Operations & Customer Support Professional with CRM Expertise

210-***-**** ****************@*****.*** San Antonio Austin, TX

LinkedIn: linkedin.com/in/tekoa-bryant-mckinnies-6abaa35b/ CORE COMPETENCIES

Customer Support • Administrative Support • Case Management • Claims Processing • Call Center Operations • Intake Coordination • CRM Systems • Data Entry • Problem Resolution • Documentation Management • Workflow Optimization • Billing & Payments • Communication Skills • Compliance • Time Management

PROFESSIONAL SUMMARY

Reliable Operations & Customer Support Professional with 5+ years of experience in client service, administrative support, workflow coordination, and high-volume problem resolution. Strong background in financial services, healthcare operations, and CRM systems (Salesforce, Jira). Known for fast learning, clear communication, and consistent performance in deadline-driven environments. Seeking an opportunity offering stability, quick onboarding, and long-term growth. PROFESSIONAL EXPERIENCE

Account Manager Citi San Antonio, TX (Jan 2024 – Apr 2025)

• Resolved 50–100+ customer inquiries daily across phone, email, and CRM channels while maintaining 100% compliance.

• Managed customer accounts, billing questions, payment issues, and service disputes with high accuracy.

• Used Salesforce to document cases, update records, and ensure timely follow-up.

• Recognized for reliability, communication, and strong customer satisfaction scores. Strategic Program Specialist CaptureRx San Antonio, TX (Jan 2022 – Jan 2023)

• Coordinated client accounts, documentation, and billing workflows for healthcare partners.

• Improved validation and invoicing accuracy by 20%, supporting fast case resolution.

• Ensured HIPAA-compliant handling of sensitive information. Implementation Project Manager CaptureRx San Antonio, TX (Jan 2021 – Dec 2022)

• Supported onboarding and setup for 200+ client accounts, entering data and updating system records.

• Coordinated tasks between departments to meet deadlines and support smooth go-lives.

• Managed workflow documentation and ticket updates using Salesforce and Jira. Co-Owner 2 King’s Vending, LLC San Antonio, TX (Jan 2020 – Present)

• Managed inventory, vendor communication, and customer support for service locations.

• Oversaw scheduling, collections, and issue resolution for 10+ sites.

• Handled invoicing, reporting, and administrative duties. TEKOA A. BRYANT-MCKINNIES

EDUCATION & CERTIFICATIONS

Bachelor of Business Administration in Management Prairie View A&M University 2020 Associate of Science in Sports Management Cisco Junior College 2016 Inbound Marketing Certification HubSpot 2025

Project Management Course: Beginner to PROject Manager Udemy 2025 Available for immediate interviews Open to relocation or hybrid/remote opportunities in Austin, TX.

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