Customer Service & Operations Specialist

LYNWOOD, US, ***** • *********@*****.*** • 312-***-****

BRIANNA GOLDSBY

Customer Service Specialist

PROFESSIONAL SUMMARY

Reliable Customer Service Representative with extensive track record in clerical, sales, and account management services. Strong presenter, communicator, and problem solver working effectively and productively with diverse customer and individual needs. EMPLOYMENT HISTORY

KEY HOLDER Feb 2023 - Nov 2024

Advance Auto Parts Merrillville, IN

MAIL CARRIER Sep 2021 - Apr 2022

United States Postal Service Gary, IN

INSPECTOR Oct 2019 - May 2021

Ford Motor Company Chicago, IL

EDUCATION

CERTIFICATE IN MEDICAL ADMINISTRATIVE ASSISTANT Oct 2011 - Apr 2012 Everett Community College Merrionette Park, IL

HIGH SCHOOL DIPLOMA Aug 2004 - May 2008

Rich Central Campus High School Olympia Field, IL

PHLEBOTOMY Jan 2025 - Present

Indiana northwest university Gary, IN

Manage daily banking tasks, ensuring accurate transactions and secure store operations. Monitor stock levels to maintain product availability, enhancing customer satisfaction. Oversee vendor shipments, ensuring timely and organized product placement. Train staff to improve service skills, boosting store revenue and team efficiency. Handle key holder duties, ensuring safe store opening and closing procedures. Executed comprehensive daily banking reconciliations and cash management protocols, maintaining 100% accuracy in transaction records while ensuring compliance with store security procedures Implemented strategic inventory monitoring system to optimize stock levels, reducing stockouts and enhancing product availability for improved customer satisfaction

Orchestrated opening and closing procedures as key holder, ensuring strict adherence to security protocols and maintaining store asset protection standards

Streamlined daily cash handling and banking reconciliation processes, maintaining precise transaction records while safeguarding store assets

Sort mail efficiently by route and address, ensuring timely delivery. Scan packages accurately for precise delivery tracking. Support fellow carriers during peak times, enhancing team productivity. Supported team operations during peak seasons by covering additional routes, contributing to department-wide delivery completion targets

Maintained consistent delivery standards across diverse weather conditions, ensuring reliable service while adhering to safety protocols

Conducted diagnostic tests ensuring vehicle integrity, enhancing production accuracy. Verified all car connections, reducing assembly errors, improving quality control. Programmed electronic systems, optimizing functionality, enhancing user experience. Conducted comprehensive diagnostic testing on vehicle assemblies, ensuring compliance with Ford's quality standards and reducing potential defects in final production

Executed final programming and calibration of vehicle electronics systems, ensuring proper functionality while maintaining production line efficiency

SKILLS

Medical Terminology (Skillful), Medical Scheduling, Medical Records, HIPAA, ICD-10, Computer Skills, Medical Billing, Patient Care, Store Management, Insurance Verification, Vital Signs, Administrative, Merchandising, Microsoft Word, Sales, Clerical, Scheduling.

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