Bilingual Remote Customer Service Professional

Jessica Taylor

Customer Service Professional

Professional Summary

Remote bilingual professional with 4+ years of experience delivering high-volume, people-focused support in healthcare, legal, and technology settings. Skilled in phone and video communication, case coordination, and data accuracy under HIPAA-compliant standards. Dedicated to compassionate, efficient service in fast-paced environments. Work Experience

Sorenson Communications – Remote

Video Relay Service Interpreter 2013 – Present

• Handle high-volume inbound and outbound calls, facilitating clear communication between Deaf and hearing clients nationwide.

• Maintain confidentiality and compliance with HIPAA-related protocols.

• Provide empathetic customer support and ensure accuracy in call documentation. Hanna Interpreting Services – Remote

Freelance Interpreter (ASL, AUSLAN, Chinese) 2021 – Present

• Deliver interpretation and translation services for medical, legal, and social-service settings.

• Coordinate schedules and manage multiple clients across time zones.

• Maintain client satisfaction through professional communication and cultural competence. Global Village Language Services – Remote

Contract Interpreter 2022 – Present

• Facilitate accurate and confidential communication in healthcare and educational contexts.

• Utilize medical and legal terminology with precision.

• Assist in client scheduling and service coordination. Language Line Solutions – Remote

Interpreter 2022 – Present

• Provide over-the-phone interpretation for diverse industries, including healthcare and public services.

• Maintain call quality metrics and service-level agreements. Fletcher Hills Elementary School – El Cajon, CA

Paraprofessional for Deaf Student Nov 2024 – Jul 2025

• Supported Deaf and hard-of-hearing students in classroom activities.

• Collaborated with educators to ensure accessibility and inclusion. Skills

Customer service • Remote communication • Data entry • Scheduling & coordination • HIPAA compliance • Microsoft Office • Healthcare & legal terminology • Multitasking in fast-paced environments

Languages

English (native), American Sign Language (fluent), Korean (advanced), Korean Sign Language

(conversational), Mandarin Chinese (intermediate), Chinese Sign Language (basic)

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