Dynamic Guest Services & Clinic Support Leader
Resume:
Der Her
Profile
Dynamic support specialist with 5 years of experience in enhancing
operational efficiency and customer satisfaction within fast-paced environments. Proven expertise in coordinating guest services and managing front desk operations, ensuring seamless processes and exceptional patient care. Demonstrated ability to facilitate effective communication among team members, resulting in improved workflows and reduced wait times. Skilled in multitasking, adaptability, and fostering collaborative work environments, all while maintaining high standards of service delivery.
Employment History
Guest Coordinator at The Urgency Room, Woodbury, MN January 2023 — Present
Coordinate guest services and manage front desk operations, ensuring seamless check-in processes while maintaining high standards of patient care and comfort. Handle multiple patient inquiries simultaneously while maintaining accurate medical cases for optimal care delivery. Partner with medical staff to streamline patient ow, reduce patient wait times, and enhance overall emergency care through effective communication. Implement improved check-in protocols and organize patient documentation systems, leading to more efficient emergencyurgent care operations.
Clinic Support Specialist at The Urgency Room, Woodbury, MN November 2022 — January 2023
Supported clinic operations, enhancing patient flow and satisfaction with effective coordination. Facilitated communication between physicians, nurses, and support staff to deliver optimal patient care. Cleaned rooms and roomed patient
Shift Supervisor at Leann Chin, Maplewood, MN
March 2019 — June 2021
Led a team to ensure efficient shift operations, enhancing customer satisfaction and team morale. Implemented Inventory management practices, reducing waste and optimizing resource allocation. Trained new staff in operational procedures, fostering a collaborative and productive work environment. Streamlined kitchen operations and service delivery protocols, establishing communication channels between front and back of house teams. Analyzed sales patterns to adjust staff scheduling and inventory levels.
Sales Associate at JcPenney, Woodbury
October 2016 — July 2017
Assisted customers with product selection, enhancing satisfaction and driving repeat business. Resolved inquiries effectively, and collaborated with team members to ensure smooth store operations. Maintained and organized the sales oor, executed visual Details
6350 Hedgecroft Ave S
COTTAGE GROVE
United States
*******@*****.***
Skills
Adaptability
Ability to Work in a Team
Ability to Multitask
BLS Certification
Customer Service
Fast Learner
Time Management
Inventory Control
Staff Training
Medical Office
Bilingual
Languages
Hmong
merchandising standards and conducted accurate cash handling while ensuring product availibility. Streamlined inventory management processes and optimized product placement strategies to reduce stockouts and enhance customer shopping experience. Education
GED
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