Sales & Digital Services Leader with 25+ Years Experience

Saradha Pudarjunan

H: 960******* E: *************@*****.*** India 600087

PROFESSIONAL 25+ years experienced professional with proven track record in IT Project management. Business Risk Analysis & Mitigation, Sales Operations management, P&L, KPI setting & control, Strategy, Customer engagement & Delight, Design & delivery of Digitalization & QCX Sample preparation & analysis systems Digital Services management for APAC, Digital Services I-Centre setup, Product & Lifecycle management, Order fulfilment management, Sales orders & Project management, Digital Service delivery management, Supply chain & Vendor management, Inventory management, Digital Operations management, Quality Assurance & Process excellence, Business Analytics & Management reports, for global market leading suppliers of Engineering, Products, sustainable Cloud based digital solutions, SaaS & IOT. Employee relations. PCDP Coach, Ethics Ambassador

https://www.linkedin.com/in/saradha -pudarjunan-802354275 COMPETENCIES Operations, Cost control Intense collaboration Business, P&L management Customer Delight & NPS

People & Team development MIS & Reporting, KPI control Service Management Digital Product Lifecycle Management Supply Chain & Vendor relations Global stakeholder management Project management IT Product & Transfer pricing

QMS & Process excellence ERP Implementation

TECHNICAL SKILLS Power BI, Business reports,

• Oracle ERP, Siebel CRM, Baan 4 & 5 ERP

• ISO 9000 quality systems

• MS office 365, Microsoft CRM

• Situational Leadership, Professional Career development coach

• Control systems, Automation, Cement & Mining process

• Quality control sampling and preparation systems

• E-commerce management

• Digitalization, Cyber security solutions

WORK HISTORY Business Consultant for Start-ups, WFH Remote

(Taken a wellness Career break due to Covid19) 01/2021 to till date Currently coordinating for Indian PMO members for project funding needs Tick Network India,

Trending Influencers & Kontent creators

360 deg Marketing agency for 40+ brands, part of 70-year-old Giri Digital & Giri Retail & E-commerce

Role: Operations & lead generation for 4 verticals for Sales & BDM, brand building & revenue generation, sales operations management, AR & order management. Achievements:

• Operations in charge for leading Pharma company Apex labs for Zincovit Women, Ramco Cement Industrial services for content creation, Madras Race club for Events & members entertainment, Iron Mountain for Digital records upkeep, TN Housing board for projects Data Futurity India, USA 07/2021 onwards

USA based cyber security solutions providers

Role: Remote Sales, Business development Lead generations (Remote management) for Indian start-up

Achievements:

• Pilot project/RFP initiated for TN Police for LOCINT Sovereign Intelligence USA’s advanced AI based insights into population movement, Geodata analysis-as-a-service for drug trafficking prevention, criminal investigations

• Demonstrations completed for Chief of TN Police force DGP Mr. Sylendra Babu & top IPS officers in Chennai, Telangana IB team, Mumbai & Punjab police

• Generated project lead 100 Cr for LOCINT SAAS model for 1400 police station in TN State, thru PWC technology in-charge for TN Police force. Still under process Star Premium Products Abu Dhabi 01/2021 to 06/2021 UAE based technology solutions provider for refinery & cements Role: Sales, Business development, Operations for UAE businesses, (Remote management) and Indian start-up

Achievements:

• Brand soft launch due to Covid19 - for global HQ in Indian cement industry as technology provider, design analysis and productivity enhancements

• Site visits & Vendor registration initiated with top cement companies in south India

• Generated project leads & offer for 10 Cr in Q1 2021 (Zuari Kadapa, KHD ACC Ametha, Vicat Bharathi WHRS issues)

FLSmidth India Private Limited Chennai, TN 03/2006 to 10/2020 A world leading supplier of Cement & Mining plants, Solutions & services.

Title: Business Project Senior Manager - 5 Products Division (Air Pollution control, Automation, Packaging, Feeders, Gears)

08/2018 – 10/2020

Roles: Assistant to Head Products, Project monitoring & Control, POC management, Quarterly & Annual Production plans, Delivery on Time, Costs control, Management Reports – Sales, Revenues, Data base management, Business MIS, Customer satisfaction

& Project closures, BU KPIs, CAPA, AR, CRM, NPS, CXP, Supply Chain Management. Stakeholders’ management. Internal Audit and CPX management. Achievements:

• Assisted GM in merging & lead 5 Products divisions under one umbrella with revenues of 350 cr.

• Drove business process improvements improving quality and lead times to 95%

• Standardized QMS & MIS reports, Vendor management for critical projects & reduced costs by 3%.

Title: Team Head/Sr. Manager AFM Vertical Sales, Services & Operations Management, Digitalization 08/2010 to 07/2018

Roles: Head Aftermarket (AFM) – Yearly plans with 3 years trends, Business development

& Sales, Operations management, Customer services & Delight, Upgrades & spares order execution, Marketing, CRM, ISO Internal quality auditor & QMS coordinator, Database management, Team management. Customers’ orders and SLA Management, Incident management & closures. Resource Management. Plant line remote business & Operations management. L1 & L2 team. Supply Chain Management for AFM vertical Jointly handled Program management with FLS EMS GPLM, Digital solutions for product conceptualization, Strategic plan and order intake, Go-to-market, budget, order execution.

