Compassionate Funeral Services Leader with 20+ Years
Resume:
JOSHUA LEAK
SUMMARY
Experienced Lead Funeral Home Assistant with a proven track record of over 20 years in the funeral industry. Skilled in overseeing day-to-day operations, providing compassionate support to grieving families, and ensuring the seamless coordination of funeral services. Proficient in client services, administrative tasks, and team leadership, with a commitment to upholding the highest standards of professionalism and care. Seeking to leverage my expertise and leadership abilities in a dynamic environment to continue serving families with empathy and excellence.
EXPERIENCE
Lead Funeral Associate
Vaughn C. Greene Funeral Services Baltimore, MD January 2010 - Current
- Coordinate funeral services, viewings, and burials, ensuring all details are handled with care and precision.
- Provide leadership and guidance to other funeral home assistants, delegating tasks and managing schedules.
- Foster a positive and collaborative work culture among staff members, promoting teamwork and mutual respect.
- Conduct training sessions and offer mentorship to support the professional development of the team.
- Offer emotional support and understanding to
families as they navigate the funeral process.
- Serve as a liaison between the family and the funeral director, ensuring clear communication and meeting specific needs.
- Handle sensitive situations with empathy and sensitivity, always prioritizing the comfort and well-being of the bereaved.
- Manage inventory of funeral-related supplies, including caskets, urns, and memorial products.
- Manage office operations, including answering calls, responding to inquiries, and maintaining records.
- Handle paperwork related to funeral services, such as contracts, permits, and death certificates.
- Ensure accurate documentation of client information and financial transactions.
Crematory Operator
Ardent Cremation Services, LLC Hanover, MD January 2009 - January 2010
Handled final preparation of cremated remains and properly packed in labeled container.
Adhered to professional, municipal and federal licensing authority regulations applicable to cremation of human remains.
Managed crematory service and maintenance records and archived logs and daily temperature charts.
Maintained crematorium and related equipment and released and delivered remains to designated authority.
Promoted safe work environment, practiced universal precautions and adopted general principles of safe conduct.
Coordinated preparation and issuance of permits and documents associated with funerals and embalming.
Cared for deceased respectfully while performing cremation processes.
Deployed computer technology and learned new proprietary management systems for tracking cremation data.
Funeral Service Assistant
Service Corporation International via Hines-Rinaldi Funeral Home Silver Springs, MD January 2009
Ensured that facilities were properly prepared prior to viewings or ceremonies taking place.
Dressed deceased according to family's wishes while observing safety regulations.
Worked across cultural boundaries by performing special cultural specifications for dressing/viewing of the deceased
Documented personal belongings of the deceased upon removal and provided items to the surviving family
Responsible for operating the hearse/limousine during funeral services.
Conducted transfers of deceased from place of death to mortuary or crematory facility.
Funeral Home Assistant
Carlton Gray Funeral Home and Cremations Raleigh, NC January 2006 - January 2008
Performed administrative duties; obtaining death certificates, contacted insurance companies for policy verification.
Operated the hearse/limousine during services
Set up family homes for the bereaved.
Served as an ambassador for the company by providing excellent customer service to clients during times of grief and sorrow.
Transported deceased bodies from place of death to the funeral home in accordance with regulations.
Communicated with funeral attendees to provide information and facilitate organized services.
Assisted funeral director in coordination of services.
Arranged floral offerings and lights around caskets.
Funeral Home Assistant
Hood Funeral Home Clayton, NC January 1996 - January 2002
Assisted the Funeral Director with coordination of services for the deceased
Operated the hearse/limousine during funeral services
Performed administrative duties, as needed.
Greeted visitors at the visitation or memorial service and provided assistance as needed.
Answered phone calls from family members, friends, vendors, and other contacts regarding funeral arrangements.
CONTACT
******@******.***
Randallstown, MD 21133
SKILLS
Attention to detail
Inventory management
Decision-Making
Self Motivation
Effective Communication
Interpersonal Skills
Adaptability and Flexibility
Problem-Solving
Team building
Organization and Time Management
EDUCATION AND TRAINING
Funeral Service Certificate
Stratford Career Institute, St. Albans, VT
January 2004
High School Diploma
Clayton High School, Clayton, NC
January 2001
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