Customer Service Specialist Healthcare & Operations Expert

Brian Kinard

******.*****.**@*****.*** 430-***-**** Lindale, TX

SUMMARY

Seeking Customer Service Representative role with 24 years of experience in diverse industries. Proven expertise in call center environments, particularly within health insurance, leveraging self-service tools to enhance customer satisfaction. Strong communication and documentation skills, with a track record of training and developing teams to deliver exceptional service.

WORK EXPERIENCE

Lowe’s Home Improvement Lindale, TX

A/C, Shipping/Receiving Manager Sep 2022 - Sep 2025

• Led a team to achieve district recognition for excellence in shipping and receiving operations.

• Trained new staff in shipping/receiving processes and inventory inspection, ensuring consistent adherence to quality standards.

• Enhanced workflow efficiency by optimizing workspace layout, resulting in reduced operational downtime. Pepsi Co. Tyler, TX

Team Lead/Order Selector Mar 2019 - Sep 2022

• Consistently achieved strategic objectives by meeting company goals within designated timeframes.

• Operated and maintained various warehouse equipment, including forklifts, clamps, walk/rider jacks, and double forks, demonstrating proficiency and safety.

• Trained and mentored over 10 team members, contributing to their professional development and improving overall team performance.

Hill-Rom Ind. Fort Worth, TX

Team Lead/Field Technician/Patient Care May 2001 - Feb 2019

• Performed diagnostics on therapeutic hospital equipment to ensure optimal functionality and maintain patient safety.

• Trained hospital staff in the operational functions and maintenance of medical equipment, fostering efficient usage.

• Managed the cleaning and readiness of medical equipment, ensuring availability for urgent care during nights and weekends.

EDUCATION

Ultimate Medical Academy

Associates, Medical Coding/Billing, Terminology

Tampa, FL

May 2018

SKILLS

Trained New Coming Staff for 12+ Years • Medical Billing and Management Systems • Kronos • Medisoft • Emr • Ehr • Mems • Medical Coding • Knowledge of HIPAA Regulations • Problem-Solving Abilities • Customer Service • Time Management • Attention to Detail • Warehouse Operations • Training and Development • Medical Equipment Technician • Communication Skills • Verbal Communication • Written Communication • Critical Thinking • Organizational Skills • Adaptability

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