Seasoned Claims Adjuster 20+ Years Experience
Resume:
L A N C E
R A T L I F F
Dedicated Claims Adjuster with tons of experience in managing high volume
caseload and ensuring fair settlements. Expertise includes investigating complex claims, interpreting policy language, and delivering empathetic customer service in challenging situations. Achieved consistent resolution benchmarks while maintaining compliance and fostering high customer satisfaction.
Sedgwick Claims Management, Irving, TX, Oct 2023 - May 2025 Liability Claims Adjuster
North American Risk Services, Altamonte Springs, Florida, Feb 2022 - Mar 2023
Claims Adjuster
Clear Point Claims, Charlotte, NC, Jun 2017 - Jan 2022 Claims Adjuster
PROFESSIONAL SUMMARY
WORK EXPERIENCE
Investigated and adjusted a high-volume caseload of 50+ property claims per month, accurately assessing damages, negotiating settlements, and ensuring fair, timely resolutions.
•
Identified potential fraud indicators and conducted comprehensive interviews with claimants and witnesses to safeguard company assets and support precise liability decisions.
•
Interpreted complex insurance policies to determine coverage, prepared documentation, and communicated findings effectively to all stakeholders.
•
Collaborated across departments and with contractors to optimize workflows, reduce claim cycle times, and enhance policyholder satisfaction.
•
Delivered empathetic, solutions-focused customer service during catastrophic events and emotionally challenging situations, earning consistent positive feedback.
•
Maintained current industry knowledge through conferences and ongoing training, contributing to compliance, efficiency, and process improvement.
•
Conducted thorough interviews with claimants and witnesses to gather essential facts, supporting accurate liability assessments and expediting claim resolutions.
•
Interpreted complex policy language to determine coverage applicability, ensuring fair and compliant handling across a diverse range of claim scenarios.
•
Managed a high-volume caseload of 50+ claims monthly, consistently exceeding resolution benchmarks and enhancing overall processing efficiency.
•
Compiled detailed summaries of damages, payments, and policy coverage while providing exceptional customer service during emotionally challenging situations for policyholders following accidents or natural disasters.
•
Attended industry conferences and workshops to remain informed on trends and developments within the field of claims adjusting.
•
• Handled catastrophic loss events effectively by coordinating rapid Crandall, TX 75114
lanceratliff1967@gmail.c
om
CONTACT
SKILLS
• CRITICAL THINKING
COMPREHENSIVE CLAIMS
INVESTIGATION ANALYSIS
•
EFFECTIVE
COMMUNICATION
•
• ACTIVE LISTENING
• SELF-DRIVEN
RESULTS-ORIENTED
PROFESSIONAL
•
• SOUND JUDGMENT
INFORMED DECISION-
MAKING
•
SKILLED SETTLEMENT
NEGOTIATION
•
• CONFLICT RESOLUTION
ICA Claims, Charlotte, NC, Feb 1993 - Mar 2017
Claims Adjuster
January 1988
Psychology Coursework
Clinical Psychology
Navarro Jr. College, Corsicana
January 1987
Psychology Coursework
Clinical Psychology
Ranger Jr. College, Ranger
May 1986
High School Diploma
Arlington High School, Arlington, TX
Troy Brown, ICA President, ICA, (704) 756-6429Chris Brown, President, Clear Point Claims, (704) 907-3386Brad Hunter, Vice President, Clear Point Claims,
(704) 905-2972Paul Covington, Claims Director, Clear Point Claims, 903-***-****
I have volunteered and helped with Southbrook Church and Vista Church. We helped those in need with food, clothing. jobs, and shelter. response efforts and delivering support to impacted policyholders. Negotiated settlements with claimants, attorneys, and carriers while evaluating claims forms and policy coverage to minimize financial risk and ensure equitable outcomes.
•
Conducted thorough investigations of complex claims, gathering evidence, analyzing documentation, and maintaining strict adherence to state regulations and company policies.
•
Reviewed and assessed field adjusters' submissions during catastrophe events, collaborating with large teams to ensure accurate, efficient claim processing under pressure.
•
Delivered clear, timely communication throughout the claims process, fostering high customer satisfaction and contributing to a positive, team-oriented work environment.
•
EDUCATION
REFERENCES
COMMUNITY SERVICE & VOLUNTEER WORK
Contact this candidate