Customer Service-Oriented Hospitality Professional
Resume:
Chelsea Hajek
Phoenix, AZ *****
****************@*****.***
Willing to relocate to: Phoenix, AZ
Authorized to work in the US for any employer
Work Experience
Wait Staff Member
fellowship square phoenix-Phoenix, AZ
September 2025 to October 2025
1. Provided exceptional customer service by promptly greeting and seating guests, taking accurate orders, and ensuring timely delivery of food and beverages 2. Effectively communicated with kitchen staff to ensure accurate order preparation and timely delivery to tables
3. Maintained cleanliness and organization of assigned workstations, including table setup, silverware polishing, glassware restocking, and condiment replenishment 4. Resolved guest complaints or concerns promptly and professionally by actively listening to their feedback and offering appropriate solutions or accommodations 5. Contributed to a positive team environment by supporting fellow waitstaff members during busy periods through effective communication and collaboration 6. Managed a high volume of tables during peak hours while maintaining attention to detail and providing personalized service to each guest
7. Demonstrated extensive knowledge of menu items, including ingredients, preparation methods, and allergen information to assist patrons in making informed dining choices Houskeeping
Homewood Suites by Hilton-Phoenix, AZ
November 2023 to March 2024
1. Cleaning and reporting any safety hazards to the homeowner or manager in charge. 2. must complete tasks like vacuuming, sweeping, emptying trash cans, dusting shelves, cleaning windows, and mopping floors.
3. Housekeepers change linens, wash dishes, and do light ironing and laundry. 4. Assisted with the training of new housekeeping staff members on proper cleaning techniques and hotel policies
5. Collaborated with other departments such as laundry services or concierge to provide seamless customer service experience for guests
6. Maintained inventory of guest amenities such as toiletries, towels, and linens, ensuring an adequate supply at all times
7. Coordinated with maintenance team to promptly address any repairs or maintenance issues in guest rooms
Housekeeper
Comfort Suites-Phoenix, AZ
June 2022 to November 2022
1. Cleaning and reporting any safety hazards to the homeowner or manager in charge. 2. must complete tasks like vacuuming, sweeping, emptying trash cans, dusting shelves, cleaning windows, and mopping floors.
3. Housekeepers change linens, wash dishes, and do light ironing and laundry. 4. Assisted with the training of new housekeeping staff members on proper cleaning techniques and hotel policies
5. Collaborated with other departments such as laundry services or concierge to provide seamless customer service experience for guests
6. Maintained inventory of guest amenities such as toiletries, towels, and linens, ensuring an adequate supply at all times
7. Coordinated with maintenance team to promptly address any repairs or maintenance issues in guest rooms
Warehouse Associate
Specialty Formulation and Manfacturing LLC.-Phoenix, AZ August 2021 to February 2022
1. Packing Product
2. Handing packages
3. Shipping/Receiving Packages
4. Sealing and Labeling Product
5. Having a sanitary and clean environment
6. Making sure everything is in order and ready to go BOH Team Member
Jason's Deli-Phoenix, AZ
April 2021 to August 2021
1. Stocking items like bread, potatoes ingredients 2. Making sure that the stations are sanitary and clean 3. Wiping down counters, mopping
4. Putting a date on the ingredients /product
5. assisting team members that are in FOH
6. Collaborated with kitchen staff to ensure accurate and timely delivery of food orders to table. 7. Provided exceptional customer service by promptly greeting and seating guests, ensuring a positive dining experience
8. Resolved customer complaints or concerns promptly and professionally to ensure guest satisfaction Customer Service Representative
CONVERGENT OUT SOURCING-Phoenix, AZ
November 2019 to January 2020
1. Inbound / Outbound Calls
2. Collecting A Debt
3. Answering any Questions the customer may have
4. Being polite to the customer
5. Giving knowledge towards to the customer on the phone call 6. Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution
7. Resolved complex customer complaints by investigating the root cause of the issue and implementing appropriate solutions
8. Handled billing inquiries including payment processing, refunds, adjustments, and account updates accurately and efficiently
9. Proactively followed up with customers after issue resolution to ensure their satisfaction was maintained
10. Contributed to team success by achieving individual targets while also supporting colleagues during peak periods
11. Managed escalated customer issues with professionalism and empathy, ensuring swift resolution while maintaining a positive brand image
Customer Service Representative
Empereon-Constar Marketing, LLC-Phoenix, AZ
April 2018 to October 2019
1. Taking Inbound Calls /Outbound Calls
2. Debt Collector
3. Answering Questions the customer may have
4. Giving knowledge towards to the customer on the phone call 5. Maintained detailed records of all customer interactions in CRM system for future reference and analysis
6. Cultivated positive relationships with key clients through regular communication channels such as phone calls or email correspondence
7. Recognized as a subject matter expert within the department due to extensive knowledge of company products and policies
8. Proactively followed up with customers after issue resolution to ensure their satisfaction was maintained
9. Handled billing inquiries including payment processing, refunds, adjustments, and account updates accurately and efficiently
10. Collaborated with cross-functional teams to escalate unresolved issues and ensure timely resolution for customers
Cashier
Jack in the Box-Phoenix, AZ
October 2016 to March 2017
1. Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
2. Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
3. Resolved customer complaints regarding pricing errors or product availability with professionalism 4. Ensured cleanliness and organization of the checkout area, including bagging items properly and restocking supplies as needed
5. Maintained a balanced cash drawer at all times, reconciling discrepancies promptly 6. Demonstrated strong problem-solving skills when resolving issues related to incorrect pricing or damaged merchandise
7. Frequently commended by customers for friendly demeanor and helpful attitude towards resolving their concerns
Cashier
Sonic Drive-In-Phoenix, AZ
May 2015 to August 2015
1. Make sure the customer is satisfied with there order 2. Making sure the environment is clean and sanitized thoroughly 3. prepping orders and drinks
4. taking payments
5. making sure my station/ store is inspected and clean 6. wiping down station/mopping
7. stocking supplies and food
Education
High school or equivalent
Sunnyslope High School-Phoenix, AZ
August 2013 to May 2016
High school diploma
Skills
• Computer operation
• Computer literacy
• Manufacturing company experience
Certifications and Licenses
Level 1 Fingerprint Clearance Card
September 2025 to September 2031
Arizona Department Of Public Safety
Food Handler Certification
October 2025 to October 2028
CPR Certification
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