Community Engagement & Case Support Specialist
Resume:
TARRIE T. FLEMING
PHILADELPHIA, PA 19141
**********@*****.***
To obtain enthusiasm, dedication, responsibility, and good work ethic, combined with a desire to utilize professional skills and experience in the following areas:
EMPLOYMENT HIGHLIGHTS
PHILADELPHIA COORPORATION OF AGING
APRIL 2024-SEPTEMBER 2025
Case aides may perform data entry, clerical, and statistical functions, also to fill out paperwork and process forms. My duties were also to provide direct services to client, such as taking fresh food to a new client. As a Case aide I assist social workers with casework activities, such as monitoring court-ordered access visits. I have a load of 24 reassessments monthly, 4 weekly home visits and monthly monitoring telephone contact.
AMERIBEST HOME CARE
APRIL 2022-JULY 2023 (COMMUNITY ENGAGEMENT SPECIALIST/INTAKE & SWITCH COORDINATOR
Call Consumer for New Intake to get Home Health Care. Do an conference call with Maximus to start services, Maximus assigns the Intake Coordinator as the authorize person to check status of the case. Work closely with CAO office regarding the consumers case. Once the case is approve, then call the social coordinator from the insurance company to get consumers hours. As an Community Engagement Specialist: coordinate and supervise and coordinate community activities by
compiling and analyzing data in order to accurately report impact and outcomes of activities.
articulate and coordinate activities and events in our local community. These include health fairs, presentations at senior buildings, activities at churches, food pantries, and practically any place where health care is needed.
Discuss our services, gather contact information, and follow up to invite prospective consumers into our events by building relationships.
Contact community leaders to create events and opportunities for presenting and sponsorships to the community for upcoming events. Heavy prospecting and cold calling to service coordinators at senior buildings, police districts, libraries, churches, park districts, senior groups, social services organizations, food pantries, and other community resource centers serving seniors.
Conduct individual and small group presentations discussing the benefits of Ameribest Home Care..
PATRIOT HOME CARE
12/2019-2021 (MARKETING COORDINATOR/ENROLLMENT COORDINATOR)
Call Consumer for New Intake to get Home Health Care. Do an conference call with Maximus to start services, Maximus assigns the Enrollment Coordinator as the authorize person to check status of the case. Work closely with CAO office regarding the consumers case. Once the case is approve, then call the social coordinator from the insurance company to get consumers hours. As an Marketer: Liaising with creative teams to coordinate and supervise marketing activities.
Compiling and analyzing data in order to accurately report impact and outcomes of marketing activities.
Observing competitors’ marketing campaigns and their impact and keeping up-to-date with marketing trends and requirements to ensure all marketing strategies comply with the latest practices and standards.
Participate and coordinate activities and events in our local community.
Discuss our services, gather contact information, and follow up to invite prospective consumers into our events by building relationships.
Contact community leaders to create events and opportunities for presenting and sponsorships to the community for upcoming events. Heavy prospecting and cold calling. Conduct individual and small group presentations discussing the benefits of Patriot Home Care benefits.
OAK STREET HEALTH
11/16/2018 – 12/18/2019 (OUTREACH ASSOCIATE)
Participate and coordinate activities and events in our local community. These include health fairs, presentations at senior buildings, activities at churches, food pantries, and practically any place where there are a group of older adults.
Discuss our services, gather contact information, and follow up via phone to invite prospective patients into our community centers and encourage eligible prospects to attend a welcome visit with our doctor and care team to experience the Oak Street Health care model. Establish connections and build relationships with community leaders that have access to our eligible patient population of older adults on Medicare.
Contact community leaders to create events and opportunities for our Outreach Associates to present Oak Street Health to the community, and to bring eligible prospective patients into the our centers. Heavy prospecting and cold calling to service coordinators at senior buildings, police districts, libraries, churches, park districts, senior groups, social services organizations, food pantries, and other community resource centers serving seniors.
Conduct individual and small group presentations discussing the benefits of Oak Street Health with the intention of scheduling initial physical exams.
INTERSOLUTIONS (TEMPORARY AGENCY)
06/02/2018 – 8/10/2018 (LEASING CONSULTANT)ADMINISTRATIVE ASSISTANT
●Duties for the leasing, marketing and maintaining positive resident relations of multi-family residential apartments. Greet prospects and qualify by covering all criteria (ask questions; utilize completed guest cards, etc.).
