Customer Service Specialist with 6+ Years Experience

Dominique DeQueemani

Fort Worth, TX ***** +1-817-***-**** *****************@*****.***

Professional Summary

Customer Service Representative with over 6 years of experience adept at Fort Worth, US, 76116 transforming client interactions through innovative scheduling and empathetic support. Skilled in streamlining processes to reduce wait times and enhance service e ciency, while maintaining compliance and safeguarding client information. Passionate about leveraging inside sales and customer support expertise to revolutionize service delivery and cultivate enduring client relationships. Work Experience

Customer Service Representative

in nite Computer Solution

June 2024 to January 2025

Managed appointments, enhancing client satisfaction through precise scheduling and issue resolution. Fostered a welcoming environment for clients, enhancing overall satisfaction and building trust in service delivery. Streamlined appointment scheduling processes, reducing client wait times and improving overall e ciency in service delivery. Conducted thorough investigations into portal access issues, implementing e ective solutions that increased user satisfaction. Coordinated with healthcare providers to verify appointment details, ensuring seamless communication and accurate scheduling. Maintained strict adherence to HIPAA regulations, safeguarding client information and reinforcing compliance standards. Analyzed client interaction data to identify trends, leading to targeted training that improved team performance and client satisfaction.

CSR - Customer Service Representative

CCS Medical Remote

January 2023 to May 2024

Processed diabetic supply orders, ensuring timely delivery and client satisfaction. Collaborated with healthcare professionals to secure accurate prescriptions for patient needs. Utilized strong communication skills to enhance client relations and streamline service processes. Fostered strong relationships with clients by providing personalized support and addressing inquiries, resulting in enhanced customer satisfaction.

Streamlined the supply ordering process for diabetic products, leading to a signi cant reduction in delivery times and improved client access.

Claims Representative

Sutherland Global Ser

November 2022 to June 2023

Facilitated client claims, ensuring timely reimbursements for home damages. Reviewed and processed invoices and estimates, enhancing claim accuracy and e ciency. Collaborated with teams to resolve complex item investigations, improving client satisfaction. Provided empathetic client support during claims processing, fostering trust and enhancing overall client satisfaction. Processed reimbursement claims e ciently, achieving timely resolutions that improved client retention and trust. Customer Service Representative

Teleperformance Fort Worth, TX

June 2019 to November 2022

Assisted vehicle users with OnStar services, achieving high satisfaction through e cient problem-solving. Resolved inquiries promptly, enhancing customer experience and ensuring service reliability. Collaborated with team to streamline call transfer processes, optimizing response times. Utilized diagnostic tools to provide accurate vehicle information, fostering trust and loyalty. Laundry Aide

Tarrant County Hospital Fort Worth, TX

March 2019 to September 2019

Processed and organized hospital linens, ensuring timely availability for patient care. Improved e ciency in linen management, reducing processing time by a notable margin. Collaborated with team to maintain cleanliness standards, enhancing overall hospital hygiene. Utilized systematic sorting techniques to streamline work ow and minimize delays. Contributed to a cleaner hospital environment, supporting patient safety and comfort. Education

High school or equivalent

Eastern Hills High School

Skills

Distribution center Time management Customer service Basic math Cleaning Experience Data analysis skills Typing Inside sales Call center Filing Experienced Expert Door-to-door Cold calling Hospital experience Experienced Experienced Food Preparation Scripting Math Retail sales Expert Experienced Restaurant experience Serving Shipping & Receiving Microsoft Excel Assembly Computer skills Merchandising Packaging Retail management Load & unload Cash register Order Picker POS Computer literacy Organizational skills Expert Expert Materials handling Pallet Jack Quality control Warehouse Experience Store management Skillful Skillful Freight Experience Help desk Order Picking Microsoft O ce Negotiation Grocery store Caregiving Customer support Driving Cooking Data entry Telemarketing Manufacturing Computer operation Communication skills English Sales Grammar Experience Languages

English - Fluent

Additional Information

Authorized to work in the US for any employer

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