Bilingual Customer Service and Care Professional

JEANNE D. TOSI RODRIGUEZ

**** *********** *****, *** #*

Fayetteville, NC 28314

Mobile: 321-***-****

R E S U M E

OBJECTIVE:

A bilingual position where I can apply my education and experience

EXPERIENCE

May 19 – June 17, 2025; July 31 – August 11, 2025 Results – CX Remote

Results Associate – Call Center – Centene

Trainnig

Voluntary resignations

Voluntary resignIn training.

June 2023 to September 2024 Results – CX

Customer Representative = BCBSM Call Center – Full Time

Attend calls for Members and Providers

In charge of helping members and providers in regards to claims and benefits.

Customer service

June 2021 to October 2022 Big Lots Orlando, FL

Sales Associate – Part Time

Greet customers at the store

In charge of recovery the area in the store assigned; stock merchandise.

Customer service: In charge of doing gobacks.

April 2006 to February 2010 Winter Park Memorial Hospital Winter Park, FL

Patient Care Tech (CNA)

Took vital signs for assigned patients.

Assisted patients with daily activities such as bathing, eating, dressing.

Reported to the nurse any radical change in the patient health, behavior or blood pressure.

November 2005 to March 2006 Rio Pinar Healthcare Center Orlando, FL

Certified Nursing Assistant (CNA)

Took vital signs and assisted residents with daily activities.

September 2001* to September 2004 Wal-Mart Supercenter Metro West, FL

*2001 - First year in Orlando, Florida.

Salesperson - Deli Department; Helper- Floral Dept; People Greeter.

Customer service: In charge of doing returns

Floral: Be sure that all the flowers are neat and that it look neat and clean.

Greeter: Greet the customer and help customers to find what they were looking for

Deli: In charge of taking care of customer, cleaning the slicer, making sure the deli look clean and organize.

In charge of doing returns to the Grocery Dept. and be able to help customers to find what they were looking for. In sometimes, capable to stock merchandise in the floor and stock it where they belong.

Greet the customer and watch if they have a merchandise to be return to customer service or any merchandise outside bags.

October 2000 to February 2001 Westin Rio Mar Hotel Río Grande, PR

Hostess - Marbella Restaurant

In charge of receiving and sitting guests and visitors.

Distribute guests and visitors depending on the number of servers

April 1999 to October 2000 Bella International (Honda - Acura wholesaler) San Juan, PR

Administrative Assistant - Wholesale Department

In charge of Iinvoicing at ADP Honda and Acura vehicles, sold to Dealers.

Prepared export papers for vehicles going to the exterior.

Received and placed phone calls, faxes, etc. (PR, USA, V.I. And B.V.I.

EDUCATION

July 2013 - September 2014 Keiser University Orlando, FL

Associate of Science, Medical Assistant

Dec 2011 City College Altamonte Springs, FL

Associate of Science, Medical Office Administration - Billing and Coding

May 2005 Lane Institute of Health Science Winter Park, FL

Diploma - Nursing Assistant

June 1991 Sacred Heart University Santurce, PR

Associate and Bachelor Degree in Secretarial Science. .

INTEREST

I am a fully bilingual (English and Spanish)

1983 - Volunteer Helper, Veterans Hospital, San Juan, PR.

Computer skills: Office 97 (Excel, Powerpoint, Word); Windows 98, Windows XP; Microsoft Works Task.

REFERENCES

Available upon request.

Contact this candidate