Healthcare Administrative Specialist - Customer-Focused Front Desk

MEKEILA MORRIS

***** ****** ****** ******, ** ***85 225-***-**** ******.*******@*****.***

PROFESSIONAL PROFILE

Customer service oriented professional backed by management, leadership, call center, and retail experience. Able to coordinate the medical office administrative duties to ensure effective patient services and ideal patient volume and flow.

High Academic Honors Recognition / Dean's List / Honor Roll.

Certifications – CPR.

Communication skills necessary to deal effectively with patients and healthcare providers.

Effective problem-solver and decision-maker, able to assess situations and identify solutions.

Strong time management skills with ability to establish priorities to meet timelines.

Phone System – Gila.

Communication Platforms – Zoom, Google Meet.

Microsoft Office Applications – Word, Excel, PowerPoint Type 45 WPM.

KEY QUALIFICATIONS

Human Resource Management Organizational Improvements Interpersonal Professional Communications

Business Operations Practice Structure, Leadership & Management Medical Administrative Procedures

Healthcare Ethics HIPAA Compliance Accounting Payroll Appointment Scheduling Medical Terminology

Insurance Verification CMS 1500 Processing Co-Payments UB-04 Medical Records Management

Insurance Billing Procedures Insurance Claim Cycle Health Records Management

Electronic Health Records (EHR) Electronic Medical Records (EMR)

EDUCATION

Ultimate Medical Academy Associate of Science Degree – Healthcare Management, 2025

WORK EXPERIENCE

Baton Rouge Telco FCU – Walker, LA 12/2024 – Present

Contact Center Representative / Customer Service – Call Center

Interact with customers via inbound and outbound calls to answer inquiries and respond to questions.

Handle client financial accounts, transactions, loan inquiries, and applications.

Provide information about client account including deposit processing, withdrawals, and credit card payments.

Take action and follow up to ensure timely and efficient problem resolution.

Enter data and document customer interactions with high attention to detail.

Provide quality customer service, follow procedures, and handle confidential information.

Hamilton Communication – Baton Rouge, LA 02/2020 – 12/2024

Caption Lead

Accurately transcribed spoken dialogue from various media sources, such as videos, broadcasts, and live events, into text format for captions.

Reviewed and edited captions to ensure high-quality output that meets industry standards.

Operated captioning software and equipment, including real-time captioning systems, to deliver timely and accurate captions during live events or broadcasts.

Worked closely with production teams, editors, and clients to understand project requirements and ensure captions were aligned with the intended message.

Handled sensitive information with discretion and maintained confidentiality regarding the content.

Managed time effectively to meet tight deadlines while maintaining accuracy and quality in captioning work.

Cox – Baton Rouge, LA 12/2018 – 01/2020

Sales Manager / Customer Service

Developed and implemented effective sales strategies to meet and exceed sales targets and revenue goals.

Hire, train, and manage the sales team, providing coaching and mentorship to enhance performance and achieve individual and team objectives.

Analyzed sales metrics and performance data to identify trends, opportunities, and areas for improvement.

Built and maintained strong relationships with clients and partners, ensuring high levels of customer satisfaction.

Conducted market research to identify new opportunities, understand customer needs, and stay informed about industry trends and competitors.

Worked closely with other departments, such as marketing and customer service, to ensure a cohesive approach to sales and customer experience.

Prepared regular reports on sales performance, forecasts, and market conditions for upper management, providing insights and recommendations for growth.

Dollar General – St. Amant, LA 08/2016 – 09/2018

Assistant Store Manager / Customer Service – Retail

Supervised 3 team members, opened and closed the store, hired and trained employees, and delegated tasks.

Answered inbound calls, completed end-of-day paperwork, created schedules, prepared bank deposits, took inventory, and ensured adherence to policies and procedures.

Operated cash register, accepted payments, prepared and managed budget, analyzed sales reports, and maintained accurate financial records to monitor the store's performance.

Planned and executed merchandising strategies, promotional displays, and seasonal setups.

Built relationships and stayed attentive to employees by motivating them to succeed and improve.

Addressed issues in a professional manner and resolved staff and customer service problems.

Murphy USA – Denham Springs, LA 06/2013 – 04/2016

Customer Service Representative – Retail

Served as direct point of contact and delivered excellent customer service with a positive attitude.

Operated cash register, scanned merchandise, accepted payments, ensured accuracy of cash drawer, stocked shelves, and kept work area clean and organized.

Informed customers about promotions, loyalty programs, and new products to enhance sales.

Worked as part of a team and interacted with diverse customers and staff members.

Rouses – Denham Springs, LA 12/2010 – 01/2013

Deli Manager / Customer Service – Retail

Oversaw up to 8 employees, including hiring, training, scheduling, and evaluating performance to ensure high standards of service.

Opened and closed the store, managed inventory, ordered supplies, answered inbound phone calls, completed end-of-day paperwork, and reinforced policies and procedures.

Maintained compliance with health and safety regulations, including proper food handling, sanitation practices, and cleanliness in the deli area.

Provided excellent customer service by addressing customer inquiries, resolving complaints, and ensuring a positive shopping experience.

Ensured that deli products are displayed attractively and organized.

Developed and implemented sales strategies and promotions to increase deli sales and attract customers.

Monitored expenses and sales, prepared budgets, and analyzed financial performance to meet profitability goals.

Worked with other store departments to coordinate product offerings, promotions, and customer service.

Volunteer with House of Praise COGIC HOP Food Bank since 07/2023

Offer a safe, welcoming, and supportive refuge for individuals experiencing homelessness

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