Honest, Passionate IT Management Professional

JAYALAXMI SWAIN

**********@*****.**.** 469-***-**** Murphy, TX 75094

Summary

To obtain a significant & demanding career that enables me to learn real-time Technology Management skills and allows

me to use my expertise.

Personality Traits: Efficient learner, self- starter, confident & optimistic. Ability to understand, analyze & resolve problems to meet expectations. Strong team spirit and ability to manage lead and execute projects.

Project: A Study on “Knowledge Management for Competitiveness: The experience from Indian IT

Organizations”, IIT Delhi. To introduce the concept of competitiveness and to identify the factors that drives the

competitiveness. To elaborate the importance of intangible assets and knowledge management as emerging in today's knowledge economy and its linkage with competitiveness. To bring out the issues of knowledge management. To

highlight some techniques of measurement, valuation and management of knowledge. Case studies practicing the

knowledge management. To come out with a strategic plan of action for managing knowledge assets international

competitiveness.

Awards & Recognition:

Was a national scholarship holder from matriculation to university level (Up to M.Sc.)

Won many prizes for seminars, quizzes at university level. Won a best actress award in university dramatic society.

Was the school topper in High school certificate examination.

Personal Details:

Name : Jayalaxmi Swain +146********)

Languages Known: English, Hindi, Oriya, Kannada (only speak)

Address for communication: 620, Mustang Ridge Drive,

Murphy:75094, Texas

Skills:

Salesforce Admin

Database Administration

Information Systems Management

People Skills

Organizational Skills

Computer Skills

Relationship Building

Team Building

Microsoft Office

Basic Math

Data Management

Experience:

1.IIT New Delhi Research Analyst

●Statutory Areas & Payroll

●Processing payroll and designing CTC with break-up of Gross salary,

●Delivering ‘Pay-slips' with all statutory deductions & preparing ‘Summary of Pay-slips' including leave calculations P.T., P.F., E.S.I., - Calculations & knowledge in remittances, filings - i.e., -

payment challans, monthly/annual returns & PF transfer / settlement forms

Employee's taxes, considering exemptions, savings &, deducting TDS in

pay slips & issuing ‘Form 16'

●Knowledge of TDS on contract payments, placement consultants,

manpower consultants etc., Competitiveness of software Industry” in the department of management studies (DMS), IIT

●Designed and implemented program macros for statistical analyses.

1.IIT Delhi, Research Associate In a project called”Database of Extramural R & D projects sponsored by Central S & T agencies/Departments”

Computer Skills:

Good working knowledge inWord, excel, Power point, and advanced excel reports i.e., pivot table, goal seek, auto filters, V look up, splits & freeze panes which is used prepare to MIS reports

3. NXD Software Solutions Bangalore,

Karnataka as Team Lead

●Basic understanding of telecom terminologies like VoIP, SS#7, IMS, Cloud Computing etc.

●Outlined key research in documents, spreadsheets and reports.

●Organized and maintained records, inventory and materials.

●Identified and resolved data issues to drive accuracy and integrity.

●Understanding the job requirements for IT industries

●Designing Job Description according to the requirements

●Delegated daily tasks to team members to optimize group productivity.

●Monitored team progress and enforced deadlines.

●Gathered business requirements from users to convert to technical requirements.

●Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.

4. National Systems Inc., USA

Worked as a Desktop Support Executive from 2022 till February 2024

Roles:

● To provide support to end-users regarding issues related to desktop computers,

●Troubleshoote software applications, hardware devices, and network connectivity.

●System Maintenance: Perform routine maintenance on computer systems, including updates, patches, and antivirus software.

●Network and System Management: Help with network setup, VPN configuration, and ensure secure access to network resources.

●Documentation: Keep accurate records of issues, resolutions, and support requests in a ticketing system or other tracking software.

●Backup and Recovery: Assist with data backup procedures and disaster recovery strategies for end-users.

●Remote Support: Provide remote troubleshooting and support when users are working off-site or in different locations.

Skills:

Technical Knowledge: Familiarity with desktop operating systems like Windows, macOS, or Linux, as well as common office software (e.g., Microsoft Office).

