Gloria Hinojosa - Multiline Customer Service Leader and Organizer

GLORIA HINOJOSA

***.******@*****.*** (***) *** - 9003

Miami, FL

EXPERIENCE

Criminal Court (CBYRAC INC) Clerk 3 Miami, FL December 2022 – Present

Developing and maintaining data base.

Labeling and updating paper files.

Putting files, digital or paper into their proper locations.

Gathering and organizing files and documents for coworkers use.

Troubleshoot computer, printer, fax machines, scanners, shredders, and others office equipment.

Answering phone call and emails regarding documents organization.

Respond to attorney request; via email by making copies and certify documents and creating labels to send files by the regular mail.

Target Corporation Team Leader – Beauty Miami, FL May 2006 – December 2022

Current department leader over beauty and skin care in second more traffic Target retail location in Miami Dade County.

Over six years within the department – performing and taking multiple training courses to increase sales and product knowledge. Working with over 15 vendor skus on a daily basis.

Responsible for stock maintenance across mens, womens and infant categories. Assisting daily shoppers on their needs and recommendations for new added products.

Increase brand awareness for new product launch by interacting with vendors and customers.

With over 15 years within the organization have worked in different departments; office and electronics.

Pasta Party Events Event Planner and Chef Miami, FL August 2002 – Present

Built customer rapport with on going clients for over 20 years.

Creating special menu for private home events and corporate lunches.

Event decorator for over 200 guests.

Front of house chef – serving large numbers of guests and being the client facing employee responsible for collecting checks and tips for staff.

Set up and take down of event decoration and cooking stations. Uber Eats Driver Miami, FL August 2018 - May 2021

Delivered food and other items in a timely manner while maintaining the highest customer service standards.

Accepted delivery of orders from customers through the app, prepared food or merchandise as appropriate, and ensured accuracy of all transactions before accepting payment.

Followed specific instructions regarding drop-off locations, special accommodations, etc., communicated clearly with customers about any delays or changes in plans, and accepted tips if applicable per company policy.

Riley Brothers Furniture Inc. Admin and Assistant Bookkeeper Miami, FL September 2004 – August 2008

QuickBooks manager for day-to-day data entry, including checks, utilities and payroll.

Responsible for bank deposits and transfers along with petty cash funds and reconciliations.

Prepared weekly payroll and related quarterly reports like 941 accounting.

Entering new wholesale clients in company database.

Tracking and paying out commission to sales associates

Decorated wholesale partners in-store brand presentation. Created product seminars to educate on the brand design, colors, fabrics and South American production. EDUCATION

UNIVERSIDAD AUTONOMA DEL CARIBE BARRANQUILLA, COLOMBIA 1984-1988 Bachelors in College of Arts and Science

Architecture

MIAMI-DADE COLLEGE MIAMI, FL 2008-2010

Adult Education

Autocad 1 and II

English Conversation

SKILLS

LANGUAGE

Billingual in native

Spanish and

English. .

SALES &

MARKETING

Working with cross

functional groups,

from mens, womens

and infant

department. Project

manage new product

launch in store and

organizing according

to store plan. Track

and manage new

product by working

with vendors and

training new team

members.

CREATIVE

SOFTWARE

Microsoft word,

excel, powerpoint.

Autocad and

QuickBooks.

REFERENCES

Liliana Vaena

Accountant

*******@********.***

Additional References

Available Upon

Request

Contact this candidate