Customer Service Specialist Remote Support Expert
Resume:
ALEXIS A. DAVIS
************@*****.*** (***) ***- 6343
Summary
Highly skilled professional Customer Service Specialist with 5 years of experience in providing outstanding customer support in remote environments. Adept at managing client inquiries, resolving complex issues, and collaborating with cross-functional teams to ensure prompt and effective solutions. Proven ability to streamline processes, implement efficient communication strategies, and maintain high levels of customer satisfaction while abiding by employer’s policies and regulations. Some strengths that are possessed with resolving challenging inquiries include, strong multitasking, technology proficiency, analytical decision making coherent with problem-solving skills. Strives for a focus on enhancing customer relationships and delivering exceptional service on a daily basis.
Experience
CVS Health
Account Receivables Specialist(Remote)
03/2025 – 07/2025
CVS Health
Consumer Support Representative Omnicare (Remote)
07/2025- present
Resolved customer queries, working across departments to devise solutions (or responses) in an apt way.
Introduced a self-service, which enabled tandem assistance for my team only, and increased productivity by nearly 25%.
Strategized and communicated new processing solutions to address challenging client problems, increasing client engagement rates.
Followed up with clients, as necessary, to ensure their needs were met.
Developed Standard Operating Procedures (SOPs) to help provide quick responses to FAQs or issues
Ensured all customer complaints were addressed in a timely and effective manner, often coordinating with various departments to resolve more complex issues.
Handle confidential information with sensitivity and discretion in accordance with HIPAA and Data Privacy laws and company data security requirements
Highmark Blue Cross Blue Shield of Western New York
Member Service Representative (Remote)
02/2023- 10/2023
Delivered outstanding customer service by promptly addressing inquiries regarding accounts and billing via phone, and email.
Coordinated with multiple departments to ensure that customer issues were resolved effectively and within set deadlines.
Created and maintained a customer knowledge base, providing clear instructions and guidance for common customer issues.
Ensured all customer complaints were addressed in a timely and effective manner, often coordinating with various departments to resolve more complex issues.
Assisted fellow employers and struggling agents via Microsoft Teams portal in real time.
Developed Standard Operating Procedures (SOPs) to help provide quick responses to FAQs or issues
Handle confidential information with sensitivity and discretion in accordance with HIPAA and Data Privacy laws and company data security requirements
American Coradius International LLC.
Account Resolution Specialist (Remote)
11/2017- 02/2021
Provided comprehensive customer support by managing a high volume of inbound customer inquiries via telephone.
Ensured all customer complaints were addressed in a timely and effective manner, often coordinating with various departments to resolve more complex issues.
Maintained the least amount of required escalations for the customer service department.
Performed needs analysis and presented options based on findings to help customers make decisions.
Verify customers over the phone to ensure we are speaking with the correct party, and for security purposes
Process debit card and ACH payments via phone.
Comply with all policies, procedures and relevant federal/state laws and regulations including Fair Debt Collections Practices Act.
Skills
Report Generation
Customer Retention
Customer Order Management
Account Management
Complaint Resolution
Customer Relations
Customer Service
CRM Software
Microsoft Office
Time Management
Team Collaboration
SOP Creation
Multichannel Communication
Problem Solving
Education and Training
Sweet Home Senior High School
NYS Regents Diploma
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