Production & AV Project Leader with 20+ Years Experience

Location:

Los Angeles, CA

Posted:

November 20, 2025

Contact this candidate

Resume:

Keith T. Jordan

**** ********** ****

Los Angeles, CA 90007

323-***-****

*****************@*****.***

Summary

To secure a position that utilizes my experience in Production Project Management, AV Consultant, or Project Lead Supervisor. Over 20 years of industry experience with a reputation for reliable customer service and professional management of clients nationwide. Focusing on excellent customer service and well versed in all forms of Site Supervision and Event Production. Seeking to secure my position and find a position that includes opportunities for growth and continued education.

Employment Experience

ASU - California Center - Global Insight Staffing

https://california.asu.edu/

Los Angeles, CA

Executive Technology Support

Jan 2024 - July 2024 (Full Time - 6 Month Contract )

● Provide technical assistance with computer hardware/ software and AV Systems

● Resolve technological issues for staff/ students/ VIP clients via phone, in person, or remotely

● Log bugs and service requests via Ticketing software

● Perform hardware and software installations, configurations, maintenance and updates

● Create and maintain knowledge articles for best practices

● Provide introductory on-line & classroom training for new employees

● Developing new technologies on campus to keep university on forefront of higher education

● Manage student worker crews onsite providing training and mentorship

● Asset Management of valuable gear documentation and supervision

● Plan work to be accomplished by subordinates, sets and adjusts short-term priorities and prepares schedules for completion of work.

● Assign work to subordinates based on priorities, selective consideration of the difficulty and requirements of assignments, and the capabilities of employees.

● Evaluate work performance of subordinates and make recommendations for outstanding performance recognition and/or disciplinary action.

● Give advice, counsel or instruction to employees on work and administrative matters.

● Interview candidates for positions within the organization/unit and recommend appointment, promotion or reassignment to such positions.

● Hear and resolve complaints from employees, delegate solutions for group grievances and/or more serious unresolved complaints as appropriate.

● Effective minor disciplinary measures, such as warnings and reprimands, recommend other actions in more serious cases. ● Identify developmental and training needs of employees, providing or arranging for needed development and training. ● Initiate ways to improve production, work processes and/or to increase the quality of the work directed. ● Management/leadership experience such as applying management techniques, methods, theories, principles, or labor relations concepts for the accomplishment of all program objectives with combined technical and administrative oversight. ● Managing resources, providing support to managers, mentoring team members, providing day to day guidance training and/or oversight of peers or others.

● Experience applying regulations, other official guidance and principles, including the latest procedures and techniques sufficient to oversee the planning, development and implementation of the technical aspects of programs specific to the position being filled. ● Experience applying communicative techniques to effectively and diplomatically interact with internal and external customers. USC

http://usc.edu

Los Angeles, CA

AV Analyst/ IT Supervisor / Asset Manager

March 2017 - June 2023 (Full Time)

● Minimized teaching and learning disruptions by managing classrooms across in 1 to 3 zones (SAL/LVL/WPH), assisted configuration of KOH/WPH CCs (VR Lab development/ setup), and assisting learning spaces upgrade development to newer technologies (Installing USB C cables / Projector upgrades protocol). Training staff (STA/STL/New Hire) in responding promptly to requests, either in person or by phone when issues arise needing assistance with technical support.

● Deployed and maintained administration on specific configuration for requested application sets (images) on desktop computers and loaner laptops in ITS-managed computer classrooms, CC labs, and Staff Events across campus supported by LE. Making sure hardware and software was stable for deployment to customers and seeing if specifications were compatible for upgrades.

● Maintained and troubleshooted computer and AV equipment, device compatibility, sound systems configuration (amplifiers), assisted listening systems, wireless microphone systems (Lavalier /handheld), various projectors (short throw / laser/ ), controller compatibility, etc. Maintained an inventory of all equipment with Excel and tagging of assets in spreadsheets at PSB / DMV storage. Distribution of supplies to maintenance and support hardware/software from ordering/storage of cables, batteries, and other various components. Development of

“T.E.A.C.H” Smart classroom for ITS Shark Tank competition (1st place) with Lead/ Tech Team implemented technology in WPH B27.

