Results-Oriented Logistics and Collections Leader

Jeremy White

(Current Location: Grand Prairie, TX 75052)

(Interview Availability: Any time after 10 AM EST)

Professional Summary:

Results-driven professional with a strong background in logistics, collections, production, and team leadership.

Known for exceptional integrity, strong work ethic, and the ability to lead high-performing teams.

Proven track record of implementing strategic improvements, providing valuable feedback, and driving operational success.

My goal is to grow within a company and be a leader in making positive and effective changes.

Technical Skills & Applications:

Collections & Call Center Software: NICE1, Davox (Dialer), Avaya, Domestic Vision

Workforce & Operations Tools: Aspect (WFM), Faxcom, Cognos, SharePoint

Productivity Software: Microsoft Office Suite (Word, PowerPoint, Outlook, Access)

Education:

James Bowie High School, Arlington, TX Graduated 2008

Professional Experience:

Broadridge Financial Services May 2024 – January 2025

Logistics/Quality Assurance Team Lead

Managed sensitive daily mail deadlines and truck arrival/departure schedules.

Supervised and trained a team of 5–10 employees, ensuring adherence to quality standards and compliance protocols.

Oversaw and signed off on the accuracy of 10,000+ pertinent documents daily

Led leadership collaboration in efforts to improve daily operations.

Methodist Health System October 2019 – April 2024

Sr. Collections Lead / Subject Matter Expert

Developed and led ambitious individuals to monthly success, as well as assisting with career goals and opportunities.

Supported onboarding and training of new hires; introduced best practices to drive long-termsuccess for current positions and potential future positions.

Top earner in negotiations and money collected on complex accounts (e.g., legal, bankruptcy)

Bridgecrest LLC / DriveTime 2016 – 2019

Auto Loan Advisor

Managed early-stage delinquency accounts (1–60 days past due)

Pushed for the implementation of peer-to-peer call strategies to further push growth within

Aided in training and mentoring new hires.

Maintained compliance with federal, state, and company guidelines.

CitiFinancial / OneMain 2012 – 2016

Operations Assistant Manager / Collector III

Managed a team of 12-18 associates and maintained a top team based on customer service and revenue brought in for my tenure

Developed team to consistent success through thought-provoking coaching, performance reviews, account oversight, and escalated issues.

Oversaw development Quality and compliance.

Conducted skip tracing to locate hard-to-reach customers.

Promoted to assistant manager within the first year of

Contact this candidate