●Immediately record all telephone and in-person visits on appropriate reports.
●Files own guest cards and maintain according to established procedures.
●Inspect models and available “market ready”, communicate related service needs to Property Manager.
●Demonstrate community and apartment/model and apply product knowledge to clients needs by communicating the features and benefits; close the sale.
●Have prospect complete application and secure deposit in accordance with the company procedures and Fair Housing requirements.
●Update availability report, process applications for approvals. (i.e., credit check, rental history, etc.) Submit processed applications to the Community Manager for approval. Follow up with applicant regarding status.
●Ensure apartment is ready for resident to move-in on agreed date.
●Immediately follow-up on prospects that did not close and attempt to close sale again. If unable to help prospect, refer them to sister communities to meet prospect’s needs.
●Secure new resident’s signature(s) on appropriate paperwork prior to move-in. Orient new residents to community.
AIMCO (Uiversity Square Apartment High Rise Building) (ADULT LIVING FOR SENIORS AND PEOPLE WITH DISABILITIES) 3/05/2013-3/28/2015-RESIDENT SERVICE COORDINATOR
●Keep residents engage in daily activities with vendors for presentations and holiday events.
●Create flyers, banners for upcoming events and make sure the resource board is updated for community events and resident’s events.
●Completes daily follow-up with residents on service requests.
●Help keep residents with maintenance and cleaning of his or her apartment due to HUD guidelines
●Advocacy for residents for requests for medical benefits, medical equipment or supplies as needed.
●Created monthly calendar flyers for upcoming events and newsletters, distribute flyers on each floor (19 floors) within HUD guidelines
●Help resident with setting appointment with body grooming needs for example, on call license barber, hairdresser and podiatrist and or license nursing aide to help with bathing. Outreach to different vendors and community centers.
Sidney Hillman Apartment Building (ADULT LIVING FOR SENIORS AND DISABILITIES) 11/2010-11/2011- SOCIAL COORDINATOR/RESIDENT RELATIONS
●Created monthly calendar and newsletters by maintaining a digital Storefront community page and communication applications for existing residents.
●Keep residents engage in activities with vendors for presentations and holiday events.
●Inspect apartments prior to move in and vacancies. Oversees completion of resident move in process and inventory inspections with residents. Monitors resident retention program.
●Maintains Resident Retention Contact Database. Manages lease renewal process.
●Completes daily follow-up with residents on service requests. Review and process work orders/logs.
●Administers collections and eviction process.
PathWaysPA FORMERLY (WOMENS ASSOC.WOMEN’S ALTERNATIVES (Employment Training & Adult Education Program) 2/04-7/09- EDUCATION ADMINISTRATOR/COORDINATOR
●Created spreadsheets to identify appropriate training, educational and personal goals. Case managed adult students and ex-offenders in completing his or her GED and other functional needs.
●Coordinate available training with vendors and Assessment Counselors for low-income individuals, by assisting them in planning paths to self-sufficiency.
●Coordinate weekly recruiting and outreaching to the community with outreach materials and group presentations.
●As an Administrative Assistant my duties was revamping and updating all old forms, create spreadsheets for tracking clients for three programs and organize a new filing system. Assist Program Manager and the Director with duties as instructed, such as extensive mailings using mail merge and monitoring employees and clients time sheets. Assist case managers with participant orientations and monitor participant’s files to ascertain all documentation is filed in order as per Welfare guidelines. Perform daily operations of heavy phone volume and maintaining the integrity of the programs. Input data for clients with family advocacy along with weekly census.
●(Parent and Youth) Recruit youths for an 8 week paid work program in a retail or healthcare facility to develop experience in a working environment by monitoring and keeping development reports for a possible short or long term employment.
●One of my duties to my company was internet explorer, for example, finding other company’s or vendors on the Internet who will sponsor our non-profit company for different training, for such as; nursing, carpentry and painting certification.
●Experienced in helping the IT department by applying qualitative data analysis techniques to improve and enhance company’s website, by creating website revisions or enhancements for Work Keys program (GED training and practice test on-line).
