certify that the above particulars by me are true and correct to the best of my knowledge. In the event of my being selected I assure that you, my most dedicated and loyal service to the organization. DHAMMIKA WIJAYAPALA MUDUNKOTUWAGE

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