Personable, Diligent Customer Service Professional
Resume:
EMPLOYMENT HISTORY
OCT **** - PRESENT
Customer Service Representative, Kelly Benefits & Associates
• Maintains all departmental productivity, quality, and timeliness standards.
• Provides prompt, accurate, thorough, and courteous responses to all customer inquiries.
• Maintains accurate records on complaints and/or other customer comments and makes recommendations for changes to management. MAY 2021 - SEP 2021
Customer Service Representative, Transcore/Mary Kraft Temp Service
• Take customer calls and provide accurate, satisfactory answers to their queries.
• De-escalate situations involving dissatisfied customers, offering assistance and support.
• Guide callers through troubleshooting, navigating the company site or using the products or services.
• Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account information.
• Collaborate with other call center professionals to improve customer service. SEP 2020 - MAR 2021
Administrative Support, Wraparound MD
• Supports managers and employees through a variety of tasks related to organization and communication.
• Responsible for confidential and time sensitive material.
• Generate documents.
• Create spreadsheets.
• Manage databases.
• Perform basic bookkeeping.
• Handle multiple projects.
• Reporting skills.
• Administrative writing skills.
• Proficiency in Microsoft Office.
APR 2017 - MAY 2020
Authorization Coordinator, Concerted Care Group LLC
• Insurance Authorization Coordinators are responsible for verifying and maintaining updated insurance coverage in all patient accounts.
• Obtains and monitors referrals for patients when needed, including specialized referrals such as out of network or out of area referrals.
• Communicates with patients and other departments regarding patient coverage and liability.
• Runs daily reports to monitor and obtain authorizations and/or referrals required by the insurance carrier for patient visits. SEP 2016 - APR 2017
Rural/City Carrier Assistant, Montgomery County Post Offices
• Bundle mail in preparation for delivery to relay boxes.
• Deliver mail to residents and established businesses along the route using small tracks.
• Record address change and correctly redirect mail for forwarding to a new address and return incorrect mail for proper mailing.
• Also hold mail for customers who are away on vacations or business. 1601 Haddington point dr., Kernersville, US, 27284 *******@*****.***
NECHOLE BUIE
CUSTOMER SERVICE REP
PROFESSIONAL SUMMARY
Customer Service Representative with over 14 years of extensive experience in delivering high-quality service and resolving complex customer issues. Demonstrates strong skills in time management, communication, and problem-solving, with a proven track record of maintaining departmental standards and enhancing customer satisfaction. Committed to leveraging expertise in administrative tasks and Microsoft Office to drive efficiency and support organizational goals.
• Leave notices for patrons on certified letters or oversized packages to be retrieved from post office. JAN 2016 - AUG 2016
Customer Service Representative, Connect Your Care, Hunt Valley, MD
• Respond to and resolve on the first call, member service inquiries and issues identifying the topic and type of assistance the caller needs such as benefits, eligibility and claims, financial spending accounts and correspondence.
• Help guide and educate members about the fundamentals and benefits of consumer-driven health spending accounts.
• Assist members in navigating the member portal and company website and encourage and reassure them to become self-sufficient.
• Provide education and status on previously submitted claims.
• Strong listening, verbal and written communication skills, time management skills and attention to detail. OCT 2015 - DEC 2015
Open Enrollment Assistant, Aerotech/APWUHP, Glen Burnie
• Assist clients with open enrollment questions/concerns via phone.
• Enter data into Excel as well as the company's proprietary systems.
• Maintain department productivity standards.
• Route escalation calls to the appropriate member liaison or supervisor. MAY 2011 - JUL 2015
Patient Care Representative, Novasom, Glen Burnie, MD
• Support patients from order delivery to test completion and return process.
• Ensure timeliness of order entry and resolution of missing information.
• Verification of plan eligibility and coverage.
• Education and follow up to support completion of testing and return of units established goals set for the company. EDUCATION
Sleep Technologist, Community College of Baltimore County, Essex, MD Medical Billing and Coding, Tesst College, Baltimore, MD G.E.D, Harrisburg High School, Harrisburg, PA
SKILLS
Customer Service Problem Solving
Communication Microsoft Office
Time Management Administrative Writing
REFERENCES
Charmaine Mcgraw
STAY AT HOME MOM
Verdell Staten-Heath
FINANCE MANAGER
Jane Tann
AUTHORIZATION SPECIALIST
Luwanna Spells
EXECUTIVE ADMINISTRATOR
CUSTOM SECTION
licensed
i am licensed in the north Carolin (life, health and accident)
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