● Communicates positively, effectively, and efficiently with customers /coworkers/ and trainees. Focus on healthy communication skills in the workplace. Experience in the workplace with listening attentively, empathizing with all customers/staff, and focus on asking appropriate questions to identify customer needs and resolve issues promptly and efficiently. Specializing in roundtable accessibility sharing of timely relevant information freely and openly with coworkers/customers when appropriate. Designs, writes, and edits technical user documentation from signage updates in room to UAT testing documentation. Ensures documentation is understandable, factual, clearly described, and concise relay of information for target demographics.

● Focus on documentation to minimize repeat problems by contributing to the ITS knowledge article library and ServiceNow cases. To keep the team informed of progress of specific project needs and objectives. To not only identify failing equipment with preventive procedures, but to follow up on the implementation of new technology on campus. Focus on follow up with customer response, feedback, and clarification of ticketing standards ensuring all incidents/ requests are documented based on ITS best practices.

● Building and maintaining personalized strong relationships with customers, coworkers, and various groups across campus by consistently delivering timely/ reliable/ consistent/ and flexible front-line troubleshooting / support by phone/ email/ and in person. Understanding and implementing a consistent best-in-class customer experience that emulates Trojan family core values.

● Supervision of full time/ part-time student staff and training of new hires to ensure timely / effective service delivery in all customer locations. Making sure all members of the team are given the tools and training to understand best practices/ protocols for ITS LE. Ensuring that the principle ethics of self-respect, time management, and proper office behavior are given skillsets promoted as essential tools.

● Helped with the optimization and deployment of VR Lab with the team and various new hardware/software compatibility issues on campus (USB C functionality). Designing new test laptops / adapters with emphasis on compatibility that STA/STL could streamline with all components needed for testing rooms. Facilitating continuous improvement by supporting the deployment of new technologies across campus and abroad with students/vendors. Identifying opportunities to improve service delivery processes and procedures by finding equipment and software that will utilize all technology to provide the best end user experience. My focus at LE is to provide accurate, clear, and impactful escalation guidance to technical and non-technical users.

● Experienced in all LE Zones (Buildings Names/Auditoria) and understand the scope of internal problem-solving / decision-making techniques to effectively identify / proper escalation process routing (Tech Team/FMS/DPS/Management) . Focus on promptly closing out my Service Now Cases by resolving the customer’s issues. performing root cause analysis.

● Have developed an ITS Podcast focused on an inclusive environment that values differences by building and maintaining collaborative relationships with team members, peers, and ITS leaders. Promote the Trojan ethic of arete, the basis of living life to your fullest by living to high ethics of moral standards. We cultivate a workplace that embodies ITS values and behaviors including accountability, ethics, and best-in-class customer service. Contributes to a culture of trust and transparency by sharing information broadly, openly, and deliberately. Teaching the core values of integrity and self respect for long term relationships to cultivate. https://www.youtube.com/watch?v=bEcDCbHl4P0&feature=youtu.be

●

Supports the vision for transformation and moving forward with Learning Environments. I have worked closely with team members / management to implement the support of effective technology and advance our internal procedural solutions. Worked to educate myself with Avixa training and stay current with industry standards for technology and best practices.

● Supervision of keeping system online on network and providing onsite or remote administration

● Supervision and comprehension of installation or troubleshooting of Video wall administration and main components ( LED Panels, Rigging or Mounts, Ethernet Cables, Processor, Processor Control Software ) ABM Streams - ALP Distribution (GBE)

http://gbeonlyent.com/

https://www.abmstreams.com/

Los Angeles, CA

Office Manager / VP

June 2016- Present ( Part Time)

● Delegate duties for various employees in office and on location

● Organize event logistics and identify AV requirements based on size and scope of the event

● Meet with prospective clients to help determine support needs

● Provide 1st and 2ndlevel support for in office technology issues

● Compile analytical reporting of accounts and clients distribution statistics

● Provide customer support and consultation services for various projects

● Brand development, various management of community assets online and onsite

● CEO’s chief personal advisor for vetting of projects in relation to current trends, including technology and music industry standards

