Data Entry Clerk Applicant with Service Focus
Resume:
*** * *** ******, ********* #***,
Hummelstown, PA, 17036
MARC RAMOS Mobile: 1-717-***-****
***************@*****.***
Attributes and Skills
- Has a can-do attitude - Has a good in written and verbal communication skills
- Self-motivated - Result focused
- Creative - Multi - tasking
- Passionate - Team player
- Resourceful - Customer Service skills
- Organized - Hardware & Software Troubleshooting Skills PROFESSIONAL PROFILE
Delivery Driver
Uber Eats Auckland, New Zealand
Order Collection
o Pick up food and beverage orders from restaurants and stores as requested via the Uber Eats platform.
o Ensure accuracy of the order before leaving the restaurant. Timely Delivery
o Deliver orders promptly to customers at their designated location. o Navigate efficiently using GPS and follow the most time-effective routes. Customer Service
o Maintain a friendly and professional attitude during interactions. o Communicate with customers for any delivery concerns, such as delays or location clarification.
Food Safety and Handling
o Handle all orders with care to ensure food quality and temperature is maintained during delivery.
o Use appropriate delivery bags and equipment to protect food items. Vehicle Maintenance and Safety
o Maintain a clean and presentable vehicle (bike, scooter, car) or equipment. o Follow all local traffic laws and road safety regulations. App and Order Management
o Manage the Uber Eats driver app efficiently.
o Accept and complete orders accurately, report issues through the app if necessary. Problem Solving
o Handle unexpected situations such as incorrect orders, closed restaurants, or customer no- shows professionally.
o Communicate with Uber Eats support when needed.
Time and Schedule Management
o Choose shifts or hours based on personal availability. o Aim for peak hours (lunch and dinner time) to maximize earnings. Record Keeping
o Track earnings and mileage for personal finance or tax purposes. o Monitor app performance statistics (ratings, customer feedback, completion rate). Total Fibre Solutions (36 Walter Lawry Road, Paerata, Pukekohe, New Zealand 2676) Fibre / Ribbonet Jointer Specialist Field Technician Reporting directly to the Employer / Operations Manager Broadband Technology Background
o Knowledge in Ribbonet / Micronet duct standards for Fiber to the Home upgrade o Ribbonet Jointing, Testing, ABFAT Installation and Troubleshooting o Standard know-how in Pole and Boundary drops installation. Fiber Optics Technology Background
o Familiarity with basic and standard quality of work when doing Fiber Optic related work.
o Knowledge in Fiber Optic cable splicing, use of Fusion Machine, OTDR’s and Power Meter
o Blown Fiber Installation basic standards.
ICT Support Technician
POS Mate (12D Puhinui Road, Manukau Auckland, New Zealand) Cash Cow, POS Perfect & Ideal POS 7 System
Reporting directly to the IT Operations Manager
o Provides Remote, Phone, E-mail and Onsite Support for resolving IT Task in a Professional and Timely Manner.
o Accurate and timely Software & Key Loading activities. o Completing Job Sheets as per daily run sheet.
o Diagnosis and Identification of all faulty products. o Liaison with external ICT providers to resolve issues and optimise performance of systems.
o Proper appropriate communication on dispatching a product. o Ensure accurate and time management of product transportation. o Managed the development, implementation, installation, operation of information and functional system. (Microsoft Windows 7,10 & 11 Pro 64-Bit Operating System) o EFTPOS and Point of Sale installations and deliveries o Dispatching of fault swap outs.
o Programming of EFTPOS, Cash Registers and POS systems (FEC, VPOS, Posiflex, Element & Yuno-AURES).
o Sending faulty equipment off to suppliers for repair o Administering stock returns, send offs through our CRM. o Training customers over the phone and face to face. o Quality control on outgoing stock.
o Project work around software updates and compliance and Coordinates with 2nd Level team.
o Daily computer operation scheduling, back-up, storage, and retrieval functions. Rixon Contracting Limited (33 Alfred Street, Onehunga, Auckland, New Zealand 1061) Ribbonet Jointer Specialist Field Technician
Reporting to Site Manager and Site Supervisors
Broadband Technology Background
o Knowledge in Ribbonet/ Micronet duct standards for Fiber to the Home upgrade o Ribbonet Jointing, Testing, ABFAT installation and Troubleshooting o Standard know-how in Pole and Boundary drops installation. o Making a standard report on NDF245 and NDF13042 for every site that handled. 360 Communications Limited (North Shore, Auckland, New Zealand) Telecommunications Field Technician
Reporting directly to the Director
Telephone Circuit Identification and Analysis
o Obtaining Telephone circuit work sheets/ records from the employer o Making decisions in conjunction with the Employer on methods of procedures pertaining to a particular stage of the job such as cabinet migration and commissioning
o Updating provided Telephone circuit records and reporting the task to the employer. o Using appropriate equipment/ tools to successfully commission and migrate a node. o Determining tools and equipment needed for the task. Fiber Optics Technology Background
o Familiarity with basic and standard quality of work when doing Fiber Optic related work.
o Knowledge in Fiber Optic cable splicing, use of Fusion Machine, OTDR’s and Power Meters
o Blown Fiber Installation basic standards.
