Sales & Account Management Leader with Ops Focus

Lila Johnson

Business Administration/Sales Manager

Largo, FL 33778

**********@*****.***

+1-631-***-****

Professional Summary

To utilize my knowledge of customer service, office management and sales in a creative work environment.

Professional

Willing to relocate to: New Orleans, LA

Authorized to work in the US for any employer

Work Experience

Inside Account Manager

Airgas-Largo, FL

February 2023 to Present

Manage accounts for a 6 billion dollar company. Place and procure gases and hard good orders for accounts. Handle daily productive analysis and meet daily sales goals.

• Conducted regular account reviews to assess client satisfaction, address concerns, and identify upselling opportunities

• Provided product demonstrations and presentations to potential clients, effectively communicating the value proposition and driving sales conversions

• Negotiated contract terms and pricing agreements with clients, ensuring profitability while maintaining customer satisfaction

• Created detailed account plans outlining strategies for achieving sales goals and maximizing customer lifetime value

• Tracked sales performance metrics using CRM software, analyzing data to optimize strategies and improve overall team efficiency

Owner/Operator

ReLoved Resale-Largo, FL

October 2017 to Present

Owner of resale/ consignment Boutique specializing in vintage & contemporary apparel pieces. Wholesaler to other retail outlets film industry.

• Developed and maintained strong relationships with vendors to ensure timely delivery of goods and resolve any issues that arise

• Created purchase orders based on inventory needs while considering lead times, order quantities, and budget constraints

• Monitored inventory levels regularly to prevent stockouts or excess inventory situations

• Participated in contract negotiations with suppliers to secure favorable terms regarding price adjustments, payment terms, warranties etc

• Managed the return process for defective or non-compliant products by coordinating with suppliers for replacements or refunds as necessary

• Identified opportunities for cost reduction through alternative sourcing strategies without compromising quality standards

• Spearheaded efforts towards sustainability initiatives by partnering with eco-friendly suppliers

• Coordinated with accounts payable to resolve any invoicing discrepancies or payment issues in a timely manner

• Conducted regular market analysis to stay updated on industry trends, new products, and emerging suppliers

• Investigated opportunities for strategic partnerships with key suppliers to secure long-term supply agreements

Logistics Manager

Arizona Beverage USA-Woodbury, NY

November 2013 to October 2017

Logistics manager assisting in all aspects of order procurement, tracking and shipping. Responsibilities include facilitating the marriage of shipments from varying locations to expedite timely delivery to multiple vendors. Maintained relationship between corporate office and local vendors to insure the management of delays or substitutions is minimized. Reservation Specialist

Aerlingus, Ltd-Jericho, NY

February 2013 to November 2013

Customer service representative specializing in reservations with the national airline of Ireland. Processing and booking itineraries and documenting TSA rules and regulations. Responsibilities included upgrading fares, assisting other airline employees in implementing regulations and changes to their passenger's itineraries.

Export Administrator

Duralee Fabric, Inc-New York, NY

August 2007 to December 2012

Export Administrator in one of the oldest and established fabric companies in the United States. My daily duties consisted of maintaining vendor and salesman relations. Reconciled monthly bills from various logistics carriers FedEx, DHL, Shea Trucking. Tracked shipments globally from China to USA. I processed, communicated sales, supply and logistics information in multiple languages. I assisted with technical specification information on textile application, finishes and documentation. As an administrator I monitored, tracked and follow up on production of materials on all levels, until delivery of goods were supplied.

Assistant Store Manager/Consultant Trainer

David's Bridal-Lake Grove, NY

December 2005 to August 2007

As an Assistant Store Manager for high volume Bridal retailer. My Duties included training consultants and alteration attendants and other newly hired managers for the company. Assisted in customer relations, visual merchandising standards and all aspects of administrative duties such as employee scheduling, Bridal appointments and company related communications. Store Manager/Buyer

Nicole Miller-New Orleans, LA

January 2001 to November 2005

Buyer for established Women's Apparel and Store Manager for franchise store. Created sales campaigns and established demand for the Southeast U.S. market of the designer's signature designs and collections. Promoted and produced high end fashion shows in Louisiana, Georgia and Florida markets. Collaborated with designer's Public Relations team to style various actors in film and television to further product endorsement. Maintained franchise store to the standards of company stores and established a local loyalty to the brand and employees at this location. Sales Manager

Airgas

Education

Business (B.A.)

Long Island University Brooklyn Campus-New York, NY September 1993 to March 1997

Business (Bachelor's degree)

Skills

• Supplier management

• Sales experience within manufacturing

• Sales growth strategy

• Zoom

• Contracts (3 years)

• Salesforce (5 years)

• Upselling (10+ years)

• Interpersonal communication (10+ years)

• Employee relations (10+ years)

• Lead generation

• Fashion styling

• Sales team management

• Google Sheets

• Retail buying

• Freight brokerage experience within automotive industry

• Initial Contact (sales skills) (10+ years)

• Client management

• Opportunity Management (10+ years)

• Retail industry sales team management

• Office supply management

• Remodeling

• Client communication

• Photography (3 years)

• Jewelry sales

• Purchasing (10+ years)

• Google Suite

• Social media marketing (7 years)

• AI

• Capital equipment sales

• Branding (7 years)

• Customer service (10+ years)

• Windows

• Electrical generators

• SAP CRM (3 years)

• Vendor management

• Calendar management

• Salesforce Cloud

• Customer relationship building (10+ years)

• Supply chain analytics

• Market research

• Prospecting

• Interviewing

• Sales lead qualification

• Profit and loss analysis

• Management (10+ years)

