Customer Service Professional with Results-Driven Focus

CRYSTAL SHAW

JC, NJ ***** 908-***-**** *******.*******@*****.***

PROFESSIONAL SUMMARY

Knowledgeable and dedicated customer service professional with extensive experience in customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

SKILLS

EXPERIENCE

Self-starter, meets and exceeds goals

Maintain and develop strong relationships with key

Accounts

Creative problem-solver

Proficient in Microsoft Word

Microsoft Excel

Photoshop

Adobe DAM System

Excellent customer service skills

Team player and strong individual worker

Effective communicator

Proactive, ensure issues are resolved in a timely and

Effective manner

Bridge Digital Software

WPM 100+

Issue and Complaint Resolution

Responding to Difficult Customers

Calm and Professional Under Pressure

WORK HISTORY

PROBLEM SOLVER 03/2020 to 09/2025

Amazon Somerset, NJ

Managed timely and effective replacement of damaged or missing products.

Responded proactively and positively to rapid change.

Investigated and resolved customer inquiries and complaints quickly.

Exhibited high energy and professionalism when dealing with clients and staff.

Calculated correct order totals, updated accounts and maintained detailed records for inventory management.

VENDOR SPECIALIST 07/2017 to 01/2019

Bed Bath & Beyond

Develop a close working relationship with critical vendors to ensure they meet the company's style guidelines and specifications for the website

Daily communication (email/phone) with vendors to correct and request information

Daily review of lists/reports that indicates vendors requiring follow-up for late or incomplete submissions

Review digital assets against established guidelines and process each within required timelines

Assist with weekly reports

Manage heavy workload with emphasis on accuracy and speed

Partner with the Item Entry team, Copywriters, as well as Buyers/Assistant Buyers, problem solving and expediting matters on a timely basis

Consistently follow directions and procedures

Work both independently or as part of a team

Live Chat Agent / Bed Bath & Beyond Inc 02/2017 to 07/2017

Resolved issues and answered questions in a timely manner through multiple chats and emails

Excellent knowledge of computer systems to quickly obtain information to answer customer questions quickly and effectively

Conformed with all company regulations, policies, and procedures

Problem solved and handled confidential information

Communicated and worked effectively with team members in a collaborative and positive manner

CREDENTIALING COORDINATOR 09/2012 to 12/2015

RWJ University Hospital

Responsible for the credentialing and maintaining all Physicians and Allied Health Professionals files

Assisted in development of medical staff bylaws, rules, regulations and other medical staff manuals

Provided administrative support to the entire medical staff

AUTO CLAIM REPRESENTATIVE / NJ 09/2006 to 10/2011

Skylands Insurance Co/ Esurance

AUTO CLAIM REPRESENTATIVE / STATE 09/1986 to 06/2006

Farm Insurance Co

Maintained a file inventory of 400, pertaining to property damage automobile losses

Worked with all parties involved in each loss to determine the extent of vehicle damages and ruled out personal injury

Obtained recorded statements, scene diagrams and photos, set up vehicle inspections, reviewed prepared estimated cost of repairs and photos, and settled and evaluated total losses accordingly

EDUCATION

Associate of Science Criminal Justice

Union County College, Cranford, NJ

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