Operations & Administrative Coordinator with 10+ Years Experience
Resume:
Tylandtis Spencer
*** **** ** · Baltimore, MD ***31
410-***-**** · ****.****@*****.***
Professional Summary
Dependable and detail-oriented professional with over 10 years of experience in administrative coordination, hospitality management, and custodial services. Skilled in office operations, client relations, staff supervision, and compliance with health and safety standards. Recognized for strong organizational skills, leadership, and dedication to maintaining efficient, client-focused environments. Experience
Apex Counseling Center – Baltimore, MD
Office Coordinator · January 2022 – February 2025
• Performed client intake duties and verified insurance coverage.
• Processed intake forms, voicemails, emails, and postal correspondence daily.
• Assisted clients with scheduling, medication questions, and communication between clients and providers.
• Managed medical record requests and ensured confidentiality compliance. Apex Counseling Center – Baltimore, MD
Custodian · June 2012 – February 2025
• Maintained cleanliness of offices, bathrooms, and kitchen areas.
• Ensured a sanitary and professional environment for staff and clients. Sagamore Pendry Hotel – Baltimore, MD
Receiving Supervisor · February 2018 – March 2020
• Documented all incoming goods in the internal system and maintained accurate records.
• Processed damaged goods claims and coordinated replacements with suppliers.
• Served as liaison between carriers, vendors, and department heads.
• Conducted daily physical inventory and reconciled discrepancies.
• Ensured timely delivery of products and supplies to appropriate departments. Sagamore Pendry Hotel – Baltimore, MD
Steward Supervisor · January 2017 – February 2018
• Supervised dishwashing and bus staff; oversaw cleanliness of kitchens, banquet halls, and dining areas.
• Maintained safe storage of utensils, dishware, and equipment.
• Managed supply inventory and ordering for the steward department.
• Enforced local and state health codes and ensured all staff maintained SafeServe certification.
• Scheduled and supervised steward department staff to optimize productivity. Dick’s Last Resort – Multiple Locations (Baltimore, Cincinnati, San Francisco) Kitchen Supervisor / Corporate Trainer · January 2010 – September 2015
• Opened and trained staff for 11 new restaurant locations nationwide.
• Trained kitchen managers on food handling, safety, and back-of-house operations.
• Oversaw staff hiring, training, and scheduling.
• Managed inventory, food cost control, and equipment maintenance.
• Ensured corporate standards were met across multiple locations. Education
Saint Frances Academy – Baltimore, MD
High School Diploma, 1994
Certifications
Amdacom, Houston, TX — Certified Crime and Trauma Scene Decontamination Specialist
(2021–2024)
Level 1 & Level 2 Bio-Technician
Bio Safety 1 & 2
Bloodborne Pathogens (29 CFR 1910.1030)
Respiratory Protection (29 CFR 1910.134)
Hazard Communication (29 CFR 1910.1200)
Personal Protective Equipment (29 CFR 1910.132)
Fall Protection Awareness (29 CFR 1910.66 Appendix C) References
Dr. Harvey J.D. Brown, Ph.D.
Former Employer – Baltimore, MD
Caroline C. Brown
Former Supervisor – Baltimore, MD
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