● Meet with industry execs to determine technology requirements for various venues Charmaine Blake Public Relations

http://www.charmaineprfirm.com/

Beverly Hills, CA

Director of Productions / Artist Relations

June 2016 - June 2019

● Oversee production meetings, Equipment set up and organize event logistics

● Organize tour rider for performance, security, accommodations, and per diem for entourage

● Red Carpet Event Liaison and backstage site management

● Press Releases and online advertising

● Social Media Management and brand awareness consultation

● Train staff on customer service techniques and different tiers of help for users

● Coordinate technology set up for meetings, concerts and promotional events

● Deal with various Agencies/ Labels such as WME, CAA, or UMG GFTD Agency

http://www.gftdagency.com

Beverly Hills, CA

Event/ Artist Relations/ Community Manager

February 2014 - June 1016 (full time)

June 2016- Present ( Part Time )

● Social media management liaison and production executive of various clientele projects.

● Development of branding campaigns for viral based content with corporate sponsorship.

● Experienced counsel on execution of industry standards, for optimal ROI of investment.

● Technical and conceptual support, for upcoming trends with personalized packages to utilize appropriate goals for each unique project.

● Development of event production logistics, client terms negotiation, Marketing/PR campaign, sponsorship, & budget approval. Musicians Institute

http://www.mi.edu

Hollywood,CA

Event / Artist Relations Manager (Audition Supervisor / A&R ) September 2013 – Jan 2014

● Developed & managed project budgets

● Personal knowledge & implementation of industry standard for promotions

● Extensive exposure with full range of artist issues managed, internal and public

● Coordinated on-site activation of company’s sponsors for live events

● Maintained documented, accurate, organized and up-to-date file management system in order to serve client and employer in the most expedient, organized and knowledgeable manner

● Developed strong client relationships through frequent communication along with professional, courteous and ethical interpersonal interaction

● Managed day-to-day details of sponsorship activation- pre & post-event

● Liaised between client, sales department, strategic marketing department, creative department, production department and billing/finance

● Prepared weekly production reports and monthly department recaps

● Managed project coordinator and assistant

● Brand Development

● Career Counseling

● Social Media Management

● Headed up meetings for company with Executives from Universal Music Group, Sony Music, & Yamaha J Gold Productions

Hollywood, CA

VIP Relations Manager/Social Media Manager

Aug 2002 – Present

● Worked on all aspects of Online Social Media Promotion (Facebook, Myspace, blog administration) Managed social media campaigns and day-to-day activities. Duties include online advocacy, writing updates, community-outreach efforts, promotions, etc. ● Concert Production Technical Services

● On-site promotional team supervisor (2-7-person team)

● Maintained daily presence in social networking sites including Facebook, Twitter, and other similar community sites, posting on relevant blogs, and seeding content into social applications as needed GuyTek, Inc.

Redondo Beach, CA

Music Content Manager (Hardware/Software Specialist) Jun 2007 to April 2010

● Managed the Digital Signage Content Distribution process

● Handled LAN/WAN, Tech Support and CISCO VPN Administration of over 50 nationwide stores

● Research and Development of Entertainment Industry Applications and Services. I have an in-depth knowledge and understanding of social media platforms and their respective participants (Facebook, Digg, YouTube, Twitter, Flickr etc.) and how they can be deployed in different scenarios

● Coordinated Onsite and Remote Installation of A/V Equipment and PC applications

● Trained new hires on PC Support, A/V Technical Support, and digital imaging processing

● Eventum Ticketing Software, UltraVNC Viewer, Organize project Data information ICRCO

https://www.icrco.com

Torrance, CA

IT Technician for Government/ Federal Project

Sept 2003- Jan 2007

● Assist in R&D of design manufacturer of X-ray imaging solutions for Government Military, Medical and Non-Destructive Testing applications. Technical assistance for a full range of digital imaging solutions including cassette workflow, direct capture, and 3DCT that integrates seamlessly into its proprietary acquisition, practice management, and image archiving softwares.

● Technical IT assistance of state-of-the-art imaging systems designed to enhance patient care and improve diagnostic accuracy. From compact and mobile solutions to advanced 3D imaging systems, we strive to deliver cutting-edge technology that meets the evolving needs of medical professionals worldwide.

