Delivery Driver Enthusiast Seeking Opportunity
Resume:
MANUEL REYES
Whittier, CA *****
**********@*****.***
Willing to relocate to: Los Angeles, CA
Work Experience
Assistant General Manager
TIller House by Marriott, Laguna HIlls
December 2024 to August 2025
· Direct all aspects of the operation, including guest and employee satisfaction, human resources, financial performance for rooms and food and beverage.
· Assisting the General Manager in leading the team in the development and implementation of property- wide strategies.
· Verifying the execution of the Marriott Brand standard across all departments.
· Reviewing financial statements and data to measure productivity and goal achievement. Assistant Director of Front Office
Hotel Per La-Los Angeles, CA
July 2024 to December 2024
· Directed front office operations, overseeing staffing, training, and performance management to ensure service excellence and operational efficiency.
· Developed and maintained department schedules, forecasting models, and budgets to optimize labor costs and maximize revenue.
· Conducted 30/60/90-day and annual performance evaluations, providing coaching and development plans to enhance team performance.
· Monitored daily billing and financial transactions, ensuring accuracy, compliance, and proper accounting practices.
Director of Front Office
Hyatt Place and / AC by Marriott El Segundo
July 2023 to July 2024
· Direct Front Office Operations for 2 hotels and 24 agents/supervisors, guest service and registration, room inventory, guest service standards and initiatives, control profitability, marketing initiatives, systems use, policy and procedure and implementation.
· Monitor and develop team member performance, professional development, counseling, and evaluations.
· Assess service satisfaction trends, evaluate, address issues, and generate solutions.
· Run and complete reports to analyze data for crucial decisions that impact guest satisfaction.
· Elevated Trip Advisor ranks from 9 to number 4 withing 3 months. Front Office Manager
Pacific Edge Hotel-Laguna Beach, CA
March 2022 to July 2023
· Created, implemented, and executed department training/development.
· Managed department scheduling, payroll, and weekly counseling.
· Effectively implemented new applications to increase operational efficiency.
· Active business partner supporting the company’s goals, objectives, vision, mission and values.
· Reviewed financial reports to adjust he operation as needed to achieve budgets and forecasts.
· Cultured Medallia positive feedback 6% higher from the previous year. Assistant General Manager
Air Venice-Venice, CA
July 2021 to March 2022
• Accountable for managing a 60 room select service boutique hotel with a staff of 11.
• Support the general manager in managing booking channels to ensure 100% occupancy with an ADR of $160.
• Successfully increased and recruited 20% new staff within the first month.
• Managed all aspects of the front office, maintenance, and housekeeping department.
• Successful at fostering employee commitment to providing excellent service. Assistant Front Office Manager
Sunset marquis hotel and villas-West Hollywood, CA October 2019 to July 2021
· Effectively managed a total of 12 guest service staff for 100 rooms and 52 luxury villas. Including front office, valet, and security.
· Maintained occupancy of 90% with ADR of $475 for suites and ADR of $1000 for villas.
· Oversaw preparation of personalized guest amenities for VIP high-profile guests.
· Responsible for final room inspections prior to guest registration. Assistant Front Office Manager
malibu beach inn-Malibu, CA
May 2018 to October 2019
· Recruited to manage a staff of 10 for a 47-room luxury hotel with an ADR of
$900.
· Placed number 9 of 400 luxury hotels, with Leading Hotels of the World ltd. in 2018.
· Acting FOM during a transition period during search for replacement FOM. Assistant Front Office Manager
the westin Lax-Los Angeles, CA
February 2017 to May 2018
· One of six front desk managers for a 750-room airport hotel. Lead a team of 12 guest service staff members during each shift.
· Part of a transitional team from a Starwood brand standard into Marriott brand standards.
· Successfully assisted in raising the guest satisfaction scores 20% within the first transitional year. Assistant Front Office Manager
LongBeach Marriott-Long Beach, CA
June 2014 to February 2017
· One of 6 assistant front office managers directly supervising 10 guest service staff members for 310 rooms and 3 airline accounts.
· Collectively worked to raise the guest satisfaction scores 5%.
· Successfully transitioned from the overnight MOD to the daytime MOD team.
· Expertise with PMS, MARSHA, Micros.
