Customer-Oriented Service & Tech Professional

Qualifications Profile

Customer Service Specialist with professional experience in Call Centers, Networking, and Management. Recognized by managers, colleagues, and clients for a high degree of professionalism, flexibility, customer/quality focus, and attention to detail. Proficient computer skills in MS Office Suite (incl. MS Project), Windows 7 and Windows 10, and is adept at learning new software and technologies quickly.

Technical Summary

Supervision and Training

IT and Data Auditing

Project Management

Analytical/Critical Thinking

Conflict Resolution

Customer Service/Call Center

Professional History

Express Employment Professionals Fort Wayne, IN

Quality Tech/Maintenance Assistant September 2025 – November 2025

●Apartment Complex Repairs of all Work Orders

●Plumbing, Doors, Painting, Lights

●Quality Rework Cutting/Grinding

●Installation and Repairs

Sitemetric Fort Wayne, IN

Supervisor Access Control Officer January 2025 – June 2025

●Supervisor

●Manage Personnel Posts

●Any emergency issues

●Patrols

●Reports

●Access/Data Control Officer

●Security Safety Professional

Spot On Talent Client TTI (Office)

Warehouse Coordinator November 2024 – January 2025

●Open Orders Filled and Manual Orders

●Receiving and Inventory

●Return Authorizations

●Temporary Contract Completed

Maximus Client FSSA (Office)

Eligibility Specialist May 2024 – November 2024

●Review applicant recipient for SNAP, Medicaid

●Data Collection

●Redeterminations

Foundever Remote, Client Intuit Turbo Tax (Office)

Customer Service Representative January 2024 – April 2024

●Product Support Expert – Handled Product and Account issues and tax filings.

●SST Expert - Fraud Dept SST Security Services Team handled fraud calls and issues.

●Temporary Contract Completed.

Amazon Fort Wayne, IN

Warehouse Associate November 2023 – January 2024

●Determines which items need to be picked, checked, and shipped from sales order.

●Pull orders according to the sales order and recheck them to ensure accuracy.

●Prepares items for delivery to customers.

●Secures packages to make sure no items are damaged in shipping to customers.

●Prepares customer returns for shipment back to Distribution Center, Fulfillment Center, or supplier.

●Sorts and places materials or items on racks, shelves, or in bins according to established MINO code organization of products.

●Ensures if any inventory is damaged or not up to standards to be reported to the warehouse supervisor immediately.

●Maintains a clean, well-organized, and safe working environment.

●May deliver items to customers; obtains signature from customer to validate receipt of items.

●May process counter sales or invoices for customers.

●May operate a forklift or similar equipment.

●Performs other duties as assigned.

●Receives items in the computer system to show which items are available for the customers.

FXI Fort Wayne, IN (Office)

Customer Service Representative September 2023 – December 2023

●Maintaining a positive, empathetic, and professional attitude toward customers.

●Responding promptly to customer inquiries.

●Communicating with customers through various channels.

●Acknowledging and resolving customer complaints.

●Knowing our products inside and out so that you can answer questions.

●Processing orders, forms, applications, and requests.

●Keeping records of customer interactions, transactions, comments, and complaints.

●Communicating and coordinating with colleagues as necessary.

●Providing feedback on the efficiency of the customer service process.

●Managing a team of junior customer service representatives.

●Ensure customer satisfaction and provide professional customer support.

Vineyards Management Group Fort Wayne, IN (Office Leasing)

Office Assistant December 2022 – January 2023

●Billing Rent Collections

●Emergency and Maintenance Reporting

●All 300 Resident Issues at Fort Wayne MHC Regency

●Handle All General Office Work for Community Manager

BRUNSWICK Fort Wayne, IN (Office)

CSR - Warranty, Service, & Parts November 2019 – July 2021

●Order Processing

●Pre-Authorizations

●Warranty Claims

●Payment Reimbursement Recovery

●Process Improvement

PEOPLELINK STAFFING Fort Wayne, IN (Office)

Talent Acquisition June 2016 – October 2019

●Process New Applicants

●Conduct Orientations

●Inbound/Outbound Calls to Applicants

●Background Verification

●Conduct Drug Screens

●Interviewing Applicants

SWEETWATER SOUND Fort Wayne, IN (Office)

Sales Account Coordinator October 2014 – May 2016

●Handling Customer Quotes, Invoices, and troubleshooting any administrative questions or issues.

●Phone and Email to Customers and Internal regarding any Administrative needs i.e., PO’s, Tax Exemptions, Shipping Time Frames, Tech Support Tickets.

Education and Certifications

Network Administration Certified

Chubb Institute 2002

General Equivalency Diploma

Deltona Community College 1999

Military Experience

UNITED STATES COAST GUARD

Honorable Discharge February 2006 – February 2008

●Fireman/Journeyman Engineer/Machinery Technician

●Diesel Engines/Generators

●HVAC/Cooling Refrigeration/Reverse Osmosis Machines/Hydraulics/Fueling/Sewage Grey Water

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