Healthcare Operations & Customer Service Leader

Rena A Woods

980-***-**** **********@*****.***

Professional Summary

Driven professional with extensive experience in management, health Care and Customer Service.

Skilled at leading teams, streamlining workflows, and delivering exceptional customer experiences.

Adept at inventory management, team training, and organizing. I am passionate, have leadership abilities and problem-solving skills. Dedicated to continuous learning and development to gain expertise in the health care field.

Skills

- Skilled in process improvement and streamlining daily operations for enhanced efficiency.

- Advanced in Microsoft Office Suite (Excel, Word, PowerPoint) with excellent presentation skills.

- Exceptional interpersonal communication and leadership capabilities.

- Epic Systems

- Excellent Verbal & Written Communication

- Handling Escalated Issues

- Ensuring a Safe & Clean Working Environment

Work History

November 2024-Present

PSS Atrium Health Charlotte, NC

Patient Registration, Insurance Verification, Scheduling, billing and payment, Patient Communication, Record Managment, Coordination/Faxing/Scanning

November 2022- September 2024

PSCII Novant Health Charlotte, NC

Checked in and out patients, answering phones and accurate recording of patient demographics, insurance information, patient charges and collections. Scheduling patient appointments in a timely and accurate manner.

Scanning, faxing, and filing all paperwork.

October 2020 - NOVEMBER 2022

QA Analyst GoHealth Charlotte, NC(Remote)

Analyzing and monitoring phone calls to ensure policies and procedures are being adhere to and customers received adequate assistance with healthcare needs. Spot areas for improvement to enhance efficiency. Keen attention to detail ensuring all HIPPA laws and regulations and financial services are properly observed.

April 2019 - October 2020

Customer Service Lowe's Charlotte, NC

Providing customers with pricing information for materials and labor costs for projects. Assisting customers with choose products based on their needs. Stocking shelves, setting up displays, assisting store patrons with exceptional customer service, and maintaining an organized, clean work environment. Scans barcodes of goods at checkout to ring up purchases.

April 2017 - April 2019

Collections Specialist JPMorgan Chase Charlotte, NC

Process payments and daily document transactions. Transactions requiring judgment and experience with limited direct supervision. Maintaining the highest level of production and accuracy daily. Process effective with an emphasis on high quality service and productivity. Preparing batches of work by extracting checks and remittances from envelopes. Inputting data into the system while following standard operating procedures and customer specific instructions. Verifying negotiability of checks through customer specific instructions for processing. Balancing/reconciling electronic and paper documentation.

April 2017 — April 2020

Residential Counselor I New Hope Carolinas Rock Hill, SC

Supervise all residents. Identify signs of a resident's potential harm and addresses accordingly.

Distributes proper medications and supplements to residents. Observes any alterations or idiosyncrasies in resident behavior and report them to director accordingly. Enforces disciplinary action as necessary.

Provides emotional support for residents. skills to improve overall customer satisfaction.

wide background, variety experience in customer service and management

Providing customers with pricing information for materials and labor costs for projects. Assisting customers with choose products based on their needs. Stocking shelves, setting up displays, assisting store patrons with exceptional customer service, and maintaining an organized, clean workenvironment.

Scans barcodes of goods at checkout to ring up purchases.

September 2011 - April 2017

Protection Specialist Iverify Charlotte, NC

Communicate with clients via live video surveillance and live voice announcements. Receive and respond to various alarm signals (burglar alarms, panic alarms). Dispatch police and or emergency services, to ensure the safety and protection of Iverify customers.

April 2010 - February 2017

Benefits Specialist Aerotek Charlotte, NC

Maintained and updated various records in database systems. Implemented benefits program. Perform research to ascertain the best program to suit a company's structure, function, and size. Analyze defined benefit pension plans and defined contributions plans. Stay current on Federal and State regulations and legislation laws that could affect employee benefits

Education

Bachelors of Social Work

Winston-Salme state University

Completed 30/120 credit hours,

including science, mathematics, andEnglish courses.

High School Diploma

North Mecklenburg High School

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