Sales Coordinator / Back Office Executive Candidate
Resume:
Personal Info
Cast: General
Religion: Hindu
Nationality: Indian
Status: Married
Language: Bengali, Hindi & English
Skills
Email correspondence
Administrative support
Document organization
Order Processing
Report generation
Problem solving
Attention to detail
Customer service via mail
Data Entry
Computer Knowledge:
(Microsoft Windows (Operating), Microsoft
Office (Word, Excel + Advance, PowerPoint,
Access, Internet & E-mail)
Education
Vidyasagar Collage Kolkata 2019
Bachelor of Science: BSC General
Soundaryya Ghosh
(Chowdhury)
Howrah, India 711101
***************@*****.***
Summary
Reliable Back Office Executive with significant experience in managing administrative tasks, streamlining operations and maintaining efficient office systems. Possesses strong organizational skills and ability to manage multiple tasks simultaneously. Notable for improving operational efficiency in previous roles while demonstrating excellent communication and problem-solving abilities. Experience
19 07.2022 – Till Now
Resolved customer issues promptly and professionally while adhering to company policies and procedures.
Prepare quotations and send to the customer daily and Quotation status follow up weekly
Organised documents related to customer Order & order amount for easy retrieval when needed.
Reviewed all incoming emails from customers, responded appropriately and escalated complex queries where necessary.
Created reports every week to track customer service metrics.
Provided administrative support to the back office staff, including filing, photocopying, scanning and data entry.
Managed database systems for tracking customer information and sales activity.
Compiled and maintained records of customer order amounts and invoices.
Assisted with daily operations such as ordering supplies and maintaining inventory levels.
Organised filing systems for easy retrieval of documents when needed.
Updated system to organise office documentation, maximizing efficiency and increasing productivity.
Verified product availability, delivery times, and shipping costs before submitting quotes.
Provided technical support for product inquiries related to quotations as needed.
Provided exceptional customer service by responding promptly to inquiries and resolving issues quickly.
Reviewed customer orders to determine appropriate pricing and discounts.
Maintained records of all issued quotes for future reference.
Prepared, printed and mailed invoices to customers.
Assisted with filing paperwork related to accounts receivable and payable activities.
Maintained records of processed orders, payments and related documents.
Performed data entry of customer orders into the computer system.
Entered new vendor information into the company database for payment processing purposes.
Executive at Kiswok Industries Pvt LTD, Howrah, India Experience
10.01.2022 – 27.06.2022
Back office executive at Gourika India Limited, Kolkata, India
Handled incoming calls from customers regarding inquiries or complaints.
Reviewed all incoming emails from customers, responded appropriately and quoted enquiries, escalated complex queries where necessary.
Resolved customer issues promptly and professionally while adhering to company policies and procedures.
Organized documents related to customer accounts for easy retrieval when needed.
Provided administrative support to the back office staff including filing, photocopying, scanning and data entry.
Kept office equipment functional and supplies well-stocked to promote efficient operations.
Verified product availability, delivery times, and shipping costs prior to submitting quotes and Tendering.
Declaration
I am confident of my ability to work in a team and can also shoulder responsibility. I hereby declare that the information furnished above is true to the best of my knowledge.
Date:
Place: Kolkata
Soundaryya Ghosh (Chowdhury)
Contact this candidate