Achievements:

• Led Products & Aftermarket vertical operations team growing revenues 200 times to 50 cr.

• Set up Plant line Digital Services global centre at FLSmidth Chennai centre, Launched 24x7 support centre, L1 & L2 business setup and systems

• In charge for execution of upgrade, control system, software and Robolab extension projects, P&L, AR management for 50 Cr E&I small & services projects

• Led Customer engagement & delight initiatives devising programs for customer reach out, analysing NPS score and project punch point improvements. Increased NPS score for top 10 customers giving 100+ Cr business to FLSmidth annually. Met cement owners like Singhanias, Sagar, Penna cements for increased revenues.

• Launched digital solutions business to Indian cement & mining industry. Onboarding of all cement plants in to Digital business/IOT & recurrent revenue spinning model - 50 cement & mining plants. 10 Cr business.

• Adopting entire Robolab sites for productivity enhancement & winning complete AFM product mix like cross selling, upselling Qcx products, software, spares, remote support, AMCs, training gaining 100% market share.

• Setup order fulfilment centre at FLS German factory, for Indian Robolabs site for cost effective spare parts management worth 30 Cr

• Inventory management of Arakkonam factory for Sales orders

• Introduced and grew training business to 5m INR.

• Led supply chain strategic initiatives and program management for 100 crores PLC and Robolab vendors

• Conceptualized, developed, value engineered, launched Digital Energy management system products to Indian market along with GPLM, successful project completion at Dalmia OCL Rajgangpur

• QMS In charge for division for ISO 9001 QMS sustenance

• Worked as PCDP coach for key employees on leadership pipeline improving morale & performance.

Title: Sr Executive to Manager Sales 04/2006 to 08/2010 Electrical & Automation division

Roles: AFM business launch and business development, execution and revenues. Project proposals for mega Qcx sample analysis and Electrical systems

• Setup the Product/AFM team and drove the market growth to 95%

• Set up QMS system for the division as QMS ISO 9001 Coordinator

• Grew Product & AFM revenues by 200% in initial 2 years.

• Handled project proposals additionally.

• Established AFM as revenue spinning model.

• Acquired knowledge, Designed & proposed for full scale solutions of Qcx sample preparation & analysis, Electrical solutions to process industry

• Joint In charge for presales, proposals for Electrical & Automation projects, Qcx sample preparation, analysis & systems ROI, value proposition, SaaS solutions, paving for winning & market share of 100%, e.g. Sagar cements, KCP, Bharathi, JK Mudhol REMITTANCE OFFICER 02/2005 to 09/2005

UAE Exchange London, UK

SALES ADMINISTRATOR 01/1999 to 07/2004

Invensys India Pvt Ltd Chennai, TN

Global leading supplier of DCS system, instruments to Oil & Gas Industry Roles: Complete order management activities for sales orders. Supply Chain & inter- company/global purchases. Business MIS.

• Led and handled supply chain of world’s largest grass root refinery Reliance Petrochemicals, Jamnagar worth 200 cr

• Delivered sales orders revenues, collection & order closures worth 30 cr

• Implemented efficient Material planning from global factories for huge projects, 150 Cr

• Inter-company & 3rd party order placements worth 140 cr

• Inventory management of Chennai distribution centre worth Rs. 200 Cr catering to projects & product orders

• Handled numerous emergencies & unplanned shutdown for projects & maintenance purchases

• Part of core team member for ERP implementation in the company for SCM Function

• Database management

ASSISTANT MANAGER 01/1998 to 12/1998

QMax Test Equipment Pvt Ltd Chennai, TN

Supplier of PCB test equipment, EMS

Roles: Responsible for Quality Assurance; obtained ISO 9001 quality system certification. Ametek India - Odin India Private Limited

(formative years post Diploma) 01/1987 to 12/1997

India’s leading supplier of products & instruments for process industry TITLE: MANAGER-CSG, PPG & MR

Roles: Manage Pan India Project & Products, Marketing & Customer relations, MIS & Data base management, Product launches, Proposals & pricing control, Customer services, Vendor management & control, Production & Material Planning, Purchase from Ametek USA, Logistics & Supply chain management, Inventory management Production & QMS implementation, Management representative for ISO 9002 Quality control and assurance systems.

EDUCATION FLS Executive MBA Certificate course on leadership, HR & OD, Finance Loyola Institute of Business Management (LIBA) 05/2010 A.M.I.E Electronics & Communications 05/2004

Institution Of Engineers, India, Kolkata

Diploma Production Management 05/1989

Annamalai University, India

Diploma Instrumentation 06/1987

Govt. Polytechnic For Women, Chennai

REFERENCE MR. T R HARI, VICE PRESIDENT RAMCO INDUSTRIAL SYSTEMS EX VICE PRESIDENT FLSMIDTH CEMENT DIVISION

MR. SUDEEP SAR, GENERAL MANAGER FLSMIDTH AUTOMATION DIVISION

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