Broadband Technology Background
o Knowledge in Ribbonet/ Micronet duct standards for Fiber to the Home upgrade. o Ribbonet Jointing, testing and FTTH cabinet installation. o Standard know-how in Pole and Boundary drops installation. Node Commissioning and Migration
o Node/cabinet scoping prior to migration and reporting update to the employer. o Equipment installation, configuration, and commissioning. o Node migration and distribution port testing.
o Distribution port preparation, double jumper running. o Exchange clean-up/ breakdown of intact customers. ICT Support Technician
Farro Fresh Foods (Mt. Wellington, Auckland, New Zealand) o Managed the development, implementation, installation, operation of information and functional system.
o Provide prompt support to end users in the selection, procurement, usage and maintenance of software/hardware.
o Maintained accurate, complete and up-to-date inventory records of all computers and printers.
o Computer assembly and Networking skills.
o Experienced in a Microsoft Environment Windows & Mac Operating System. Key Accountabilities:
1. Software and Hardware Administration.
2. Define Business requirements for Profit Track system enhancements and implementation.
3. Provide Technical Support.
4. Assist the Accounts Department from time to time. ICT Support Desk Technician & System Administration Conquest Development Leasing and Management Corporation (San Juan Metro Manila, Philippines)
Retail Pro POS System
Reporting directly to the General Manager
IT Retail
o Efficiently handled daily computer operation scheduling, back-up, storage and retrieval function.
o Provide network administration to include LAN troubleshooting and resolution. o Manage the configuration and performance management of all PC systems and telecommunications.
o Maintain passwords, data integrity and file system security for the desktop environment.
o Recommend hardware and software solutions and upgrades using established procurement processes.
o Establish, review, approve and process quotes, requisitions and purchase order for capital equipment.
o Procured, received, documented and tracked inventory of all computer equipment software licenses.
o Perform diagnostic testing on PC equipment and ensure printers are up and running at all times.
o Identified and removed computer viruses and provided major repairs in accordance with outside vendors.
o Perform wiring and daily maintenance of internal computer systems. o Provides second level support to Technical Support. o Produced backup software for distribution and maintenance of all computers and peripherals.
o Ensured that the DVR and or the CCTV Server are in operational condition. Sales and Marketing Officer
Chaya Marketing Incorporated
#9 Horseshoe St., Rancho Estate II, Antipolo City, Philippines Develop and implement sales and marketing plans to boost product sales. o Build and maintain strong customer and retailer relationships. o Manage social media and advertising campaigns to promote new shoe collections.
o Conduct market research to identify trends and potential sales opportunities. o Coordinate with the sales team to meet monthly and quarterly targets. o Prepare sales reports and provide feedback on customer preferences and competitor activities.
Claims Department Office Clerk
Banco de Oro Universal Bank (Project Contract by Temps and Staffers Inc.) 105 West Avenue, Quezon City, Philippines
Receive record and process insurance claims and related documents. o Communicate with clients, insurers, and internal departments regarding claim status.
o Maintain accurate and organized claim files and databases. o Assist in preparing claim reports and correspondence. o Support claims officers in follow-ups and documentation requirement Credit and Collection Services Clerk
Prudentialife Plans
Prudentialife Building 118 Gamboa St., Legaspi Village Makati Philippines Receive and record return-to-sender mails and update client information in the system.
o Verify and correct client addresses, contact numbers, and account details. o Assist in monitoring collections and coordinating follow-ups with clients. o Maintain accurate records of all encoded and updated client data. o Provide administrative support to the Credit and Collection Department EDUCATIONAL QUALIFICATIONS, WORKSHOPS & TRAINING
* Bachelor of Science in Information Technology
AMA Computer University 2004 (Philippines)
* CISCO Networking Academy 1 & 2 (2003)
* PC Hardware and Software Troubleshooting and Data Recovery Computer Networking Career and Training Center, Inc. (2006)
* NZQA Level 2 Health Studies at
Life Care Consultants Limited 2022 (New Zealand)
6401 First Responder First Aid
6402 Provide Basic Life Support
* NZQA Level 3 Electricity Supply
Vertical Horizonz 2022 (New Zealand)
10509 Climb and Work on Electricity Network Structures 17025 Carry out a Rescue from a Electrical Structure 18038 Knowledge of Health and Safety in the Electricity Supply 10507 Use of Personal Protection Equipment within Electricity Supply Equipment 10508 Identify Electricity Systems in Preparation for Work 12300 Demonstrate Knowledge of Electricity Industry Safety Statutes and code.
* Confined Space Hazards and Gas Testing Training
Vertical Horizonz 2022 (New Zealand)
17599 Plan a Confine Space Entry
18426 Demonstrate Knowledge of Hazards Associated with Confined Spaces 25510 Operate an Atmospheric Testing Device to Determine a Suitable Atmosphere Exists to Work Safely.
* New Zealand Transport Agency
Traffic Management Academy 2019 (New Zealand)
STMS Level 1 Traffic Control
* Ventia Training and Certifications
Ventia Chorus 2022 (New Zealand)
Risk Management Training
Protect The Network
EDP/IPP Permit
* US Green Card Visa Holder
* Fully Vaccinated for COVID-19
1st Shot: 3rd of May 2021
2nd Shot: 28th of May 2021
Booster Shot: 29th of November 2021
4th Shot: 9th of June 2025
HOBBIES & INTERESTS
* Cars, & Sports like Basketball, Pool (Billiards)
* Surfing the world wide web
* Reading inspirational books and Bible
WORK & PERSONAL REFERENCES
Rowan Hill
Job Title: Owner
Company: Hill Tech
Mobile: 027-*******
Email: **********@*****.***
Kavana Sheehan
Job Title: Field Manager
Company: Ventia New Zealand
Mobile: 027-*******
Email: ******.*******@******.***
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