Customer-Focused Retail and Service Leader with Management Experience
Resume:
Kierra Ussery
Pflugerville, TX *****
****************@*****.***
Authorized to work in the US for any employer
Work Experience
Customer Service Representative/Call Center
Apple-Austin, TX
January 2021 to January 2022
• Manage large amounts of incoming phone calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers
Assistant Manager
Ross Dress For Less-Austin, TX
January 2020 to January 2021
• Schedule and coordinate meetings.
• Conduct employee performance reviews.
• Develop good customer relationships.
• Participate in recruitment and dismissal processes.
• Smooth out problems within the workplace.
• Address employee and customer concerns.
• Develop strategies for better workplace efficiency and goal achievement.
• Email and phone correspondence.
• Liaise between managers, customers and employees.
• Provide direction to staff.
Store Manager
Whole Foods Market-Austin, TX
January 2018 to January 2019
• Keeping track of inventory levels
• Making sure every product is stocked
• Planning purchases
• Staying in touch with suppliers to keep product stock from running out
• Hiring and training
• Ensuring customer service needs are met
• Maintaining store cleanliness
• Cross-training staff to ensure task coverage
• Employee scheduling
• Cost tracking—material and labor
• Running expense, sales, and profitability reports
• Assessing team performance—as a whole and as individuals Skills
• Customer service
• Sales
• Data entry
• Microsoft Office
• Microsoft Excel
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