Hardware Expertise: Knowledge of desktop hardware components, including RAM, hard drives, CPUs, printers, and other peripheral devices.

Problem-Solving: Strong analytical skills to diagnose and fix complex technical issues.

Communication: Good communication skills to explain technical concepts to non-technical users.

Time Management: Ability to prioritize and handle multiple tasks efficiently.

Networking: Understanding of basic networking concepts (e.g., TCP/IP, DNS, DHCP, VPN).

Common Tools and Technologies:

Operating Systems: Windows (e.g., Windows 10, 11), macOS, Linux distributions.

Ticketing Systems: ServiceNow, Jira

Remote Desktop Software: TeamViewer, AnyDesk, Remote Desktop Protocol (RDP).

Antivirus/Endpoint Security: McAfee, Symantec, Bitdefender.

Education and Training:

1.Berhampur University Orissa

Master of Science in Zoology with Bio-chemistry

GPA: 64.3

R.D. Women's College, Utkal University Bhubaneswar, Orissa

2.Bachelor of Science in Chemistry Biology

GPA: 68

Indira Gandhi National Open University New Delhi, India

3.Master of Computer Applications

GPA: 63

Indira Gandhi National Open University Delhi India

4.Master of Business Administration in Operations Management GPA: 3.80/5

Activities and Honors:

●Certified Human Resource Management Professional (C.H.R.M.P) Completed Certification Program with Practical

training & Hands on experience on - Core HR Domain Areas, Manpower Planning, Recruitment Process Training &

Development, Policy Implementation, Compensation & Benefits MIS Reports & Advanced Excel Reports, PMS & GD,

Competency Mapping, ER Management P.F., E.S.I & P.T, Payroll Processing, Income Tax, Tax Planning for Employees,

TDS on other payments. Exposure given to: Training & Development: Understanding of the complete Training Cycle –

ADDIE Model Conducting Training Need Identification or Analysis Understanding of Training Delivery & Content

Development Exposure the various Evaluation methodologies to measure Training Effectiveness Recruitment Areas

Knowledge of interview scheduling and to keep a track on selected candidates with joining date and updating to the

management. Hands on experience in Job Portals. Sourcing and matching profiles, understanding and executing call flow

for recruitment. Understanding of coordination for entry as well as senior level openings. Exposure to end-to-end

recruitment cycle. Knowledge of Joining Formalities and Settlement Process Knowledge of Joining formalities of an

organization, collecting the relevant documents, joining form, issuing ID card etc. Knowledge of Taking care of employee

database with regard to their date of appointment, address, telephone numbers, references, employee department, code

number, PF number, ESI number and other personal details. Knowledge in drafting offers letters, appointment letters, and

confirmation letters, relieving letter and experience letters. Knowledge in Conducting Exit Interviews. Monitoring

relieving procedures and settlement considering exit interview forms, No due certificates and the amount due from the

employee. General HR Areas Knowledge of Performance Appraisal process & Procedure with regard to employees self

appraisal form, rating methodology, deciding increment based on appraisal rating and analyzing the TNA requirements.

Knowledge in designing employee hand book and implementing fun at work to motivate employees and manage

employee grievances and prepare necessary MIS reports. Knowledge of implementing retention policies to reduce attrition

and improve employee performance levels.

Accomplishments

Company Name: NXD Software Systems, Bangalore

Designation: Lead HR

Period: September 2009 to till 2014

Responsibility:

Having 2 yrs of hardcore experience in Recruitment and general Human Resource functions in software Telecom

Industry

Excellent experience & exposure in IT recruitment activities, employee relationship, coordinating with the end clients

for placing the candidates

Strong knowledge of all the current technologies in the Telecom industry

Exposed to contemporary recruitment tools like Jobsites & Databases

Skilled in Phone Screening (Evaluating Communication and Technical Skills Rating)

Built an exceptional database of potential candidates, developing a premise for recruiting quality candidates, saving

time and effort

Excellent abilities in building a strong rapport with prospective employees even after selection, ascertaining their

commitment to join the organization.

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