Multilingual High-Ticket Sales Executive

INGRID CAROLINE MARCONDES PEREIRA

Wellington, FL 33414 Remote & Hybrid Trilingual: English, Spanish, Portuguese n ******.***********@*****.*** n 341-***-****

Professional Summary

Trilingual Sales Executive with 13+ years of experience in high-ticket sales, customer success, and consultative relationship management. Recognized for surpassing sales targets, building long-term client relationships, and delivering exceptional customer experiences. Skilled in CRM systems such as Salesforce, Bitrix24, and GoHighLevel. Strong communicator in English, Spanish, and Portuguese with the ability to connect emotionally with clients, handle objections effectively, and close high-value deals in fast-paced environments. Professional Experience

Life Insurance Sales Agent

Flow International Group – Remote Feb 2025 – Present Ranked #2 Top Sales Performer among Brazilian agents across the U.S. market. Designed and sold customized life insurance and IUL plans based on client needs. Managed inbound/outbound leads through Salesforce and GoHighLevel CRM. Exceeded monthly revenue and conversion KPIs. Conducted consultations in English, Portuguese, and Spanish to build trust and close deals.

Customer Support Representative (Contract)

Paramount Plus – Remote Feb 2024 – Jan 2025

Delivered multilingual support (English, Spanish, Portuguese) for billing and technical issues. Maintained 90%+ customer satisfaction across multiple platforms. Logged support tickets and followed up to ensure issue resolution. Provided personalized solutions to improve the customer experience. Sales Consultant – Plastic Surgery

Illusions Plastic Surgery Smart Plastic Surgery Beautyland Clinic – Florida Oct 2022 – Jan 2025 Managed high-ticket sales for cosmetic and reconstructive procedures (Tummy Tuck, BBL, Lipo, Breast Lift). Conducted personalized consultations and built long-term patient trust. Structured in-house and third-party financing

(CareCredit, Affirm). Used Bitrix24 CRM to automate follow-ups and improve conversion rates. Achieved and maintained over 30% closing rate on qualified leads. Customer Sales Specialist – Exchange Programs

Go Ahead Exchanges – Remote Oct 2021 – Mar 2022

Handled the full B2C sales cycle for study-abroad programs. Supported customers through the enrollment and travel process. Collaborated with academic and logistics teams to resolve issues quickly. Increased retention and referrals through proactive communication.

Sales Manager

Yep Mundi – Auckland, New Zealand Nov 2018 – Jan 2020 Led a multicultural sales team to exceed monthly and quarterly goals. Created local marketing campaigns targeting expats and international students. Used Voice of Customer insights to refine sales strategies and improve engagement. Maintained high customer loyalty through consistent service excellence. Education

• Bachelor’s Degree in Business Administration – Anhanguera College, Brazil (2009–2012)

• Strategic Service Management – Pontifical Catholic University of São Paulo (2014)

• Business Operations & Coaching – CEETEPS and Brazilian Coaching Society (2012–2018) Awards

• #2 Top Sales Performer – Flow International Group (2025)

• Recognized for revenue growth and customer satisfaction in the plastic surgery industry Core Skills

High-Ticket Sales Account Executive Consultative Sales Life Insurance Business Development CRM (Salesforce, Bitrix24, GoHighLevel) Leadership Persuasion Negotiation Remote Sales Customer Retention Bilingual Communication KPI Achievement Objection Handling Emotional Intelligence Relationship Management Coaching

Strategic Follow-Up

Languages

Portuguese – Native

English – Fluent

Spanish – Fluent

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