Multilingual Medical Assistant and Front Desk Specialist
Resume:
Bernadette Martinez
Brentwood, NY
*******.******@*****.***
Professional Summary
● A competent and reliable individual who can communicate in Spanish and English effectively.
(Bilingual)
● Ability to learn new procedures and materials quickly and enthusiastically; assume all responsibility necessary to get the job done
● Achievement oriented Medical Assistant with solid critical thinking skills especially in high stress situations
● Dedicated to providing premium patient care, while guaranteeing a patient oriented experience
● Ability to communicate effectively and establish good rapport with patients and co-workers
● Demonstrate ability to work in busy clinic and multi-program environment to exceed supervisor's expectations
● Committed to utilizing skills, and knowledge to achieve desired objectives Authorized to work in the US for any employer
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
PSA Work From Home
Novitas Solutions-Jacksonville, FL
June 2022 to November 2022
Take calls from Providers and check there claims why they were denied. Assist them with correcting the claim.
Work From Home Customer Service Representative
Alorica Calling Center
March 2022 to May 2022
Customer call and refill there prescription or transfer them to pharmacy or Nurse. Customer Service Representative
Atento - Call center-Florida
September 2021 to January 2022
Answer calls, make appointments, help with giving information on covid-19 Medical Assistant / Receptionist
Lindo Medical Care LLC-Spring Hill, FL
March 2021 to September 2021
ANSWER PHONES, FILE, FAX, ATTEND PATIENTS, TRIAGE THEM HAVE THEM READY FOR DOCTOR. FRONT DESK CHECK INSURANCES, GREAT PATIENTS, ETC.
Sitter/ House Keeping
Bayfront Health Brooksville-Brooksville, FL
December 2020 to January 2021
Making sure that patients keep safe from harm, help Nurses with patient if needed. Record every 15 minutes patient's activity.
Front Desk Receptionist
Dr. Baker Piodiatry-Spring Hill, FL
February 2020 to March 2020
Schedule appointments Surgery appointments, call patient's to confirm, scan, collect co-pay. Medical Receptionist
Advance Gastroenterology and Pulmonary-Brooksville, FL November 2019 to January 2020
Check in patients, check out, scan, fax, check insurances, copay's etc. Referral Coordinator / Medical Assistant / Part Time Florida partners Urology-Tampa, FL
March 2019 to July 2019
Making appointments, Answering phones, filing, helping the Doctor with procedures, requesting referrals . This job was part time.
Medical Assistant
Tampa Bay Allergy & Asthma Imonology-Tampa, FL
January 2019 to February 2019
Triage patient's give shots test patient's for skin testing for venom, Canine, PNC, Etc, Medical Assistant
Omni Medical Center-Tampa, FL
June 2017 to August 2018
Triage Patients take vital signs phlebotomist help with procedures with instruments worked front and back worked with ob/gyn Patients and did clinical with EPIC AND E clinical Medical Assistant
Sunshine family allergy& Asthma clinic-Tampa, FL
April 2018 to June 2018
Triage patients giving injections, applying injection tests to adults and children. Testing them for allergies and mixing medication for patients, documenting and making appointments. Medical Assistant
Ishari Prasad (Gastrologist)-Tampa, FL
March 2018 to May 2018
Triage Patients,take blood pressure, Document Pt. Medical History, Make appointments for patients for Colonoscopy and endoscopic test.
Medical Assistant Technician
Tampa General Hospital
October 2017 to March 2018
GYN - Genesis)
Working with Pregnant Women
Give injections, help with procedures
Make appointments, using EPIC
After School Teacher
CHILDREN'S NEST
January 2017 to October 2017
Worked mainly with school age children
Make lesson plans including all subjects,
Make trips for students are off.
VPK Assistant Teacher
CHILDCARE CARREEERS SERVICES
August 2016 to January 2017
Work with all children helping them learn about letters, numbers, etc. VPK Teacher
LAND OF THE LEARNING ACADEMY
April 2015 to August 2016
Planning out Lesson Plans For The Week.
Customer Representative
ONE TOUCH DIRECT
December 2014 to March 2015
Make outbound calls to existing customers to upgrade or change services.
● Re pedal and make customer interested in services.