●My Internship hours were on Saturdays, by using my created syllabus such as internet research training, internet explorer, PowerPoint, Excel, Word and Publisher.
FRANKLIN INSTITUTE SCIENCE MUSEUM
POSITION: ADMIN. ASSISTANT / PROJECT ASSISTANT 4/99-2/2003
●Produce Technician’s Weekly Work Schedule, create Work Orders, and produce Exhibit Status Sheets to Floor Technicians for weekly check off list.
● Send Weekly Exhibit Status Sheet to the President of the Museum for operating percentages. Make travel arrangements for assigned technicians for traveling exhibit or visiting exhibit.
●Coordinate Program Support for equipment requests as well as Rentals Department Events Schedule.
● At the museum as a Project Assistant my duties and procedures is to make space for new exhibit
space on blueprints on where and how much space is needed for the exhibit. The first procedure is to work with graphic design department to indicate the pattern on how the exhibit is to be laid out meaning, setup, wall design and if needed 3-D with special effects techniques.
●The second procedure is to inform the technicians on whom and what is needed to do this assignment and what heavy equipment is needed for this procedure. Work with my supervisor to insure the work orders will be assigned to technicians who qualified for the job.
● Keep tabs on Excel spreadsheet on equipment used, parts needed to be order and keep record on what can be utilized in the tool and exhibit storage.
●Voicemail Programming-Program voicemail and phone system throughout the Museum for new employee and special extension request.
●Research and provide information to location for up-coming exhibit’s on internet explorer.
EDUCATION
Strayer University-Bachelor of Science in International Business 12/2009-5/2010
University of Phoenix-Bachelor Degree of Science in Business Management-(86 credits completed)
PSI Institute of Philadelphia- Data Processing Tech/Computer Programming-Certificate
Community College of Philadelphia-Business Administration
Simon Gratz High School-College Prep-Diploma.
References: Upon Request
TRAINING
●Case Management Training Program
●Case Management Assessment Training
●PAACE (Pennsylvania Association for Adult Continuing Education)
●Universal Precautions
●Case Management for Adults Learners
●Cultural Competency
●EARN Centers Philosophy
●Safety In The Field/Universal Precautions & Infectious Disease Prevention
●Child Abuse/Neglect and Mandated Reporting
●E-Data, Kronos Training
●Case Notes Writing Training
●The Role Of An Advocate-Part I, II
●AIMS (Harrisburg)
●Advanced Child Development & Adolescent Issues
RSC TRAINING (March 2013-2015)
●Dealing With Arthritis
●The Aging Process and Communication
●Penn Dell/Wilmington (Smoke Free-Connection Heal)
●Moments That Matter
●Fair Housing, It’s the Law
●Ethics Boundaries
●Documentation Standards, Best Practices
●SC Advocacy and Public Policy
●SMART Goal Setting
●Mean Old Girls and Guys in Bullying
●Overview of HUD Semi-annual Performance Report
●Leadership Teambuilding
●SC Roles and Responsibilities
●Geriatric Care Management
●Share The Wealth
●What’s The Best That Can Happen
●Fair Housing From the Maintenance Perspective
●Effectively Managing Resident Complaints
●Building Community Through Social Media
●Preventing Slip & Falls
●Information Security
●Bed Bugs Awareness
●Adult Protective Services (What You Need to Know)
●Property Manager & Service Coordinator: A Winning Team
●Reasonable Accommodations
●Ethics: Culture in Practice
●Disability Issues
●Dealing with Conflict
●Dealing with Crime
●HUD’s Semi Annual Perf. Reporting
OTHER TRAINING/CERTIFICATION
●Business Occupation-Certificate 06/2017
●Basic Tutor Training-Certificate 05/2017
●Entrepreneurship-Certificate 05/2017
●Century 21 Accounting-Certificate 05/2017
●Access/PowerPoint/Word/Excel/Publisher/Keyboarding 2015-2018
●NCCER-Construction Site Safety Orientation 06/2016
●OSHA Certified 06/2016
●Business Math Certificate 02/2018
●Reentry-Healthy Living Certificate 12/2016
●S.M.A.R.T. Recovery Groups Certificate 04/2016
●Victim Awareness Certificate 09/2016
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