Operations Manager with 15+ Years Experience

DEMETRIUS HARDY

Phone: 404-***-****

Email: *********@*****.***

Professional Summary

Goal-driven, detail-oriented, operations manager with 15 plus years’ experience in business administration and communications. A dedicated, effective leader with a proven methodology to solve complex problems, reduce costs, streamline processes and able to establish nurture and maintain business partnerships, looking to use knowledge and experience to obtain a full-time position.

Ability & Skills Summary

Experience in researching data collection, problem resolution, operations management and customer relationship management to ensure cohesiveness and unity within company policies and standards

Professional Employment Experiences

Inspections Analyst 01/2024 - 06/2025

Pensacola Housing (HUD), Pensacola, FL

●Conducted regular and ad-hoc inspections.

●Reviewed and analyzed data related to housing inspections.

●Evaluating adherence to legal, regulatory, and internal standards

●Analyzing data from inspections and other resources to identify trends and areas of improvement

●Provided recommendations to bring properties up to standards with interacting with tenants, landlords and property managers to resolve any discrepancies.

●Preparing detailed inspection reports and other

Primary Caregiver 08/2022 - 01/2024

Home Health LLC, Tuscaloosa, AL

●Provided hands-on care, emotional support.

● Light housekeeping duties such as cooking, laundry and dishes

●Assisting with medical tasks such as administering medication and checking vital signs

●Assisting with personal care like bathing, grooming and getting dressed

●Accompanying patients to doctor's visits

●Completing or assisting with other errands

Program Manager 07/2021 - 08/2022

ARC Of Jefferson County, Birmingham, AL

●Monitored the day to day operations for 11 group homes.

●Made sure all group homes were in compliance with company rules

●Oversaw and coordinate multiple projects to achieve company goals, alignment and manage resources.

Call Center Operations Manager 05/1999 - 07/2021 Navy Federal Credit Union, Pensacola, FL

●Developed and implemented strategies to achieve objectives and performance.

●Supervised and managed over thirty (30) employes and identified areas for improvement.

●Managed budgets, resources and provide support to staff.

●Tracked and analyzed key performance indicators.

Education History

Bachelors’ Degree in Communications

University of South Alabama, Mobile, AL

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