Data Entry Specialist with Bilingual Precision

Eduardo Villarreal

*** ***** ******** ***. ****-*4, Brownsville, Texas, 78520

956-***-****, *******.***********@*****.***

CAREER OBJECTIVE

• To build a long-term career with opportunities for career growth.

• To enhance my educational and professional skills in a stable and dynamic workplace. SUMMARY OF QUALIFICATIONS

• FEMA certification of independent study course IS-00200.b ICS for Single Resources and Initial Action Incident, ICS-200

• FEMA certification of independent study course IS-100.b Introduction to Incident Command System ICS-100

• FEMA certification of independent study course in Internet-Basic Emergency Medical Services

(EMS) Concepts for Chemical, Biological, Radiological, Nuclear, and Explosive (CBRNE) Events

• FEMA certification of independent study course in WMD/Terrorism Awareness for Emergency Responders

EDUCATION

The University of Texas Rio Grande Valley Brownsville, Texas Bachelor of Science Criminal Justice Graduation: December 2018 Relevant Coursework

• Current Issues in Corrections

• Correctional Coursework & constitution

• Juvenile Justice and Delinquency

• Law Enforcement & Supervision

EXPERIENCE

Information Technology – IT End User Support – Brownsville, TX June 2014 – December 2018

• Diagnose, troubleshoot, and resolve a range of software, hardware, and connectivity issues.

• Support staff for offering technical assistance to customers on the phone or via email.

• Maintaining computer systems and running diagnosis programs.

• Answer to inquiries, give instructions and follow up with customers.

• Document all issues and generate reports detailing common problems and errors trends.

• Fill in for in-house IT services as needed, installing new desktop systems for developers, project managers, and quality assurance team members.

Volunteering at Good Neighbor Settlement – Volunteer - Brownsville, TX January 2018 – January 2019.

Actively volunteered at Good Neighbor Settlement, in charge of assembling and distributing food throughout the city, feeding about 100-150 individuals daily. Gathered allocated donations and disbursed items to homeless shelters and residences. Lead logistics for various community events focused on providing entertainment and counseling for both adults and minors.

Southwest Key Programs 963 Casa Padre – Youth Care Worker - Brownsville, TX February 2019 – June 2019

• Responsible for providing direct care supervision for youth residing in Southwest Key Programs are fostering an environment that facilitates learning and behavioral management in a supportive manner.

• Provide basic needs to youth upon arrival to the program

• Develop positive rapport with youth while serving as a role model to create a safe and caring environment.

• Serve as a Substitute Teacher in the absence of the Teacher in a classroom setting.

• Maintain a safe, clean and hazard-free facility.

• Able to react to change productively and handle other essential tasks as assigned. Southwest Key Programs 963 - Case Manager – Brownsville, TX June 2019 – May 2022.

• Conduct initial intake interviews of youth to establish age of the youth.

• Conduct interviews of family members, friends of family or sponsors to determine the integrity of the relationship and verify information received from minor within 24 hours upon admission.

• Determine options available for youth within 48-72 hours and proceed with the required documentation to reunify youth with family in home country or in the United States as deemed applicable.

• Coordinate with local pro bono attorneys for the timely provision of “Know Your Rights” presentations to youth and ensure youth signs the acknowledgment and receives a copy of the Legal Service Provider list and notice to Juvenile Aliens in Federal Facilities Funded by DHS or HHS.

• Submit completed reunification packet with appropriate referral made by Case Manager for the timely release of youth to designated ORR representative. The Providencia Group - Unification Specialist II – Central Region May 2022 – June 2022.

• Initiate, coordinate, and maintain direct contact with each minor and the minor’s family while the minor is in ORR care in order to efficiently advance the minor’s family reunification and safe release from the facility

• In conjunction with program staff, communicate reunification updates to the minor

• Participate in case staffing with the program and field as needed to discuss reunification progress

• Facilitate the timely release or discharge of minors to identified family members or authorized caregiver/custodian and document the provision of services in each minor’s case file

• Report significant incidents in accordance with ORR policies and procedures

• Maintain the minor case file and minor Portal in accordance with ORR policies and procedures

• Conduct initial program intake of minors to verify information, identify family/sponsors and make initial contact.

• Acts as the facilitator of communication between minors, sponsors, staff, and others as appropriate.

• Complete all assessments with minor and family/sponsors, in accordance with policies and procedures.

• Identify and process potential sponsors.

• Help sponsor complete and submit all required forms and documentation.

• Maintain communication with minor and family/sponsors through meetings and phone calls.

• Refer minor for additional services or programs, as needed, within the current program and after release, including documenting/reporting serious incidents through required communication channels.

• Confirm minor are receiving all required services, meeting regularly with the minor to ensure their wellbeing.

• Attend all case staffing, trainings, and other meetings as part of the minor’s care team, providing status updates and collaborating with other stakeholders. The Providencia Group - Case Review Specialist/ Quality Control – June 2022 – May 2025

• Review case summaries and release requests submitted by Unification Specialists (US) to ensure they are in alignment with policy and procedures for a safe and efficient reunification

• Identify any trends in reason or staff in cases being sent back to the Case Review Manager

• Regularly reviews and updates the company case management tracking system and government case management tracking system

• Ensure US staff is following proper procedures and ORR policy at all times.

• Identifies violations of company’s and client’s policies and ensures small corrections are made by the appropriate Unification Specialist and more complex issues are raised to the Lead Case Review Specialist and Lead Unification Manager to be addressed and/or corrected.

• Perform related duties as assigned, within your scope of practice.

• Provide support and recommend adjustments to meet expectations and deadlines. LEADERSHIP EXPERIENCE

Information Technology Projects – Technician – Brownsville, TX June 2015 – June 2016.

• UTPA-UTB - Scorpion’s domain migration and transfer of important documents from faculty and staff around campus.

• Surplus of old machines around campus and transferring files to their replacement. ADDITIONAL SKILLS

• Fluent in Spanish

• Microsoft Office – Word, Excel, PowerPoint, Access

• Adaptability

• Strong work ethics

• Computer and Internet skills

• Problem Solving

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