• Account analysis

• Inbound sales

• Heavy equipment operation

• Data entry

• Sales technology adoption (4 years)

• Customer retention

• Performance marketing

• Retail store experience

• Power tools (2 years)

• Research (10+ years)

• Sending lead generation communications

• Sales development management

• Data reporting

• Resort

• Multitasking

• Industrial equipment

• Team development

• Financial management

• Client relationship management

• Computer operation

• Commercial construction (2 years)

• Microsoft Office (10+ years)

• Logistics sales

• Business development within consulting

• Clerical experience

• Executive administrative support

• Warehouse management system (2 years)

• Strategic planning

• Sales analysis

• Continuous improvement

• CRM Software (10+ years)

• Outbound sales

• Negotiation (10+ years)

• CRM systems

• Manufacturing company experience

• Territory sales

• Schedule management (2 years)

• Lead Conversion

• Travel planning

• Recruiting (10+ years)

• Public Relations (7 years)

• Event Planning (10+ years)

• HVAC (2 years)

• Supply chain management

• Pharmaceutical and medical sales experience

• Beverage sales

• Interpersonal skills

• Data analytics

• Sales lead strategy development

• Relationship selling

• Meeting or exceeding sales goals (10+ years)

• Pallet jack

• Value-based selling

• Technology sales

• Wine knowledge

• Cold Calling (10+ years)

• Teamwork

• Wills, trusts, & estate law

• Records management

• Sales negotiation

• Interior design

• B2B

• Database management

• Data analysis skills

• Outbound calling

• Increase in new customer acquisition

• Transportation sales

• Customer communication

• Crew management

• Google Docs

• Raw materials management

• Sales administration

• Manufacturing facility

• Hospitality

• Strategic management

• Field sales

• Events Management (10+ years)

• Client interaction via phone calls

• Sales pipeline management

• Profit & Loss statement

• Inside sales

• Catering

• Document management

• Logistics inventory management

• Project Management (10+ years)

• Workday (3 years)

• Sales management systems proficiency

• Marketing (7 years)

• Lead generation activity metrics tracking

• Active listening

• Information management

• Facebook Advertising (7 years)

• Managing customer accounts

• Logistics management

• Customer support (10+ years)

• Sales reporting

• Achieving sales targets

• Conducting sales calls

• Phone communication

• SAP (10+ years)

• Technical Proficiency

• SAP ERP

• Design center experience

• FTP

• Guest services

• Construction procurement

• Performance Improvement (PI)

• Human resources (3 years)

• Product management (10+ years)

• Special events

• Budget planning

• Lead Tracking (10+ years)

• Senior leadership

• Showroom experience

• Managing teams in a customer support role

• Analytics

• Logistics (10+ years)

• Supply Chain (10+ years)

• E-commerce

• Territory management

• Attention to detail (10+ years)

• Fashion retail

• Mobile devices

• Customer issue escalation

• Finished goods management

• Word processing

• Vendor relationship building

• Procurement (10+ years)

• Sales Management (10+ years)

• Digital marketing

• CRM system proficiency

• Sales experience within transportation industry

• Renovation

• B2C

• Inventory management

• Email outreach prospecting

• Customer interaction metrics

• Mechanical knowledge (2 years)

• Microsoft Word (10+ years)

• Account development

• Office Management (10+ years)

• Frontline customer support management

• Appointment scheduling

• Staff training (10+ years)

• Social media management (7 years)

• Relationship management

• Data-driven decision making

• Supply chain planning

• Operations management (10+ years)

• Order entry

• Project coordination

• Analysis skills

• Data center experience

• Order processing

• Wine sales

• Filing (3 years)

• Data management (10+ years)

• Telemarketing

• Sales strategy

• Conflict management (10+ years)

• Bookkeeping

• Bilingual- Spanish (10+ years)

• Revenue growth

• Packaging

• Microsoft Outlook Calendar (2 years)

• Freight (9 years)

• Freight brokerage experience within agriculture

• Manager

• Contract management

• Productivity software

• Industrial manufacturing sales experience

• Business Development (10+ years)

• Deal closing

• Price negotiation

• Sales contract management

• Layout design

• Customer acquisition

• Consultative selling

• Product demos

• Refrigerated trailer (9 years)

• Freight forwarding logistics

• Increasing revenue

• Customer relationship management

• Sales presentations

• Supply chain transportation management

• Client referrals

• Automotive parts and accessories knowledge

• Strategic thinking

• OEM

• Transportation planning (4 years)

• B2B marketing

• Community engagement

• Cross-functional collaboration

• Store Management Experience (10+ years)

• Office activity coordination

• Closing sales

• Event sales

• Pipelining (sales skills) (3 years)

• Outside Sales (10+ years)

• Accounting software

• HR sourcing

• Proposal writing

• Industrial automation

• Professional networking

• ERP systems

• Furniture sales

• Office (as sales environment)

• Sales territory planning

• Direct sales

• Account Management (10+ years)

• Revenue targets (10+ years)

• Solution selling approach

• High-end sales

• Office equipment management

• Personal assistant experience

• LMS

• Technical sales (4 years)

• B2B sales

• Pricing (7 years)

• Management reporting

• Merchandising (10+ years)

• Freight brokerage experience within chemical industry

• Visual merchandising

• Accounts payable

• Employee engagement

• Sales experience within hospitality industry

• Objection handling (sales technique)

• Specialty pharmaceuticals (pharmaceutical sales) Languages

• Italian - Beginner

• Bilingual

• Multilingual

• English - Fluent

• Spanish - Fluent

• Romanian - Beginner

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