Senior Business Analyst & Product Owner - CPQ & Quote-to-Cash Experts

SUMMARY

SKILLS

PROFESSIONAL EXPERIENCE

Saurabh Chhiller

Business Analyst

+1-657-***-**** **********@*****.*** San Francisco Bay Area LinkedIn Certified Product Owner Business Analyst III with 9 years of experience in business systems analysis and product ownership, specializing in CPQ and Quote- to-Cash processes. Expertise in translating complex business requirements into actionable user stories using JIRA and Confluence, optimizing processes and enhancing operational efficiency. Led automation and digital transformation initiatives in healthcare and SaaS, driving Go-To-Market collaboration and operational visibility. Agile Delivery : Scrum, Kanban, JIRA, Confluence, ALM Tools, Sprint Planning, Backlog Refinement Technical Analysis : SQL, Data Mapping, API Integration (REST/SOAP), Batch Processing, System Configuration Requirements & Documentation : BRD, Acceptance Criteria, Use Cases, Process Flows, Lucidchart, Visio, RTM Testing & Validation : UAT, Test Planning & Execution, Defect Tracking, Regression Testing, Release Readiness Tools & Platforms : SQL Server, Oracle, ServiceNow, Power BI, SharePoint, Microsoft Excel Leadership & Communication : Stakeholder Management, Cross-Functional Collaboration, Executive Reporting Business Analysis : Business Analysis, Business Systems Analysis, Product Ownership, CPQ, Quote-to-Cash processes, Salesforce, Steelbrick CPQ, Process Documentation, Process Modeling Senior Business Analyst, Stanford University Redwood City Jan 2025 - Sep 2025 Streamlined SeRA’s proposal and award lifecycle by analyzing and translating complex stakeholder needs into clear, testable business requirements, achieving a 25% reduction in turnaround time. Designed and refined user interfaces and process flows across SeRA modules, collaborating with developers to decrease user errors and support tickets by 30%.

Conducted root cause analysis and implemented data-driven workflow improvements to accelerate award intake and approval processes by 20%, enhancing overall operational efficiency. Created Visio process maps for the PDRF redesign, reducing proposal routing time by 35%. Collaborated with cross-functional teams to identify key stakeholders, dependencies, and implement workflow improvements. Senior Business Analyst, QualApps Dec 2022 - Oct 2024 Defined and prioritized 50+ Epics and detailed user stories in JIRA/Confluence, aligning system design with ARB goals and reducing delivery cycle time by 25%.

Facilitated stakeholder workshops and data mapping sessions to translate business requirements into workflows, enhancing cross-functional alignment and increasing stakeholder satisfaction by 20%. Engineered visual representations of IMPEI modules using Miro and Lucidchart, expediting stakeholder approvals and boosting team efficiency by 30%.

Managed test case design and OCM deliverables to validate releases, achieving a 95% defect-free rollout and reducing onboarding time by 30%.

Senior Business Analyst, D2 Solutions Apr 2021 - Nov 2022 Led analysis and design for UltraTouch® suite, enhancing pharmacist efficiency by 60% through integrated patient engagement and automation, supporting Quote-to-Cash processes and driving Go-To-Market collaboration. Led UltraTouch® Verify design for benefit verification and prior authorization automation, achieving 96% first-pass approvals, <22- hour turnaround, and $200K annual labor savings through REST integrations, data mappings, and exception logic. Streamlined CRM assessment and enrollment workflows in Miro/Lucidchart with QR-code automation, enhancing patient response by 80% and optimizing stakeholder identification and dependency management. Created Jira epics and user stories for patient engagement and accreditation modules, achieving URAC reaccreditation with a 100% audit score, reducing release rework by 25%, and ensuring successful UAT. Senior Consultant Business Analyst, SDLC Partners Dec 2020 - Apr 2021 Modernized Highmark Health's Member Portal by transforming legacy systems into micro-products, establishing secure API integrations, and streamlining deployment, achieving a 30% reduction in deployment time and improved self-service. Collaborated with cross-functional teams to translate business requirements into detailed user stories and facilitate User Acceptance Testing (UAT) for improved stakeholder satisfaction. Utilized Salesforce and Steelbrick CPQ to streamline Quote-to-Cash processes, ensuring alignment with business objectives and driving Go-To-Market (GTM) initiatives.

Senior Business Analyst, CareMetx Oakland, CA Sep 2019 - Dec 2020 Led business analysis for BioMarin's Roctavian launch, optimizing core processes for product launch by managing requirements through UAT and designing workflows that improved patient onboarding by 25%. Enhanced RareConnections hub services for PKU and LSD therapies, driving automation that improved eligibility verification accuracy by 20% and reduced prior authorization turnaround times, aligning with Quote-to-Cash processes. Owned the Change Request process, securing CIO and Compliance approvals while translating stakeholder needs into detailed user stories for Jira backlog, ensuring audit-ready delivery. EDUCATION

CERTIFICATIONS

Lead Consultant / Business Analyst, CVS Health Richardson, Texas Nov 2018 - Mar 2019 Led end-to-end QA and User Acceptance Testing (UAT) for claims migration from Recap to RxClaim, validating financial reports

(PDE, CET) using SQL on AS400/Mainframe, and enabling automated regression testing with defect tracking in TFS. Acted as onsite Test Lead, facilitating cross-team collaboration and coordinating planning and execution to support Go-To-Market

(GTM) efforts for claims processing and reporting systems. Technical Product Analyst, Moody's Analytics San Francisco, CA May 2018 - Oct 2018 Enhanced CPQ and Quote-to-Cash processes by innovating DevExpress report templates and designing BPMN workflows in Camunda, improving reporting accuracy and process transparency by 25%. Translated business requirements into detailed user stories, defining user roles and process logic per business needs, ensuring alignment with product goals.

System Analyst, Wells Fargo San Antonio, Texas Aug 2016 - May 2018 Executed end-to-end data mapping and schema conversion for HP ALM Quality Center utilizing MySQL and Assure Tools, enhancing data accuracy and client satisfaction by 20%, while supporting Quote-to-Cash processes. Facilitated the resolution of user-reported defects, effectively translating business requirements into detailed user stories for enhanced product ownership.

SRM Institute Of Engineering & Technology, Haryana, India - Bachelor Of Technology Aug 2007 - Apr 2011 Applied Agentic Al for Product Managers

AI for Product Managers (BUS 25), Stanford Continuing Education, Sep 2025 CSPO, Scum.org

Preparing for Certified Business Analysis Professional (CBAP) Exam, IIBA Member

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