Education
Real estate
Cerritos College
January 2009 to December 2009
High school diploma or GED
Skills
• Hiring
• Overseeing training
• Little Hotelier
• Multilingual (10+ years)
• Organizational budget management
• Computer literacy (10+ years)
• Phone etiquette (10+ years)
• Communication skills (10+ years)
• Hotel operations budget management - Largest hotel operations budget managed ($1-$100K)
• Staff development
• OPERA
• Valet parking
• Tax experience
• Administrative Experience (10+ years)
• Mentoring
• Guest relations (10+ years)
• Financial report interpretation
• Micros POS (1 year)
• Hotel cost control
• Management (10+ years)
• Operations management
• Role-playing (training delivery method)
• Team development
• Synergy
• HMS
• Hotel key card issuance
• Sales experience within hospitality industry
• Recruitment agencies
• Microsoft Outlook
• Hotel experience
• Microsoft Excel
• Bar
• Word processing
• Employment & labor law
• Cafeteria experience
• Organizational skills
• Accounting (9 years)
• Food service inventory management
• Guest services (10+ years)
• Journal entries
• Workshop facilitation
• Training & development
• Employee relations management
• interpersonal
• Networking event recruitment
• Quick service & fast food restaurant
• Budgeting
• E-learning (training delivery method)
• Computer skills
• Housekeeping management (1 year)
• Upselling (1 year)
• Presentation Skills (9 years)
• Financial reporting
• Managing budgets in a finance role
• Hospitality (10+ years)
• Cost control
• Job shadowing (employee development activity)
• Writing skills (10+ years)
• Filing
• Communication
• Delegation
• Customer relationship building
• Accounts receivable
• Mac OS
• Job board recruitment
• Front desk (10+ years)
• Financial performance measurement
• Hotel and accommodations guest check-out
• Procurement management
• Productivity software
• Referrals (candidate sourcing)
• Hotel management
• Food service management - Food service management experience (1-2 years)
• Cash handling (10+ years)
• Restaurant experience
• Supervising experience
• Implementation of OSHA safety standards
• Computer operation
• Seminar
• Leadership (10+ years)
• Written Spanish/English and conversational French.
• Colleague
• Technical Proficiency
• Zingle
• Accounting and finance experience
• Bilingual (10+ years)
• Strategic planning
• Time management
• POS
• Fosse
• Internal hiring
• Forecasting
• Team management
• Managing hospitality teams - Largest hospitality team managed (11-30 team members)
• Print advertising
• Profit and loss analysis
• Cash reconciliation
• Hotel restaurant experience
• Performance management
• Conducting staff training sessions as a first-line manager - Staff training sessions conducted as a first-line manager (11-20 sessions)
• Customer satisfaction surveys
• Interviewing (5 years)
• Complaint handling
• Financial management
• Microsoft Word
• Customer service
• Self-directed learning
• Human resources
• adaptability
• GM vehicles (2 years)
• Negotiation
• Employee evaluation
• Retail sales
• Team leadership
• Organizational management
• Budget forecasting
• Food safety management
• Shift 4
• technical
• Property management tools
• Toast.
• Scheduling and managing union employees
• Lightspeed
• Casual dining experience
• Financial analysis
• financial acumen.
• Sales
• Marsha
• Managing food service teams - Largest food service team managed (More than 20 team members)
• Coachability
• Hotel strategy implementation
• Restaurant management
• Analysis skills
• problem solving.
• Night audit (10+ years)
• attention to detail
• Financial control management
• multitasking
• POS systems
• Public relations
• Financial forecasting
• Cross-selling
• Conflict resolution
• Financial report writing
• Financial operations
• Social media (candidate sourcing)
• Hospitality industry experience - Hospitality industry experience (6-10 years)
• Climbing
• Employee relations
• English (10+ years)
• Microsoft Powerpoint
• Google Docs
• On-the-job training (training delivery method)
• Databases
• Office Administration
• Windows (10+ years)
• Team motivation (leadership skill)
• Office Management
• Staff scheduling
• Office experience
• Hotel and accommodations guest inquiries
• Accounts payable
• Coaching
• Succession planning
• Relationship management
• Payroll (5 years)
• Hotel and accommodations guest check-in
Languages
• French - Beginner
• Bilingual
• Spanish - Fluent
• Multilingual
Links
https://www.linkedin.com/in/manuel-reyes-46168657
Certifications and Licenses
RBS
Food and beverage manager
Driver's License
CPR Certification
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