Program Support Specialist-Public Service Operations

BAINDU KOROMA

Takoma Park, MD ***** 301-***-**** ***********@*****.*** Holds Public Trust Clearance

Program Support Specialist – Department of Human Services

EXECUTIVE SUMMARY

Dedicated administrative and analytical professional with over 10 years of experience supporting federal operations and cross-functional teams. Proven record of evaluating procedures, maintaining documentation integrity, and enhancing workflow efficiency through data-driven solutions. Experienced in research, program coordination, and records management with strong attention to accuracy, deadlines, and compliance. Transitioning from federal contracting to DC Government service to contribute administrative leadership, data management expertise, and operational excellence to the Department of Human Services.

CORE COMPETENCIES

Program & Operations Support Administrative Process Improvement SOP Development Data Analysis & Reporting Case Documentation Team Collaboration Policy & Compliance Workflow Optimization Customer Service Database Management

PROFESSIONAL EXPERIENCE

PARATON GROUP – Remote 2021 – Present

Administrative & Operations Analyst

- Support federal program operations by organizing administrative workflows, managing digital documentation, and coordinating internal communications.

- Conduct research and data reviews to assess process efficiency, identify improvement opportunities, and propose workflow enhancements.

- Maintain organized case records and ensure compliance with established standards, reporting requirements, and data integrity policies.

- Prepare written summaries and briefings for management to inform decision-making on operational performance and compliance outcomes.

- Collaborate across departments to meet deadlines, enhance productivity, and ensure alignment with program objectives.

GTN TECHNICAL STAFFING – Silver Spring, MD 2019 – 2021

Program Operations Assistant

- Supported day-to-day administrative operations in a fast-paced environment by maintaining reports, logs, and scheduling documentation.

- Analyzed program trends and workload data to identify inefficiencies, streamline internal communication, and improve service delivery.

- Assisted management with workflow tracking, staff coordination, and task prioritization to ensure timely completion of assignments.

- Created detailed written reports summarizing program activity and provided feedback to management on administrative processes.

RIDERWOOD VILLAGE – Silver Spring, MD 2016 – 2019

Administrative Coordinator

- Oversaw administrative and documentation processes supporting multiple operational departments.

- Managed staff scheduling, correspondence, and records while ensuring confidentiality and accuracy.

- Reviewed and improved existing standard operating procedures (SOPs) to support operational efficiency.

- Developed tracking systems for reports, workflow requests, and data accuracy to maintain service quality.

- Assisted supervisors by preparing performance updates and resolving administrative issues.

EDUCATION

Bachelor of Science in Information Technology (In Progress) – Western Governors University

Bachelor of Arts in Theology – Christ Restoration Bible College

PROFESSIONAL DEVELOPMENT

Certified Authorization Professional (CAP) – InView (In Progress)

CompTIA Security+ Certified Scrum Master (CSM) Certified Information Security Manager (CISM)

Microsoft Office Specialist Excel Data Analysis & Reporting

COVER PAGE

**Transition to DC Government Leadership – Program Support Specialist Candidate**

As an administrative professional with a decade of experience in operations coordination, data analysis, and documentation control, I am eager to bring my organizational, analytical, and leadership skills to the District Government. My work in process evaluation, record accuracy, and workflow management has consistently supported mission success in the federal environment. I now seek to apply these skills to enhance program efficiency, data tracking, and service delivery at the Department of Human Services.

**Key Strengths:**

• Strong administrative background with expertise in documentation, tracking systems, and records compliance.

• Proven ability to evaluate procedures, identify operational challenges, and recommend effective solutions.

• Skilled communicator with experience collaborating across departments to support organizational goals.

Contact this candidate