Office Administrator & Customer Care Specialist
Resume:
Crystal Brower
Nixa, MO • **************@*****.***
November 16, 2025
Dear Hiring Manager and all others involved in hiring process,
I bring a comprehensive set of skills that I believe will be valuable to your organization. In my Office Administrator role, I honed my abilities in assessing needs and scheduling, providing a firm foundation for this position. My customer service, people-centric nature, and compassion have afforded me excellent management skills.
I am excited to contribute my talents and proficiency in teamwork toward your team efforts. As an engaging communicator with a proven track record in process improvement, my focus on building strong professional relationships has been a beneficial asset throughout my career.
When reviewing my resume, you might notice a gap in employment. My absence is due to me taking time to care for my children. My child-rearing experience has enhanced my talents in leadership, teamwork, determination, and prioritization as I managed multiple schedules, trained others, enforced rules and provided around-the-clock care.
Please review my enclosed resume for a more in-depth illustration of my work history and accomplishments. I'm eager to discuss how my personality and background fit this role.
Thank you for your time and consideration of my candidacy.
Sincerely,
Crystal Brower
Crystal Brower
202 Evening Lane Ozark, MO 65721
**************@*****.***
Friendly and enthusiastic professional with 10+ years of specialization in Customer and Associate care. Team player with excellent communication skills, high quality of work, driven and highly self-motivated. Strong negotiating skills and business acumen and able to work independently. Able to learn new tasks quickly and proficient in growing relationships. Represent establishment with friendly, professional demeanor always.
Experience
Office Administrator/ Hospitality Coordinator January 2019 to present.
Wesley United Methodist Church – Springfield, MO
Maintains office services by organizing office operations and procedures, controlling correspondence, designing filing systems, reviewing, and approving supply requisitions, and assigning and monitoring clerical functions. Lead over hospitality teams, making connections with guests and members on placement in classes and volunteering.
Preschool Teacher October 2015- Jan 2018
Tiger Paw Early Childhood Center Ozark, MO
Establish and enforce rules for behavior, and procedures for maintaining order.
Organize and lead activities designed to promote physical, mental and social development,
such as games, arts and crafts, music, storytelling, and field trips.
Teach basic skills such as color, shape, number and letter recognition, personal hygiene,
and social skills.
Observe and evaluate children's performance, behavior, social development, and physical
health.
Preschool Teacher January 2013- Jan 2014
Ready Set Learn Early Childhood Learning Center Nixa, MO
Establish and enforce rules for behavior, and procedures for maintaining order.
Organize and lead activities designed to promote physical, mental and social development,
such as games, arts and crafts, music, storytelling, and field trips.
Teach basic skills such as color, shape, number and letter recognition, personal hygiene,
and social skills.
Observe and evaluate children's performance, behavior, social development, and physical
health.
Customer Service Manager January 2008- Jan 2010
Hastings Entertainment Searcy, AR
Hire and train employees and evaluate their performance.
Prepare employee work schedules.
Issue and cash money orders.
Review time sheets, work charts, wage computation, and other information to detect and
reconcile payroll discrepancies.
Verify attendance, hours worked, and pay adjustments, and post information onto
designated records. Keep track of leave time, such as vacation, personal, and sick leave, for employees.
Recruiting and Retention Cadre/ Soldier May 2001- May 2009
AR Army National Guard Little Rock, AR
Evaluate instructor performance and the effectiveness of training programs, providing
recommendations for improvement.
Analyze training needs to develop new training programs or modify and improve existing
programs.
Conduct or arrange for ongoing technical training and personal development classes for
staff members.
Training of Soldiers while waiting for Basic Training orders.
Sales Assistant April 2003- Mar 2004
Perfect 10 Satellite North Little Rock, AR
Correspond with customers and confer with coworkers to answer inquiries, discuss
market fluctuations or resolve account problems.
Record and document security transactions, such as purchases, sales, conversions,
redemptions, and payments, using computers, accounting ledgers, or certificate records.
Schedule and coordinate transfer and delivery of security certificates between companies,
departments, and customers.
Prepare reports summarizing daily transactions and earnings for individual customer
accounts.
File, type, or operate standard office machines.
Assistant Store Manager March 2002- March 2003
Hastings Entertainment Benton, AR
Provide customer service by greeting and assisting customers, and responding to
customer inquiries and complaints.
Direct and supervise employees engaged in sales, inventory-taking, reconciling cash
receipts, or in performing services for customers.
Assign employees to specific duties.
Plan and prepare work schedules and keep records of employees' work schedules and time
cards.
Establish and implement policies, goals, objectives, and procedures for their department.
Plan and coordinate advertising campaigns and sales promotions, and prepare
merchandise displays and advertising copy.
Regional Executive Personnel Assistant/ District HR Assistant June 1993 – October 2000
Walmart Stores Inc. Home Office Bentonville, AR
Use computers for various applications, such as database management or word
processing.
Perform payroll functions, such as maintaining timekeeping information and processing
and submitting payroll.
Answer telephones and give information to callers, take messages, or transfer calls to
appropriate individuals.
Maintain scheduling and event calendars.
Schedule and confirm appointments for clients, customers, or supervisors.
Arrange conference, meeting, or travel reservations for office personnel.
Review time sheets, work charts, wage computation, and other information to detect and
reconcile payroll discrepancies.
Process paperwork for new employees and enter employee information into the payroll
system.
Verify attendance, hours worked, and pay adjustments, and post information onto
designated records.
Compute wages and deductions and enter data into computers.
Process and issue employee paychecks and statements of earnings and deductions.
Keep track of leave time, such as vacation, personal, and sick leave, for employees.
Complete time sheets showing employees' arrival and departure times.
Issue and record adjustments to pay related to previous errors or retroactive increases.
Skills
Customer and Personal Service • Proficient with Workday • Team player • Excellent time management skills • Conflict Management • Instructional • Administration and Management • Personnel and Human Resources
Education
JANUARY 2022
Associate in Applied Science/ Administrative/ Management Studies
Excelsior College, Albany, NY
Contact this candidate