IT Support Professional with Customer Service Focus

Kristyn Haro

Vale, OR ***** +1-458-***-**** ************@*****.***

Professional Summary

Recently completed an intensive IT program focused on developing skills in technical support to obtain the Google IT Support Professional Certi cate. 10+ years in [Customer Service/Management] have led to developed skills in [serving, customer relationship building,direct sales, mentoring, and supervising experience]. Willing to relocate: Anywhere

Work Experience

Management

Subway Jerome, ID

May 2015 to October 2019

· Developed strong relationships with key stakeholders fostering partnerships for business growth opportunities.

· Led a team of 10 employees providing guidance and support to ensure e cient operations.

· Implemented new technology to enhance operational e ciency. Education

It support (Meritt America Google)

Vale, OR

Present

Management (Associate of Science)

Post University Waterbury, CT

Present

Management (Associates of Science)

City, State Higher Education Institution City, State July 2024 to July 2024

Commercial Driver's License (CDL)

Class C

Expires: November 2027

State: OR

Endorsements: P (Passenger vehicles)

Skills

Quick service & fast food restaurant DNS Serving problem solving] Load & unload Analysis skills Mobile devices Recruitment agencies Managing clients in a customer support role Continuous improvement Assembly UNIX Auto service management On-the-job training (training delivery method) Customer relationship building Team management Budgeting Strategic planning Accounting Dental terminology Cash register SharePoint Direct sales Retail math Retail sales Baking Calendar management Service writing Google Docs Marketing Hotel management Microsoft Powerpoint Software troubleshooting Supply chain management Workers' compensation law Planograms Power BI Accounts payable Law o ce POS systems Client services Bilingual Schematics Medical terminology Phone etiquette GitHub Retail management Driving Accounts receivable Ticketing System [team managment Mechanical troubleshooting Pro t & loss Conference training method English Mobile applications Food service Epic Referrals (candidate sourcing) EHR systems HR sourcing Sta scheduling Merchandising Filing Insurance veri cation Computer networking Debits & credits GAAP General ledger reconciliation Special education OSHA Time management Forklift Guest relations Employment & labor law Stocking Underwriting POS Product demos Restaurant management Customer satisfaction surveys Team motivation (leadership skill) Door-to-door Hotel experience [technology Relationship management Adobe Premiere Kennel experience Cash reconciliation ledershipl] EMR systems Automotive service Integrated library system Home care Order ful llment Conducting sta training sessions as a rst-line manager - Sta training sessions conducted as a rst-line manager (6-10 sessions)

Statistical analysis Pricing CRM software Packaging Freight Experience Presentation skills Windows Insurance sales Mentoring IT

Managing food service teams - Largest food service team managed (11-15 team members) Account reconciliation O ce experience Night audit SaaS Sage Negotiation Communication skills Quality control Multi-line phone systems Regulatory reporting Software Installation & Con guration O ce management Nutrition Typing Senior care Customer support Medical o ce experience Manufacturing Medical coding Outbound calling Search engines Linux Fast casual experience Recruiting Sales management ERP systems Pet care Microsoft Outlook Customer retention Inventory management Outside sales Microsoft Access Telemarketing Word processing Administrative experience Dealership experience VPN Technical support Certi cations and Licenses

Driver's License

Non-CDL Class C

ServSafe

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