● Make sure customers are satisfied with their services Substitute Teacher
BOARD OF EDUCATION OF THE CITY OF NEW YORK-Bronx, NY September 2000 to June 2002
Set clear guidelines and high expectations for student to do their best and to succeed in math and science classes
● Prepared and developed lesson plans and instructional programs to achieve high SAT Scores
● Administered exams to improve students' test taking skills, with a goal to have them achieve 100% on exams
Special Education Teacher
BOARD OF EDUCATION OF THE CITY OF NEW YORK-Bronx, NY September 2000 to June 2001
Provided direct services to students with special needs by ensuring the role as Special Education Teacher
● Organized and communicated class targets, objectives and requirements for successful achievement
● Provided classroom assistance and accommodations to promote learning while teaching students math and science
Substitute Teacher
BOARD OF EDUCATION OF THE CITY OF NEW YORK-Bronx, NY September 2000 to June 2001
Planed and supervised purposeful assignments for math and science classes
● Ensured that students completed their math and science projects on time, and understood the material
● Created a classroom environment that encouraged learning and discipline Customer Service Rental Representative
Realitor CitySpace Realtors-New York, NY
June 1992 to June 1994
● to clientele Responsible for answering the telephones, filing, and scheduling appointments
● Accountable for renting various available apartments Customer Service Advocate
Education
Medical Terminology (Diploma)
EVEREST UNIVERSITY-Tampa, FL, US
August 2013
Science in Elementary Education (Bachelor Degree)
BORICUA COLLEGE-New York, NY, US
June 1996
Elementary Education in Elementary Education (Associates Degree) BORICUA COLLEGE-New York, NY, US
June 1993
High school diploma
Brandeis High School-New York, NY, US
June 1992
Health Science (Bachelor's degree)
Skills
• Medical Terminology
• Immunizations & Injections
• Clerical Experience (10+ years)
• Senior care
• Veterinary experience (4 years)
• Microsoft Word (10+ years)
• Phlebotomy (10+ years)
• IM
• Play-based instruction
• Curriculum development
• Cash register
• CPR Certified (10+ years)
• Math
• Medical Receptionist (10+ years)
• Working with people with developmental disabilities
• Billing & Coding ICD-9
• eClinicalWorks (4 years)
• Autoclave (10+ years)
• Pediatrics (10+ years)
• Medical Administration
• Special Education (10+ years)
• Primary care
• Babysitting (10+ years)
• Salesforce
• Injections (10+ years)
• Scheduling (10+ years)
• Transcription (Less than 1 year)
• Patient Care (10+ years)
• Nursing (Less than 1 year)
• Microsoft Outlook
• Housekeeping management
• Mobile devices
• Insurance Verification (10+ years)
• Medical Scheduling (10+ years)
• EHR (10+ years)
• Medical Office Experience (10+ years)
• Vital Signs
• Filing (10+ years)
• EMR (10+ years)
• CPR (10+ years)
• Urinalysis
• Phone triage (10+ years)
• Venipuncture (10+ years)
• Front Desk (10+ years)
• Interactive activities lessons (early childhood general education)
• Home care
• Billing (2 years)
• Employment & labor law
• PDR
• Play-based learning instruction
• Microsoft Powerpoint (10+ years)
• OSHA Certified
• Microsoft Word
• Hospital Experience (4 years)
• Bookkeeping (Less than 1 year)
• CPT
• Medical Transcription
• Conflict management
• Negotiation
• Medication administration (Less than 1 year)
• Training & development
• Injections ID
• Epic (3 years)
• Caregiving (10+ years)
• Patient Education
• Documentation review (10+ years)
• Laboratory Experience (4 years)
• Medical Records (10+ years)
• ICD-9 (10+ years)
• Multi-line phone systems (10+ years)
• Autism Spectrum Disorder (early childhood general education)
• ICD Coding (10+ years)
• Call center
• Medical Billing (4 years)
• SQ
• Bilingual (10+ years)
• Windows
• Outbound sales
• EMR systems (10+ years)
• Anatomy Knowledge (10+ years)
• Coding (10+ years)
• Preschool teaching
• Reception (10+ years)
• EKG (4 years)
• CPT Coding (10+ years)
• Phone Etiquette (10+ years)
• Working with people with autism
• Vital Signs (10+ years)
• Autoclave Instruments
• Venipuncture
• Human resources (2 years)
• Meal preparation
• Triage (10+ years)
• Z-track
• Strategic planning
• Receptionist (10+ years)
• Teaching (10+ years)
• Staple Suture Removal
• ClaimGear Medi-soft
• Triage
• Customer service (10+ years)
• Sales
• HIPPA Certified
• Medical Coding (10+ years)
• EKG's
• ICD-10 (4 years)
• Front Office (10+ years)
• Computer Operation (10+ years)
• Microsoft Excel
• Data Entry Bookkeeping
• CPR & First Aid Certified
• Eclinical (4 years)
Certifications and Licenses
Infant & Toddler Certification
Child Development Associate Certification
Certified Medical Assistant
First Aid Certification
BLS Certification
RMA
CCMA Certification
Certified Medical Administrative Assistant
CPR Certification
CNA
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