Compassionate Healthcare Professional and Care Coordinator

Chantal-Lyn Underwood

Nicholasville, KY ***** 859-***-**** *******************@*****.***

BACKGROUND SUMMARY

Compassionate and results-driven healthcare professional leveraging hands-on experience in direct patient care, documentation, and health services coordination. Proven ability to enhance patient outcomes through daily living support, medication assistance, and nutritional planning. Experienced in maintaining accurate patient records, tracking progress, and implementing individualized care strategies that improve goal attainment and engagement. Demonstrates strong communication and organizational skills, with a history of maintaining safety, improving documentation accuracy, and reducing patient service delays.

AREAS OF EXPERTISE

Patient Care Medical Records Management Electronic Medical Records (EMR)

Care Plan Management Risk Prevention Medical Terminology Health & Wellness Education

EDUCATION

Associate of Science in Medical Office Administration Jul 2025

South College Knoxville, TN

RELEVANT COURSEWORK

Medical Terminology Records Management

Medical Ethics and Governance Healthcare Delivery System

Healthcare Insurance and Medical Coding Intro to Healthcare Office Management

WORK EXPERIENCE

Direct Support Professional Mar 2025 – Jun 2025

Dungarvin Nicholasville, KY

Improved client goal-attainment by 75% by maintaining and documenting personalized care plans.

Amplified social interaction by 60% for 5 clients by delivering daily emotional support and skill-building activities while increasing engagement.

Achieved 0 safety incidents by ensuring safe environment while completing hourly safety checks.

In-Home Caregiver Aug 2024 – Sep 2024

Senior Helpers Lexington, KY

Reduced patient cognitive decline by 25% by assisting patients with activities of daily living (ADLs).

Strengthened independence in 4 patients weekly by implementing strategies to enhance medication administration accuracy and adherence to treatment plans.

Optimized patient records management and increased data accuracy to 75% by documenting the progress of approximately 2 patients daily.

Nutrition Specialist Jul 2023 – Oct 2023

Cedarhurst Senior Living Nicholasville, KY

Orchestrated preparation of 25 meals per day for patients, ensuring appropriate alignment with dietary restrictions, preventative health plans, and patient recovery treatment plans.

Decreased resident meal wait time by average of 15 minutes by aiding with meal service.

Boosted resident success with achieving health and nutrition goals to 75% success rates, aiding to deliver dietary and nutritional education on various food and products.

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