● Focus on improving patient care by providing medical professionals with reliable, high-quality, and user-friendly imaging systems. With a focus on efficiency, accuracy, and patient comfort, aiming to empower healthcare providers to make confident diagnoses and deliver personalized treatment plans. Supporting our system in digital radiography, computed radiography, and CBCT, striving to enhance the efficiency and effectiveness of medical imaging, ultimately contributing to better patient outcomes and improved healthcare delivery.

● Configuration of control units for hardware and software ( PC / Windows based)

● Understanding of special projects with security clearance needed Santa Monica Main Street Business Administration

https://www.mainstreetsm.com/

Santa Monica, CA

Site Supervisor

June 2008- Present ( Part Time)

● Management of all aspects of events from enquiry to conclusion of events

● Ensuring compliance with sanitation, hygiene, health and safety legislation, organizational and quality requirements and working policies and procedures.

● Designing, planning, costing and pricing of events

● Coordinate food and drinks/beverages preparation and Fixture, Fittings and Equipment list

● Quality management of food and drinks/beverages and Fixture, Fittings and Equipment

● Investigate and resolve customer complaints

● Effective liaison, support and assistance with the remainder of organization

● Allocate workloads to team members

● Supervise the overall performance of the team

● Recruitment, training, set action and targets, appraise and manage performance, development, coaching and general support of all team members to ensure targets are met

● Maintaining accurate records and accounts as required and reporting as agreed

● Set an example for team members of commitment, work ethic and habits and personal character

● Responsibly use resources and control expenses to operate within budgetary controls

● Adhere to all organization policies and procedures Certifications & Skills

● Ouellette & Associates “Achieving IT Excellence “Certification 2018

● Avixa Quick Start/ Networking Essentials Completion 2019

● ITS LE VR Lab Development & Technology

● ITS LE Podcast Development & Production

● Developed USC Smart Classroom “T.E.A.C.H” 2018 LE Shark Tank 1st Place

● Video (4k) Production / Editing / Equipment

● Time management/organizational skills

● Dante Audinate Level 1/2/3 Certification

● Resolves problems quickly & efficiently

● Ability to handle multiple projects/clients at a time

● Knowledge of Microsoft Word, Excel, Power Point

● Live Event Production

● Microsoft Certified System Engineer since 2000

● Microsoft Certified Professional Win NT 4.0 Server

● Microsoft Certified Professional WIN NT 4.0 Workstation

● A+ computer hardware repair

● All Windows/ Mac OS Administration

● IT, customer service, & higher education

● Supporting audiovisual (AV) technologies

● Providing technical customer support in an operational environment.

● Ability to assess the criticality of problems and prioritize actions based on importance and urgency.

● Ability to develop positive working relationships and a strong rapport with team members.

● Strong collaboration, communication, and technical documentation skills.

● Presenting ideas and solutions in non-technical, business-friendly terms.

● Extensive experience with customer issue ticketing systems.

● Technical Degree in computer networking

● Supervising student(s) employees and staff / co-workers

● ServiceNow Case Administration

● Install and setup control unit and large-scale video wall systems custom to job specification

● Set up and establish connections between components for integration

● Installation of administrative software for the integrated solutions

● Configure software settings, database configuration, define rights and permissions for groups, define sources (video, web, application, etc.)

● Perform R&D for customer site, setting up system components based on configuration testing results and resolving from data ● Troubleshooting the integrated solutions such as hardware and configuration issues, and identifying software/OS issues and reporting bugs to QA

● Experienced Audio-Visual Technician skill set

Education

● USC Management Essentials

● Harvard EDX Global Health Office Management

● CEI Computer Networking Diploma

Community Work

● City of Compton Outreach Festival 2022

● City of Santa Monica Main St Festival 2010- Present

● Barbara Morrison Inglewood Community Center Arts Festival 2021 ● Power Of One Food Bank Charity 2018- Present

● The Coaction Group Teachers Supplies Drive 2023

● The Coaction Group South LA IT Fundraiser 2022

References